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Added 24 mins ago
QC - ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and make every customer feel their best walking out the…
Added 39 mins ago
S
Account Executive, Enterprise (Restaurants)
Solink
Remote, Canada
- $240,000 to $300,000 CAD / year
- Full-time
- Remote
Partner closely with Customer Success, Product, Marketing, and Implementation to ensure a strong customer experience.
Added 54 mins ago
CS
Manager, Fund Development & Engagement
CHISHOLM SERVICES FOR CHILDREN
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
The Manager, Fund Development & Engagement, will lead the development and execution of a comprehensive fundraising strategy that grows and diversifies revenue with a first focus on our…
Added 54 mins ago
TA
General Manager
Third Avenue Spa
Ottawa, ON
- Full-time
Working directly with ownership, you will oversee the daily operations of Third Avenue Spa, lead our team, manage financial performance, and identify opportunities for continued growth.
Added 54 mins ago
Art Director
Clutch Technologies Inc.
Toronto, ON
We’re looking for an Art Director to lead concept development for Clutch. Our creative team executes at a high bar; this role adds the thinking behind it. You’ll turn business and audience…
Added 1 hour ago
J
Digital Marketing Specialist / Spécialiste en marketing numérique
Jobgether
Canada
- Full-time
…businesses. You will divide your time between developing lifecycle marketing strategies for online retail brands and strengthening digital lead generation for a motorcycle dealership.…
Added 1 hour ago
KD
Directeur·rice, Intelligence consommateurs | Consumer Insights Manager
Keurig Dr Pepper
Montreal, QC
- Full-time
Collaborer avec les équipes chargées des marques et du marketing sur les priorités d’affaires définies, en intégrant les données sur les consommateurs dans la planification et la prise de…
Added 1 hour ago
KD
Premier directeur/Première directrice, Intelligence d’affaires et rapports | Senior Manager, Business Intelligence & Reporting
Keurig Dr Pepper
Mississauga, ON · Montreal, QC
- Full-time
…travaillerez avec les dirigeants des services Ventes, Finances, Marketing, Chaîne d’approvisionnement et TI afin de transformer les données en informations pertinentes qui guident les…
Added 1 hour ago
M
Director, Sales
Microsoft
Toronto, ON
- Full-time
…and our clients towards achieving business outcomes. You will lead a team of sellers to execute Go to Market strategy for your…
Added 1 hour ago
J
Digital Marketing Specialist / Spécialiste en marketing numérique
Jobgether
Canada
- Full-time
…businesses. You will divide your time between developing lifecycle marketing strategies for online retail brands and strengthening digital lead generation for a motorcycle dealership.…
Added 1 hour ago
F
Video Lead
Foundation
Remote, Canada
- $88,000 to $110,000 CAD / year
- Full-time
- Remote
Growth across every book. You work with the GEO/AEO Marketing Directors to find clients who should be buying video and aren't yet, and help them pitch it.
Added 1 hour ago
R
TV and Digital Sales Representative – Business Development (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Part-time
Work closely with representatives from all CBC & Radio-Canada Media Solutions departments (e.g., Content Marketing, Research).
Added 1 hour ago
BG
Trade Marketing Representative - Airdrie, AB
Bentoel Group - A Member of British American Tobacco
Airdrie, AB
- Full-time
Reporting to the HR Business Partner - SC, the role holder will lead the implementation of IR strategies and encourage a positive employee relations environment. The position requires…
Added 1 hour ago
RC
Community Relations Manager
Retirement Concepts
White Rock, BC
- $60,000 to $65,000 CAD / year
- Full-time
Working closely with the GM and the Director of Sales and Marketing to create the community marketing plan, events and annual budget.
Added 1 hour ago
U
Growth & Marketing Lead
Ultrassure
Toronto, ON
- Full-time
We are now looking for our Founding Growth & Marketing Lead to help more insurance organizations discover, understand and adopt Ultrassure.
Added 1 hour ago
LD
Senior Manager, E-Commerce - Digital Merchandising (Contract)
Loblaw Digital
Toronto, ON
- Full-time
Lead the strategic planning and day-to-day execution of digital merchandising across site and app, including product content, navigation, search, and marketing and promotional campaigns.
Added 1 hour ago
M
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck
Toronto, ON · Kirkland, QC
- Full-time
…s’agit d’une occasion unique pour une personne ambitieuse en marketing de contribuer à façonner et à réaliser un important lancement dans le domaine cardiovasculaire, en bâtissant une…
Added 1 hour ago
NG
Manager, Fundraising Information Systems
National Gallery of Canada Foundation
Ottawa, ON
- Full-time
Lead the development of proposals and support grant writing for a variety of campaigns;
Added 1 hour ago
CT
Program Coordinator
Camp Tamarack Association
AB
- Contract
Plan and lead inclusive Professional Learning Day, Teachers’ Convention, and Spring Break camps; propose new programs and spending for approval.
Added 1 hour ago
Director Technology Transformation Stores
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS · Mississauga, ON
Build, lead, and develop the dedicated internal technology delivery organization while defining the need for external partners and managing them through delivery
Added 1 hour ago
AB
New Product Development (NPD) Coordinator
Applied Biological Materials Inc
Richmond, BC
- $50,000 to $60,000 CAD / year
- Contract
Coordinate new product development activities from project initiation through launch, working with the NPD lead and cross-functional teams
Added 2 hours ago
D
Account Executive, Mobility & Immigration, Enterprise | North America
Deel
Canada
- Full-time
Lead the full sales process, from prospecting and discovery to negotiation and closing.
Added 2 hours ago
CC
Senior Manager, Revenue Growth Management & Strategy
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
In this role, you will lead revenue and profit guidance for day-to-day operations, strategic planning, and long-term initiatives. Working closely with the Customer Team (Sales) and…
Added 2 hours ago
S
Demand & Content Marketing Lead | Responsable Marketing de la Demande et Contenu
Sadie
Montreal, QC · Saint-Laurent, QC
- Full-time
We're looking for a Demand & Content Marketing Lead to build Sadie Concierge's marketing from the ground up. You'll be the hotel division's first marketing hire, reporting to the VP of…
Added 2 hours ago
EG
Regional Product Business Manager, Analytical
Endress+Hauser Group
Montreal, QC
- Full-time
…presence with key customers, acting as a crucial link between Marketing and Sales to pinpoint product needs. By managing a healthy sales pipeline and steering strategic projects to…

Manager, Customer Experience II

Yorkton, SK, Canada

$57,100 - $80,600 CAD · Full-time

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Job details

Pay: $57,100 - $80,600 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Work Location:

Yorkton, Saskatchewan, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$57,100 - $80,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience II is responsible for mentoring a team to achieve operational excellence and delivering exceptional customer service. They will oversee daily branch administrative duties, manage staff scheduling, and resolve customer complaints while ensuring compliance with bank policies.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operational functions. Strong leadership, communication, and organizational skills are required to manage a team in a fast-paced environment.

Skills

Customer experience
Team leadership
Operational excellence
Performance management
Banking solutions
Process management
Staff scheduling
Conflict resolution
Coaching
Communication
Organizational skills
Time management
MS Office
Strategic planning

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Service
Management
Leadership
Operations
Financial Services
Performance Feedback
Compliance
Branch Administration
Mentoring
MS Office
Process Management
Customer Relations
Banking Solutions
Staff Development
Workflow Monitoring
Strategic Coaching
Regulatory Guidelines
Personal Banking
Commercial Banking

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