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Added 5 mins ago
Senior Operations Associate
Keurig Dr Pepper
Waterloo, ON
$49,900 to $68,640 CAD / year
Full-time
We’re looking for a roll-up-your-sleeves person to join our team and build a career as a Senior Operations Associate in Waterloo, Ontario.
Added 5 mins ago
MAC Vaughan Mills Store Manager
Estée Lauder Companies
Vaughan, ON
Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 5 mins ago
Channel Manager, IT
Eaton Corporation
Toronto, ON
Full-time
The role of the Channel Manager in the IT business sector is to scale and manage a high-performing ecosystem of partners who are transforming how Canadian businesses connect, collaborate,…
Added 20 mins ago
Licensed Condominium Manager
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Full-time
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Added 21 mins ago
Bid Lead, Engineering and Field Services
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Reporting to the Bid Manager- Engineering and Field Services, the Bid Lead is responsible for preparing proposals on behalf of the Nuclear Canada Business Unit. In this capacity, the Bid…
Added 21 mins ago
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Added 21 mins ago
Global Account Manager
Sandvik
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…our platform is dedicated to fostering growth and elevating customer service. Currently, we have an exciting opportunity as Global Key Account…
Added 21 mins ago
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Added 35 mins ago
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Added 35 mins ago
District Manager, Resident Food and Environmental Services
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Added 35 mins ago
Sr. Software Project Manager (Scaled Agile /Device Development)
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Added 35 mins ago
Sr. Software Project Manager (Scaled Agile /Device Development)
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Added 35 mins ago
Sr. Software Project Manager (Scaled Agile /Device Development)
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Added 35 mins ago
Director of Housekeeping
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Jasper, AB
Full-time
Previous Senior Housekeeping Leadership experience, 2-3 years within a similar establishment is required
Added 50 mins ago
Senior Manager, Maintenance
Coca-Cola Canada Bottling Limited
Brampton, ON
Full-time
The Senior Maintenance Manager is responsible for leading all maintenance, reliability, utilities, asset care, and technical services functions for the Brampton Manufacturing Facility, the…
Added 50 mins ago
SR MANAGER MERCHANDISING PRODUCT MANAGEMENT CAN
The Home Depot Canada
Toronto, ON
Full-time
In this role, the Senior Manager, Merchandising Product Management helps shape the long-term direction for merchandising products while overseeing the execution of the product roadmap.…
Added 50 mins ago
Activation Worker (Temporary Full-Time for 3 Months) - Chinese Speaking
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Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 51 mins ago
Project Manager
POD Marketing
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$57,000 to $65,000 CAD / year
Full-time
Support process innovation and documentation, working closely with the Senior team members and manager to ensure optimal efficiency and effectiveness.
Added 1 hour ago
Manager, Technology Strategy Consulting
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Full-time
…GenAI, rethinking business models for growth, efficiency, and customer satisfaction. We help clients determine clear, actionable paths to competitive agility by bringing them new thinking…
Added 1 hour ago
Adjudicator
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…facilitating return to work on an individual basis. This includes development of a strategy to bring each claim to…
Added 1 hour ago
Bid Lead, Engineering and Field Services
AtkinsRéalis
Mississauga, ON
Full-time
Reporting to the Bid Manager- Engineering and Field Services, the Bid Lead is responsible for preparing proposals on behalf of the Nuclear Canada Business Unit. In this capacity, the Bid…
Added 1 hour ago
Bid Lead, Engineering and Field Services
AtkinsRéalis
Mississauga, ON
Full-time
Reporting to the Bid Manager- Engineering and Field Services, the Bid Lead is responsible for preparing proposals on behalf of the Nuclear Canada Business Unit. In this capacity, the Bid…
Added 1 hour ago
Senior Manager, Bid & Proposal
CS GROUP - Canada
Montreal, QC
Full-time
We are seeking a Senior Bid & Proposal Manager to lead competitive proposals for the Defense Products business line. The role owns the bid lifecycle from opportunity qualification and…
Added 1 hour ago
Account Manager I
TD
Victoria, BC
Full-time
…products/services. The role is accountable for delivering a superior customer experience while ensuring compliance requirements and minimizing operational risk. The Account Manager I is…
Added 1 hour ago
Manager, Customer Experience - Fixed Term Contract
TD
Regina, SK
Part-time
…providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise…

Manager, Customer Experience - Fixed Term Contract

Regina, SK, Canada

Pay: $57,100 - $80,600 CAD
Job type: Part-time
Apply by: Oct 11, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 1, 2026

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Original job description

Work Location:

Regina, Saskatchewan, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Fixed Term Contract ending January 1, 2027

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager of Customer Experience is responsible for mentoring a team to achieve operational excellence and deliver exceptional customer service. They will oversee daily branch administrative duties, resolve customer complaints, and ensure compliance with all bank policies and procedures.

Requirements

Candidates must possess an undergraduate degree or over three years of relevant work experience in banking or operational functions. Strong leadership, communication, and organizational skills are required to manage workflows and support frontline staff effectively.

Skills

Customer experience
Team leadership
Mentoring
Operational excellence
Performance management
Banking solutions
Process management
Conflict resolution
Communication
Organizational skills
Time management
MS Office
Strategic planning
Influential skills
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Management
Operations
Leadership
Mentoring
Performance Management
Compliance
Branch Administration
Financial Services
MS Office
Process Management
Customer Service
Problem Resolution
Strategic Coaching
Operational Excellence
Banking Solutions
Team Development
Regulatory Guidelines
Workflow Management

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