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Added 10 mins ago
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Vice President & Managing Director, Canada Sales
HP
Mississauga, ON
- Full-time
…Director, Canada, will serve as a key thought leader and closely partner with HP sales leaders in the North America region. They will execute an omni-channel, multi-motion business both…
Added 10 mins ago
HI
Motor License Issuer
HUB International
Regina, SK
- Part-time
…backed by national expertise, giving you the agility of a local partner and the reach of a global…
Added 10 mins ago
HI
Gestionnaire de portefeuille
HUB International
Brossard, QC
- Full-time
Added 10 mins ago
HI
Auto Mobile Advisor
HUB International
Duncan, BC
- Full-time
…backed by national expertise, giving you the agility of a local partner and the reach of a global…
Added 10 mins ago
Talent Acquisition Specialist
UFA Co-operative Ltd.
Calgary, AB
…identify, attract, and hire exceptional talent. As a strategic partner to the business, you'll build trusted relationships with leaders, provide insight into talent market trends, and…
Added 10 mins ago
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Part-Time Retail Staff
Brewers Retail Inc
Toronto, ON
- Part-time
…beer retailer, a leading beverage distributor, and a trusted partner in beverage alcohol recycling and stewardship. Our success is driven by the people behind our business. Across our…
Added 10 mins ago
Senior Manager, Development
Scotiabank
Toronto, ON
Partner with Architecture, Platform, Security, and Business stakeholders to deliver scalable and resilient data solutions
Added 10 mins ago
MC
Construction Site Representative (Transmission)
Maven Consulting Limited
Remote, Canada
- Contract
- Remote
Our vision is: “To be the trusted, industry-leading partner offering large-firm expertise and quality with the efficiency and agility of a mid-sized team.”
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Senior Syndicate Specialist
FCC / FAC
Regina, SK · FCC Tower
- Full-time
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Senior On-Site Service Specialist, Hospitality
Ricoh
Montreal, QC
- Full-time
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We…
Added 10 mins ago
DI
Sr Analyst, Financial Consolidation & Reporting
Definity Insurance Company
Waterloo, ON
- Full-time
Act as a trusted business partner within Finance and provide support and guidance to team members.
Added 10 mins ago
PB
CG Technical Director
Pitch Black Creative
Toronto, ON · Montreal, Québec
- Full-time
Partner with supervisors to turn known production challenges into practical tools and workflows.
Added 10 mins ago
PB
CG Technical Director
Pitch Black Creative
Vancouver, BC · Montreal, Québec
- $80,000 to $120,000 CAD / year
- Full-time
Partner with supervisors to turn known production challenges into practical tools and workflows.
Added 10 mins ago
PB
CG Technical Director
Pitch Black Creative
Montreal, QC
- Full-time
Partner with supervisors to turn known production challenges into practical tools and workflows.
Added 10 mins ago
Class 1 Shipper/Receiver
CONA Services
Saskatoon, SK
Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by…
Added 10 mins ago
Production Associate - Utility III
Cintas
Montreal, QC
Added 25 mins ago
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Sales Manager
The Dufresne Group
Regina, SK
- Full-time
Partner with the General Sales Manager and Store Operations Team on store priorities
Added 25 mins ago
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Systems Engineer II
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
Work with program management, customers, suppliers, and partner organizations.
Added 25 mins ago
Store Associate
Sherwin-Williams
Duncan, BC
…complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based…
Added 25 mins ago
Store Associate
Sherwin-Williams
Edmonton, AB
…complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based…
Added 25 mins ago
Delivery Driver
Sherwin-Williams
Surrey, BC
…complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based…
Added 25 mins ago
Store Associate
Sherwin-Williams
Sherwood Park, AB
…complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based…
Added 25 mins ago
Application Technical Architect
Capgemini
Vancouver, BC
Added 25 mins ago
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Maintenance Technician II - UniFirst Canada
UniFirst
Montreal, QC
- Full-time
UniFirst Canada is seeking a reliable and hardworking Maintenance Tech II to join our UniFirst team. As a Team Partner in the Maintenance Department, you will handle repairs, maintenance,…
Added 25 mins ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC

Manager, Customer Experience II

Gravenhurst, ON, Canada

$57,100 - $80,600 CAD · Full-time

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Job details

Pay: $57,100 - $80,600 CAD
Job type: Full-time
Apply by: Oct 16, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Work Location:

Gravenhurst, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience II is responsible for mentoring a team to deliver exceptional customer service while ensuring operational excellence and compliance. They will also lead performance management, resolve complex customer complaints, and collaborate with internal partners to meet business objectives.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operational functions. Strong leadership, communication, and organizational skills are required to manage branch workflows and support frontline staff effectively.

Skills

Customer experience
Team leadership
Operational excellence
Performance management
Banking solutions
Process management
Mentoring
Conflict resolution
Communication
Organizational skills
Time management
MS Office
Influential skills
Strategic advice
Compliance management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Performance Feedback
Compliance
Mentoring
Financial Services
Branch Administration
MS Office
Leadership
Relationship Management
Operational Excellence
Problem Resolution
Strategic Advice
Workflow Management
Regulatory Guidelines
Personal Banking
Commercial Banking
Team Development

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