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Added 12 mins ago
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Senior Manager, Content Development and Production (French Services) (On Site)
Radio-Canada
Trois-Rivières, QC
- Full-time
Radio-Canada’s multimedia station in Sherbrooke is seeking a Senior Manager, Content Development and Production. Reporting to and working collaboratively with regional leadership, you will…
Added 12 mins ago
RR
Human Resources Manager
Red Road Recovery
Salmon Arm, BC
- Full-time
This role significantly impacts the organization's clinical service delivery and overall therapeutic environment by ensuring a culturally safe and positive workplace. The Human Resources…
Added 12 mins ago
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Chief Compliance Officer
Objectway
Toronto, ON
- Full-time
Nest Wealth Asset Management is a regulated Portfolio Manager and Canada’s first robo -adviser established in 2014 . Our business is focused on personalization, cost-effectiveness and…
Added 12 mins ago
CM
Account Manager
Cynergy Mechanical
Uxbridge, ON
- Full-time
Company Description Cynergy Mechanical has delivered quality, safety, and exceptional client care for more than 25 years, providing integrated mechanical solutions across the full building…
Added 14 mins ago
Manager HR Systems
Region of Waterloo
Kitchener, ON
Supervises a Senior Analyst of HRC Systems, SAP HXM Systems Analyst, and a Workforce Management and SAP HXM Systems Analyst.
Added 14 mins ago
Technical Specialist
University of Toronto
Toronto, ON
Reporting to the Manager, Client Services, the Technical Specialist will provide senior technical expertise responsible for IT service operations stewardship through planning,…
Added 28 mins ago
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Manager, Enterprise
BrainStation
Toronto, ON
- Full-time
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 29 mins ago
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Business Development Manager, Senior
SGS
Calgary, AB
- Full-time
methodologies. The Senior Business Development Manager provides advanced market intelligence, oversees complex proposals and strategic client engagements, and represents the company at…
Added 43 mins ago
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Business Development Manager, Senior
SGS
Calgary, AB
- Full-time
methodologies. The Senior Business Development Manager provides advanced market intelligence, oversees complex proposals and strategic client engagements, and represents the company at…
Added 43 mins ago
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Manager, IT Service Management/Gestionnaire, Gestion des services de TI
CATSA / ACSTA
Ottawa, ON
- $105,978 to $132,472 CAD / year
- Full-time
The Manager, IT Service Management, reporting to the General Manager, IT Business Services, is accountable for accountable for executing approved change across CATSA’s IT systems and…
Added 43 mins ago
EJ
Senior Branch Compliance Officer - Insurance
Edward Jones
Mississauga, ON
- $86,000 to $146,400 CAD / year
- Full-time
Partnering closely with the Compliance Manager, Insurance, you will help ensure business activities align with regulatory requirements, provincial insurance legislation, and internal…
Added 43 mins ago
TG
Senior Information Analyst, Investigative Services (12 Months Contract)
TMX Group
Toronto, ON
- $30 to $35 CAD / hour
- Full-time
Senior Analyst, Investigative Services is responsible for processing the more difficult research requests, leading ongoing departmental training, acting as the main contact for issue…
Added 43 mins ago
TI
Construction Field Inspector
telMAX Inc.
Markham, ON
- $65,000 to $75,000 CAD / year
- Full-time
Track and validate fieldwork performance with the Senior Construction Manager and Project Manager, ensuring contractor performance meets forecasts.
Added 44 mins ago
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Mergers and Acquisitions Tax, Manager \
PwC
Toronto, ON
- Part-time
A commitment to providing excellent client service and pride in delivering top quality work.
Added 44 mins ago
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Senior FCRM Testing Analyst - PCT Validations (5325)
TD
Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 44 mins ago
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Private Banking Client Service Associate
TD
Toronto, ON
- Full-time
…Worth (HNW) clients and ensuring that each one has a legendary client experience. As part of the team, the Private Banking Client Service Associate will provide administrative support to…
Added 44 mins ago
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Junior Property Manager -NP
Tribe Management inc
Barrie, ON
- $55,000 to $60,000 CAD / year
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We are currently seeking a Jr. Property Manager to join our team. The Jr. Property Manager works under the direction of a Regional Manager to oversee the administrative and maintenance…
Added 59 mins ago
C
Senior Manager, Digital Product Strategy
CIBC
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- Full-time
Our Digital Product Strategy team shapes the direction of high-impact digital banking experiences by connecting client needs, business priorities, and delivery planning. As a Senior…
Added 59 mins ago
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Managing Director, Head of Financial Engineering
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Added 59 mins ago
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Senior Relationship Manager
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Senior Relationship Manager, Commercial Banking
Added 59 mins ago
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Systems Coordinator – Degree Audit - Appendix D/Temporary Assignment
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…Office of the Registrar. Develops and implements innovative service tools and operational strategies to support students and staff. Leads the development and provides support for internal…
Added 1 hour ago
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Added 1 hour ago
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Senior Manager, Fund Accounting, Private Markets
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Added 1 hour ago
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Senior Project Manager
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As a Senior Project Manager, you will be involved in:
Added 1 hour ago
Event Technician - Casual
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Working with the Senior Manager and Assistant Manager, Event Technical Services, the Event Technician will provide strong organizational and administrative skills with the ability to manage…

Manager, Customer Experience II

Gravenhurst, ON, Canada

$57,100 - $80,600 CAD · Full-time

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Job details

Pay: $57,100 - $80,600 CAD
Job type: Full-time
Apply by: Oct 16, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Work Location:

Gravenhurst, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience II is responsible for mentoring a team to deliver exceptional customer service while ensuring operational excellence and compliance. They will also lead performance management, resolve complex customer complaints, and collaborate with internal partners to meet business objectives.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operational functions. Strong leadership, communication, and organizational skills are required to manage branch workflows and support frontline staff effectively.

Skills

Customer experience
Team leadership
Operational excellence
Performance management
Banking solutions
Process management
Mentoring
Conflict resolution
Communication
Organizational skills
Time management
MS Office
Influential skills
Strategic advice
Compliance management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Performance Feedback
Compliance
Mentoring
Financial Services
Branch Administration
MS Office
Leadership
Relationship Management
Operational Excellence
Problem Resolution
Strategic Advice
Workflow Management
Regulatory Guidelines
Personal Banking
Commercial Banking
Team Development

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