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Added 1 min ago
Digital Marketing Manager
Micco Companies
Halifax, NS
Full-time
We’re looking for a Growth, Digital & CRM Manager to lead customer acquisition, digital performance and lifecycle marketing across the Micco Consumer Services portfolio.
Added 1 min ago
Assistant Manager - North City S/C
Old Navy
Edmonton, AB
Full-time
…through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to…
Added 1 min ago
Class 1 Linehaul Shunt Driver
J.D. Irving, Limited
Dieppe, NB
Full-time
…combination of regional driving throughout the Maritimes and shunting operations at the Tissue Plant, Master Packaging, and Midland yards, based on operational needs. This role requires…
Added 1 min ago
Team Lead Temps Plein
New Balance
Montreal, QC
Full-time
…les chefs d’équipe en magasin à temps plein soutiennent les opérations telles que l’ouverture et la fermeture du magasin, l’atteinte des objectifs de performance, les tâches opérationnelles…
Added 1 min ago
Sr. Business Development Manager, Protection, Automation & Grid Digitalization
Siemens
Calgary, AB · Richmond, BC · Vancouver, BC · Oakville, ON
The Senior Business Development Lead will drive strategic growth initiatives for Protection, Automation, Digital Grid, and Smart Infrastructure solutions across Western Canada.
Added 15 mins ago
Supervisor, Fund Accounting (Private Assets)
Kassen Recruitment
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
A respected leader in the investment management space is hiring a Supervisor, Fund Accounting to oversee the day-to-day operations of a fund accounting team. This is a hands-on leadership…
Added 15 mins ago
Controls Specialist (QA/QC) - Building Automation Systems (QAQC003)
Potenco
Toronto, ON · Greater Toronto Area, Canada
Full-time
Work Model: Primarily On-Site / In-Office + Project Site Travel
Added 15 mins ago
Technician
The University of British Columbia
Kelowna, BC
$5,519 to $6,326 CAD / month
Full-time
Added 15 mins ago
Operations Supervisor
Carter Murray
Montreal, QC
$90,000 to $105,000 CAD / year
Full-time
We are seeking a driven Operations Supervisor to oversee shop floor activities and lead one or more operational departments. This role is critical in ensuring that production requirements…
Added 16 mins ago
Environmental Health & Safety (EHS) Specialist - Edmonton or Calgary (AB)
Siemens
Calgary, AB · AB
…requirements while fostering a strong culture of safety across operations. This role will work closely with our EHS…
Added 16 mins ago
National Service Coordinator
Siemens
Toronto, ON · Montreal, QC · Quebec, QC
Monitor service schedules and proactively communicate changes or delays to customers and internal stakeholders (such as business unit project managers, sales and operations).
Added 16 mins ago
Track Maintenance Foreman
Siemens
Oakville, ON
$41 to $44 CAD / hour
Act as a role model when it comes to safety, quality of work, and efficiency of operations.
Added 16 mins ago
Track Maintenance Welder
Siemens
Oakville, ON
$39 to $43 CAD / hour
Act as a role model when it comes to safety, quality of work and efficiency of operations
Added 16 mins ago
Senior Business Analyst and Technology Project Lead
Citi
Mississauga, ON
Full-time
Citi is looking for a Senior Business Analyst & Technology Project Lead to serve as a critical bridge between business stakeholders and technology teams, translating complex business needs…
Added 16 mins ago
Plant Controller, Electrical Products
Siemens
Drummondville, QC
Join our Smart Infrastructure (SI) team as Plant Controller to help us to successfully manage all financial aspects of Operations of factory in Drummondville Quebec. The successful…
Added 16 mins ago
Dual Rate PIT Manager-GCT
Great Canadian Entertainment
Toronto, ON
…Manager is responsible for overseeing and monitoring the gaming operations on a shift basis at the site level while establishing a safe and welcoming work environment for all employees.…
Added 16 mins ago
Clinical Trial Engagement Lead (12-month contract)
AstraZeneca
BC · ON · Virtual - British Columbia
Full-time
…engaging face-to-face in our offices 3 days a week. Our head office and in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together…
Added 16 mins ago
Manager, Actuarial Commercial Auto Pricing
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Lloydminster, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Thunder Bay, ON · Toronto, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote…
Added 16 mins ago
Senior Manager, Marketing, Medicus, Global Wealth Management (12 Month Contract)
Scotiabank
Toronto, ON
In this role, you’ll lead the marketing strategy for Medicus, using insights about physicians and their financial needs to shape campaigns that build awareness, generate qualified leads and…
Added 16 mins ago
Regulatory Relations Supervisor (Permanent)
Orano
SK · McClean Lake, Saskatchewan
In this role, your expertise will help shape safe, responsible operations at McClean Lake. You will help strengthen our management systems and navigate evolving regulatory requirements.…
Added 31 mins ago
Manager, Corporate Strategic Project Delivery
Newfoundland Labrador Liquor Corporation
St. John's, NL
Full-time
As a key member of the NL Liquor Corporation, reporting to the Director of IT, you will be the Technology Lead responsible for the successful planning, execution, management, change control…
Added 31 mins ago
Cook Supervisor I
Farm Boy Inc.
St. Catharines, ON
$19.25 CAD / hour
Full-time
You’ll help lead the delivery of the fresh, high-quality food experience Farm Boy is known for while supporting a culture built on teamwork, trust, and inclusion. Through hands-on…
Added 46 mins ago
Business, Corporate & Workforce Planning Opportunities
Department of National Defence/Ministère de la Défense nationale
Yellowknife, NT
$73,798 to $79,511 CAD / year
Full-time
…Corporate Services Officer, and Workforce Development Team Lead. In these positions, you'll provide critical financial, corporate, workforce, and client service support that helps enable…
Added 46 mins ago
Operations Supervisor
Carter Murray
Montreal, QC
$90,000 to $110,000 CAD / year
Full-time
We are seeking an experienced Operations Supervisor to lead daily manufacturing and production activities within a fast-paced industrial environment. This individual will oversee frontline…
Added 46 mins ago
Area Manager
EB Games Canada
NB · New Brunswick, Canada
$60,000 to $70,000 CAD / year
Full-time
…New Brunswick, Newfoundland, and PEI. In this role, you will lead and empower store teams to maximize results, ensuring we remain Canada’s top destination for gaming, toys, and…

Manager, Customer Experience - Fixed Term Contract

Regina, SK, Canada

Pay: $57,100 - $80,600 CAD
Job type: Part-time
Apply by: Oct 11, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 1, 2026

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Original job description

Work Location:

Regina, Saskatchewan, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Fixed Term Contract ending January 1, 2027

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager of Customer Experience is responsible for mentoring a team to achieve operational excellence and deliver exceptional customer service. They will oversee daily branch administrative duties, resolve customer complaints, and ensure compliance with all bank policies and procedures.

Requirements

Candidates must possess an undergraduate degree or over three years of relevant work experience in banking or operational functions. Strong leadership, communication, and organizational skills are required to manage workflows and support frontline staff effectively.

Skills

Customer experience
Team leadership
Mentoring
Operational excellence
Performance management
Banking solutions
Process management
Conflict resolution
Communication
Organizational skills
Time management
MS Office
Strategic planning
Influential skills
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Management
Operations
Leadership
Mentoring
Performance Management
Compliance
Branch Administration
Financial Services
MS Office
Process Management
Customer Service
Problem Resolution
Strategic Coaching
Operational Excellence
Banking Solutions
Team Development
Regulatory Guidelines
Workflow Management

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