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Added 4 mins ago
PH
Social Worker - Emergency Department (NSPH)
Providence Healthcare
Vancouver, BC
- Part-time
…program/team, which is under the direction of the Patient Care Manager, in achieving program, patient and resident…
Added 4 mins ago
ML
Project Controls Manager
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
The Manager, Project Controls plays a key role in supporting the Corporate Engineering & Reliability team in the successful delivery of major capital projects across the Maple Leaf Foods…
Added 4 mins ago
AT
Senior Administrator
Arrow Transportation Systems Inc.
Fort St. James, BC
- Full-time
Reporting to and working closely with the Division Manager, the Senior Administrator’s principal role is to update, create, review, audit, analyze and optimize all financial processes,…
Added 4 mins ago
AT
Recruitment and HR Coordinator
Arrow Transportation Systems Inc.
Kamloops, BC
- Full-time
Strong organizational and time management skills, with the ability to prioritize and manage multiple recruitment activities at once while handling confidential information with discretion.
Added 4 mins ago
A
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- Full-time
…operating procedures, permits, and confidential departmental…
Added 4 mins ago
IB
Customer Experience Manager
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Red Deer, AB
- From $42,500 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 4 mins ago
E
HR Specialist
Evolution
Burnaby, BC
- $60,000 to $70,000 CAD / year
- Full-time
…updates, benefit changes, and termination-related updates; ensure information is complete, accurate and effective-dated…
Added 4 mins ago
DS
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Vancouver, BC
- Full-time
…threats facing the marine environment, as well as policy and management tools commonly used to address them. You will be able to apply your scientific expertise to support projects,…
Added 19 mins ago
TU
Educational Coordinator
The University of British Columbia
Vancouver, BC
- $4,576 to $4,808 CAD / month
- Part-time
Project Management | Department of Medical Genetics | Faculty of Medicine
Added 19 mins ago
PP
Support Services Manager
Park Place Seniors Living, Inc.
Surrey, BC
- Full-time
The Support Service Manager is a member of the Home Leadership Team and exercises independent management authority on behalf of Park Place, including:
Added 19 mins ago
AT
Office Clerk
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Bathurst, NB
- Full-time
Escalate issues to the Terminal Manager or Supervisor as needed
Added 19 mins ago
CC
Bilingual Commercial Sales Consultant- Hybrid
Canon Canada
Montreal, QC
- $83,127 to $88,721 CAD / year
- Full-time
As a Bilingual Commercial Sales Consultant reporting to the Sales Manager, Emerging & Key Accounts, you will be the primary point of contact for small-to-medium-sized businesses within a…
Added 19 mins ago
IB
business development manager
InsureLine Brokers (Platinum)
Calgary, AB
- Full-time
Added 19 mins ago
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Graphic Designer
BGBx
Canada
- Full-time
Reporting to the Studio Manager, this role partners with Creative, Project Management, Print Production, Account Services, Editorial, and other cross-functional teams to ensure deliverables…
Added 19 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
ON · Ontario, Canada
- Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 19 mins ago
EI
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Calgary, AB
- $130,000 to $170,000 CAD / year
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Reporting to the Manager of Municipal Engineering, the Sr. Municipal Engineer will be responsible for supporting the overall success of Traditional Municipal Engineering business in Canada…
Added 19 mins ago
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Added 19 mins ago
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Senior Manager, Solution Architect 1
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Added 19 mins ago
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Manager, Customer Experience II

Yorkton, SK, Canada

$57,100 - $80,600 CAD · Full-time

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Applications open in a new tab.

Job details

Pay: $57,100 - $80,600 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Work Location:

Yorkton, Saskatchewan, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience II is responsible for mentoring a team to achieve operational excellence and delivering exceptional customer service. They will oversee daily branch administrative duties, manage staff scheduling, and resolve customer complaints while ensuring compliance with bank policies.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operational functions. Strong leadership, communication, and organizational skills are required to manage a team in a fast-paced environment.

Skills

Customer experience
Team leadership
Operational excellence
Performance management
Banking solutions
Process management
Staff scheduling
Conflict resolution
Coaching
Communication
Organizational skills
Time management
MS Office
Strategic planning

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Service
Management
Leadership
Operations
Financial Services
Performance Feedback
Compliance
Branch Administration
Mentoring
MS Office
Process Management
Customer Relations
Banking Solutions
Staff Development
Workflow Monitoring
Strategic Coaching
Regulatory Guidelines
Personal Banking
Commercial Banking

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