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Added 3 mins ago
Programme LEAP hiver 2027, Stagiaire - Finances commerciales | Winter 2027 LEAP Intern - Commercial Finance
Keurig Dr Pepper
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Full-time
Added 3 mins ago
Senior Operations Associate
Keurig Dr Pepper
Waterloo, ON
$49,900 to $68,640 CAD / year
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Stage LEAP Hiver 2027 – Médias sociaux et gestion de communauté | Winter 2027 LEAP Intern - Social Media & Community Management
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Project Engineering Director
Worley
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Full-time
This senior leadership role reports to the Project Director and is accountable for multidisciplinary engineering delivery for a large-scale, multi-unit nuclear generation expansion. The…
Added 3 mins ago
MAC Vaughan Mills Store Manager
Estée Lauder Companies
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Full-time
…leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning,…
Added 3 mins ago
Channel Manager, IT
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Provide insights and recommendations to senior management based on market analysis.
Added 18 mins ago
Junior Hydrogeologist
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Grow your expertise through senior mentorship, technical development opportunities, and exposure to projects that create lasting impact for communities and the environment.
Added 18 mins ago
Junior Hydrogeologist
WSP in Canada
Mississauga, ON
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Grow your expertise through senior mentorship, technical development opportunities, and exposure to projects that create lasting impact for communities and the environment.
Added 18 mins ago
Junior Hydrogeologist
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Added 18 mins ago
Manager - Health and Safety Risk and Assurance
Kinross Gold Corporation
Toronto, ON
Full-time
Founded in 1993, Kinross is a Canadian-based senior gold mining company with operations and projects in the United States, Brazil, Mauritania, Chile and Canada. Our focus on delivering…
Added 18 mins ago
Senior Specialist Trade Centre
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Quebec, QC
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The Senior Specialist supports clients, Portfolio strategist and investment dealer advisors through the accurate and efficient execution of trades through their broad knowledge on products,…
Added 18 mins ago
Analyst - Buy-out Funds of Funds (Paris or London)
ACCESS EQUITY MANAGEMENT LIMITED
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Volunteer
Active participation in the decision-making process with direct contact with senior members of the team
Added 18 mins ago
Co-Founder & CEO - AI Accounting Agents for CPA Firms
FutureSight
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…manual close and tax prep workflow consumes the majority of senior staff capacity. Crossfoot connects to the tools firms already use (QuickBooks Online, Xero, Drake) and delivers finished…
Added 18 mins ago
Environmental Services Manager , Senior Living
Compass Group Canada
Leamington, ON
Full-time
Added 18 mins ago
Senior Pastor – Immanuel Baptist Church (Toronto, ON)
Canadian Baptist Ministries
Toronto, ON · Greater Toronto Area, Canada
Full-time
Immanuel Baptist Church is discerning who God is calling to join our staff as the next Senior Pastor. The successful candidate will demonstrate a deep faith and a proven track record of…
Added 18 mins ago
Licensed Condominium Manager
TalentSphere Staffing Solutions
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Added 18 mins ago
Senior Manager, International Tax - Vancouver
Deloitte
Vancouver, BC
Full-time
Build relationships at a senior level and be seen as a trusted business advisor
Added 18 mins ago
Manager International Tax - Vancouver
Deloitte
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Full-time
…clients to grow our practice while building relationships at a senior level and be seen as a trusted business advisor. You will participate in the development and delivery of training…
Added 19 mins ago
C1R EPC Retube Project Director
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Senior executives, department functional managers.
Added 19 mins ago
Bid Lead, Engineering and Field Services
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Mississauga, ON
Full-time
Stakeholders consist of the senior leadership team, technical subject matter experts (SMEs), project management, commercial, legal, and other personnel resources as required.
Added 19 mins ago
Senior Human Factors Engineer
AtkinsRéalis
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Added 19 mins ago
Senior Financial Analyst, Entertainment Finance
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Toronto, ON
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The Senior Financial Analyst will play a key role in budgeting, forecasting, financial modeling, and strategic decision support for Spin Master's Entertainment business. Acting as a trusted…
Added 19 mins ago
Producer, Partnerships & Catalog [Contract]
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Full-time
Reporting to the Senior Producer, you will act as the central connector managing external partners who port Sago Mini and Piknik titles to major publisher platforms like Netflix and Apple…
Added 19 mins ago
Senior Financial Analyst
Sleeman Breweries Ltd.
Guelph, ON
Full-time
At Sleeman Breweries, quality and innovation are at the heart of everything we do. As Senior Financial Analyst, you will provide regional leadership for financial analysis, planning and…
Added 19 mins ago
iOS Senior Developer - OTT Team (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time

Manager, Customer Experience - Fixed Term Contract

Regina, SK, Canada

Pay: $57,100 - $80,600 CAD
Job type: Part-time
Apply by: Oct 11, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 1, 2026

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Original job description

Work Location:

Regina, Saskatchewan, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Fixed Term Contract ending January 1, 2027

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager of Customer Experience is responsible for mentoring a team to achieve operational excellence and deliver exceptional customer service. They will oversee daily branch administrative duties, resolve customer complaints, and ensure compliance with all bank policies and procedures.

Requirements

Candidates must possess an undergraduate degree or over three years of relevant work experience in banking or operational functions. Strong leadership, communication, and organizational skills are required to manage workflows and support frontline staff effectively.

Skills

Customer experience
Team leadership
Mentoring
Operational excellence
Performance management
Banking solutions
Process management
Conflict resolution
Communication
Organizational skills
Time management
MS Office
Strategic planning
Influential skills
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Management
Operations
Leadership
Mentoring
Performance Management
Compliance
Branch Administration
Financial Services
MS Office
Process Management
Customer Service
Problem Resolution
Strategic Coaching
Operational Excellence
Banking Solutions
Team Development
Regulatory Guidelines
Workflow Management

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