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Added 7 mins ago
Pharmacy Assistant (Vancouver, On-Site)
Sentrex Health Solutions
Vancouver, BC
Full-time
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered…
Added 7 mins ago
Validation / Verification Eng, Manager - 18341
Synopsys
Ottawa, ON
Board design experience including multilayer PCB development, experience with automotive qualification standards or reliability testing is a plus
Added 7 mins ago
Validation / Verification Eng, Manager - 18754
Synopsys
Ottawa, ON
Board design experience including multilayer PCB development, experience with automotive qualification standards or reliability testing is a plus
Added 7 mins ago
Program Manager - Partnerships, Strategy and Operations, Centre for Lung Health (CLH)
Vancouver Coastal Health
Vancouver, BC
$46.39 to $66.68 CAD / hour
Full-time
Come work as a Program Manager, Partnerships, Strategy and Operations with Vancouver Coastal Health (VCH)!
Added 7 mins ago
Recruitment Marketing Specialist
Vancouver Coastal Health
Vancouver, BC
$38.9 to $55.92 CAD / hour
Full-time
Strong project manager, with the ability to plan, organize and prioritize work and balance multiple activities concurrently, and in a manner that optimizes departmental effectiveness and…
Added 7 mins ago
Chief Project Officer, and Executive Director, Capital Planning and Projects
Vancouver Coastal Health
North Vancouver, BC
$89.06 to $133.59 CAD / hour
Full-time
Specifications and technology integration: Direct development of building, equipment, and digital-technology specifications to ensure full clinical and operational integration.
Added 7 mins ago
Catering Sales Manager
Algonquin Resort
London, ON
Full-time
We are seeking an experienced Catering Services Manager who will focus on both Social & Cooperate Markets. Their role will solicits, develops and establishes new catering leads for the…
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Development Manager - EA Sports FC
Electronic Arts
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Reporting to the Development Director, the Development Manager (DM) leads a multidisciplinary team responsible for delivering key areas of the on-pitch experience in EA SPORTS FC.
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Senior Product Manager, Automations Platform
Jobber
Remote, Canada
Full-time · Remote
We're looking for a Senior Product Manager, Automations Platform to be part of our AI Workflows product organization.
Added 7 mins ago
Technical Support Agent (Bilingual French/English)
PAR Technology
Remote, Canada
Full-time · Remote
…solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries.…
Added 7 mins ago
Manager, Software (Embedded & Digital Products)
Wabtec
London, ON
Full-time
As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 7 mins ago
Project Manager, SSG
Chandos
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$102,000 to $122,000 CAD / year
Full-time
As an SSG Project Manager, you'll lead projects from initial pursuit through final turnover. You'll oversee multiple projects simultaneously, balancing client expectations, operational…
Added 21 mins ago
Administrative Assistant
SERVPRO of Vacaville / Dixon
Grand Rapids, MB
Full-time
Maintain open communication with the General Manager regarding issues, concerns and needs
Added 21 mins ago
PROJECT MANAGER/ARCHITECT
FRAYTAK VEISZ HOPKINS DUTHIE, P.C
Montreal, QC · Urban agglomeration of Montreal, QC
Full-time
We are seeking candidates for the full-time position of PROJECT MANAGER/ARCHITECT. This open position comes at an exciting time of growth within our firm and includes the opportunity for…
Added 21 mins ago
Drafter
Wright Construction Western Inc.
Saskatoon, SK
Full-time
Commitment to learning - through professional and career development opportunities
Added 21 mins ago
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…secure, and highly automated Azure environments and supporting development teams with reliable cloud…
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We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 21 mins ago
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
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We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 21 mins ago
Manager, Software (Embedded & Digital Products)
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As the Manager, Software (Embedded & Digital Products), you will report to the Manager, Engineering & Products and lead a multidisciplinary software organization responsible for embedded…
Added 21 mins ago
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This list is not exhaustive. Any other related duties as may be assigned by the line manager.
Added 21 mins ago
System Administrator, DevOps and Infrastructure
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Department Information Technology Reports to IT Manager Location Ottawa office
Added 21 mins ago
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Added 21 mins ago
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Added 22 mins ago
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You will work closely with customers, partners, development teams, marketing, sales and executive leadership to define and deliver solutions that create meaningful customer value. In…

Manager, Customer Experience - Galerie Aylmer (Part-Time 18.75 hours /week)

Gatineau, QC, Canada

Pay: 59 500 $ / $59,500 - 84 000 $ / $84,000 CAD
Job type: Part-time
Apply by: Oct 6, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 29, 2026

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Original job description

Work Location:

Aylmer, Quebec, Canada

Hours:

18.75

Line of Business:

Personal & Commercial Banking

Pay Details:

59 500 $ / $59,500 - 84 000 $ / $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

*** A Candidate has been pre-identified for the role***

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.

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More about this job

Responsibilities

The Manager of Customer Experience is responsible for mentoring and leading a frontline team to deliver exceptional customer service and achieve operational excellence. They will oversee daily branch administrative duties, monitor workflows, and provide ongoing performance feedback to ensure a positive and equitable work environment.

Requirements

Candidates must possess an undergraduate degree or over 3 years of relevant work experience in business or operational functions. Strong communication, leadership, and organizational skills are required, along with proficiency in MS Office and banking process management.

Skills

Customer experience
Team leadership
Performance management
Operational excellence
Process management
Banking solutions
Conflict resolution
Coaching
Communication
Time management
Organizational skills
MS Office
Strategic planning
Relationship building
Compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Team Management
Performance Management
Operational Excellence
Process Management
Compliance
MS Office
Leadership
Relationship Management
Branch Operations
Customer Service
Mentoring
Strategic Coaching
Administrative Duties
Regulatory Guidelines
Banking Solutions
Personnel Scheduling
Conflict Resolution

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