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Added 7 mins ago
Databricks Manager
Avanade
Toronto, ON
Full-time
As a Lead Solution Architect within our Data & AI Practice, you'll leverage a client-centric approach to understand our client’s challenges and opportunities to deliver solutions and…
Added 7 mins ago
Store Manager
MacDonald Search Group
Sarnia, ON
Full-time
Our client is an established Canadian specialty apparel retailer seeking a Store Manager to lead its new Sarnia location!
Added 7 mins ago
Deals Contracts & Closing Mechanism Manager
PwC Canada
Toronto, ON
Full-time
As a Deals Contracts & Closing Mechanism Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational…
Added 7 mins ago
Digital Media Strategist
Arrivals + Departures
Toronto, ON
$75,000 to $85,000 CAD / year
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Support in the development of client presentations (digital).
Added 7 mins ago
IT Infrastructure Analyst
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AB · Edmonton, AB
Full-time
· Career development in a collaborative technology team
Added 8 mins ago
Community General Manager II
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Full-time
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Added 8 mins ago
Community General Manager, Personal & Business Banking - Charlottetown, PEI
CIBC
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Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to…
Added 8 mins ago
Community General Manager, Imperial Service
CIBC
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Full-time
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Community General Manager II
CIBC
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Full-time
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Added 8 mins ago
Community General Manager I
CIBC
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Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to…
Added 8 mins ago
Community General Manager, Imperial Service
CIBC
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Full-time
As a member of the Imperial Service Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to deliver on…
Added 8 mins ago
Community General Manager, Imperial Service
CIBC
Toronto, ON
Full-time
As a member of the Imperial Service Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to deliver on…
Added 8 mins ago
Manager, Curriculum and Academic Quality Assurance
University of Guelph
Guelph, ON
Reporting to the Director, Academic Programs and Policy, the Manager, Curriculum and Academic Quality Assurance is a key position within a client-focused team providing expert advice on…
Added 8 mins ago
Junior Proposal Specialist
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Calgary, AB
Full-time
…environments. Our success is built on operational excellence, strong client relationships, and the expertise of our…
Added 8 mins ago
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…of complex, multi-department testing solutions delivered at client or other field…
Added 8 mins ago
Facilities Coordinator
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$61,000 to $69,000 CAD / year
Full-time
Reports To: Account Manager/Facilities Manager
Added 24 mins ago
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Added 24 mins ago
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Added 24 mins ago
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Added 24 mins ago
Branch Manager, Clarkson Branch
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As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 24 mins ago
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The purpose of this role is to support project teams attain optimal reimbursement for our client’s products; the core responsibilities will include contribution to the development of…
Added 38 mins ago
Chief Growth Officer, Wealth Management
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ON · Ontario, Canada
Full-time
Our client is an established, independent Canadian wealth manager with a substantive national footprint. Currently experiencing sustained growth, the organization is seeking a Chief Growth…
Added 38 mins ago
Senior Client Services Specialist
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Calgary, AB
Full-time
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Added 38 mins ago
Senior Legal Assistant, Real Estate
Envy Consulting Group
AB · Edmonton, AB
$80,000 to $95,000 CAD / year
Full-time
Our client is a privately held Edmonton real estate group with more than 50 years of history, operating across single family homebuilding, multifamily and condominium construction,…

Manager, Customer Experience - Galerie Aylmer (Part-Time 18.75 hours /week)

Gatineau, QC, Canada

Pay: 59 500 $ / $59,500 - 84 000 $ / $84,000 CAD
Job type: Part-time
Apply by: Oct 6, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 29, 2026

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Original job description

Work Location:

Aylmer, Quebec, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

59 500 $ / $59,500 - 84 000 $ / $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

*** A Candidate has been pre-identified for the role***

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.

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More about this job

Responsibilities

The Manager of Customer Experience is responsible for mentoring and leading a frontline team to deliver exceptional customer service and achieve operational excellence. They will oversee daily branch administrative duties, monitor workflows, and provide ongoing performance feedback to ensure a positive and equitable work environment.

Requirements

Candidates must possess an undergraduate degree or over 3 years of relevant work experience in business or operational functions. Strong communication, leadership, and organizational skills are required, along with proficiency in MS Office and banking process management.

Skills

Customer experience
Team leadership
Performance management
Operational excellence
Process management
Banking solutions
Conflict resolution
Coaching
Communication
Time management
Organizational skills
MS Office
Strategic planning
Relationship building
Compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Team Management
Performance Management
Operational Excellence
Process Management
Compliance
MS Office
Leadership
Relationship Management
Branch Operations
Customer Service
Mentoring
Strategic Coaching
Administrative Duties
Regulatory Guidelines
Banking Solutions
Personnel Scheduling
Conflict Resolution

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