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Added 6 mins ago
Gérant 1090
Couche-Tard
Levis, QC
Full-time
…of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 6 mins ago
Business Analyst - Payments
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$64 to $78 CAD / hour
Contract
Reporting to the Senior Manager, Payments Platform Capabilities, the successful candidate will play a critical role in the management and delivery of business analysis activities on…
Added 6 mins ago
Strategic Projects & Operations Lead
Altis
Toronto, ON
$125,000 to $160,000 CAD / year
Full-time
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 6 mins ago
Senior General Accountant
Kassen Recruitment
Woodbridge, ON
$80,000 to $90,000 CAD / year
Full-time
A reputable organization is seeking a Senior General Accountant to join its finance team. This opportunity is ideal for a CPA-designated professional or CPA candidate nearing completion who…
Added 6 mins ago
General Accountant
Kassen Recruitment
Woodbridge, ON
$60,000 to $75,000 CAD / year
Full-time
A growing organization in the distribution and operations sector is seeking a General Accountant to join its finance team. This role is ideal for an accounting professional looking to build…
Added 6 mins ago
Account Manager, Commercial Market
Desjardins
Quebec, QC · Desjardins Entreprises Québec
Full-time
Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the…
Added 6 mins ago
Relationship Manager, Commercial Banking
CIBC
Concord, ON
Full-time
…financial solutions to help build a comprehensive approach to finance growth, manage cash flow, increase efficiency and mitigate risk. As a Relationship Manager you will manage and grow a…
Added 6 mins ago
Plant Controller, Electrical Products
Siemens
Drummondville, QC
…Quebec. The successful candidate will partner with the Plant Manager, plant leadership team, local business management/segments and the North American Operations teams to drive financial…
Added 6 mins ago
Customer Service Representative
BMO
Kenora, ON
Full-time
Added 6 mins ago
Manager, Actuarial Commercial Auto Pricing
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Lloydminster, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Thunder Bay, ON · Toronto, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…Working under minimal supervision, the Commercial Auto Pricing Manager is to lead the pricing team in completing timely and thorough actuarial analysis for all commercial auto products…
Added 6 mins ago
Procurement Specialist
Amrize
London, ON
…process improvements under the leadership of the Procurement Manager (PM) and in close cooperation with Category Managers (CM) and local Business Leaders. This position is committed to…
Added 6 mins ago
Senior Manager, Marketing, Medicus, Global Wealth Management (12 Month Contract)
Scotiabank
Toronto, ON
Added 6 mins ago
Sr Program Manager
TELUS
Calgary, AB · Edmonton, AB · BC · Winnipeg, MB · Moncton, NB · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC · Quebec, QC · Regina, SK · Vancouver, BC
…cycles, synthesize internal comments, and coordinate legal, finance, and Product Management stakeholders to move agreements to…
Added 6 mins ago
Operations Controls Fraud Analyst
Fidelity Canada
Toronto, ON
Full-time
…prevent and manage fraud activity. Reporting directly to the Manager, Operations Controls and with a dotted line to Fraud Manager, Risk Management, this role supports all related client…
Added 21 mins ago
Member Services Representative/Teller
Kindred Credit Union
Elmira, ON · Kitchener, ON · Milverton, ON · New Hamburg, ON · Waterloo, ON
Part-time
Reporting to the Manager, Member Services Team, this opportunity offers a flexible schedule and is ideal for someone looking to contribute meaningfully while building a career in…
Added 21 mins ago
General Manager
Algonquin Resort
Prince Albert, SK
Full-time
The General Manager is responsible for effectively managing and overseeing all aspects of the hotel operations including: guest relations, front desk, sales, housekeeping, maintenance,…
Added 21 mins ago
Manager, Corporate Strategic Project Delivery
Newfoundland Labrador Liquor Corporation
St. John's, NL
Full-time
-Familiarity with processes and systems related to retail sales, supply chain management, wholesale, logistics, marketing, finance, and human resources processes.
Added 36 mins ago
Claims Representative
Cowan Insurance Group
Cambridge, ON
$45,700 to $64,000 CAD / year
Full-time
Reporting to the Manager, Claims the successful candidate will be responsible for the reporting, management, and resolution of new and existing property, auto and liability claims for…
Added 36 mins ago
Claims Representative
Cowan Insurance Group
Hamilton, ON
$45,700 to $64,000 CAD / year
Full-time
Reporting to the Manager, Claims the successful candidate will be responsible for the reporting, management, and resolution of new and existing property, auto and liability claims for…
Added 36 mins ago
Claims Representative
Cowan Insurance Group
Brantford, ON
$45,700 to $64,000 CAD / year
Full-time
Reporting to the Manager, Claims the successful candidate will be responsible for the reporting, management, and resolution of new and existing property, auto and liability claims for…
Added 36 mins ago
Claims Specialist
Cowan Insurance Group
Hamilton, ON
Full-time
This role is reporting to the Manager, Claims. In this role, you will guide clients through the claims process, advocate on their behalf, and work closely with insurers, adjusters and other…
Added 36 mins ago
Claims Specialist
Cowan Insurance Group
Brantford, ON
Full-time
This role is reporting to the Manager, Claims. In this role, you will guide clients through the claims process, advocate on their behalf, and work closely with insurers, adjusters and other…
Added 36 mins ago
Claims Specialist
Cowan Insurance Group
Cambridge, ON
Full-time
This role is reporting to the Manager, Claims. In this role, you will guide clients through the claims process, advocate on their behalf, and work closely with insurers, adjusters and other…
Added 36 mins ago
Senior Finance Manager
WalterFedy
Kitchener, ON
Full-time
The Senior Finance Manager is a key member of our leadership team. You'll oversee the financial operations of multiple businesses, including our architecture and engineering consulting…
Added 36 mins ago
Conseiller En Audit Et Gestion Des Risques TI
Aston Carter
Montreal, QC
$35 to $75 CAD / hour
Contract
Baccalauréat ou maîtrise en technologies de l'information, comptabilité, finance, administration des affaires ou domaine connexe.

Manager, Customer Experience - Fixed Term Contract

Regina, SK, Canada

Pay: $57,100 - $80,600 CAD
Job type: Part-time
Apply by: Oct 11, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 1, 2026

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Original job description

Work Location:

Regina, Saskatchewan, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Fixed Term Contract ending January 1, 2027

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager of Customer Experience is responsible for mentoring a team to achieve operational excellence and deliver exceptional customer service. They will oversee daily branch administrative duties, resolve customer complaints, and ensure compliance with all bank policies and procedures.

Requirements

Candidates must possess an undergraduate degree or over three years of relevant work experience in banking or operational functions. Strong leadership, communication, and organizational skills are required to manage workflows and support frontline staff effectively.

Skills

Customer experience
Team leadership
Mentoring
Operational excellence
Performance management
Banking solutions
Process management
Conflict resolution
Communication
Organizational skills
Time management
MS Office
Strategic planning
Influential skills
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Management
Operations
Leadership
Mentoring
Performance Management
Compliance
Branch Administration
Financial Services
MS Office
Process Management
Customer Service
Problem Resolution
Strategic Coaching
Operational Excellence
Banking Solutions
Team Development
Regulatory Guidelines
Workflow Management

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