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Added 2 days ago
Premium Support Program Manager
Meltwater
Toronto, ON
Full-time
Lead Premium Support activations and proactively address any concerns or feedback to boost client satisfaction and elevate the client experience.
Added 2 days ago
Tech Lead Guidewire (Senior)
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10+ years in software development, 5+ years in AI/ML
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Appian Developer/ Appian BPM / Appian Developer with AI
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Define Appian architecture standards| design patterns| and best practices Lead the design and development of scalable Appian applications and workflows Guide development teams on Appian…
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Technical Infrastructure Program Manager (TIPM)
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Production Support Lead (AWS + Node.js/TypeScript focus & .NET, React/Sitecore, Azure required)Calgary, Canada(Onsite)
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Production Support Lead ( AWS + Node.js/TypeScript focus & .NET, React/Sitecore, Azure required)
Added 2 days ago
Software Development Manager
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Canada
$160,000 to $180,000 CAD / year
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Added 3 days ago
Quality Engineer I
TD
Toronto, ON
Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 3 days ago
Manager, Customer Experience II
TD
Terrace, BC
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 days ago
Finance Operations Analyst II
TD
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Added 3 days ago
Senior MDM Engineer
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Toronto, ON
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…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 3 days ago
EAM – Tech Strategy Metrics & KPI Lead (Hyrbid)
Morgan Stanley
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We’re seeking a Strategy Metrics & KPI Lead (Vice President) to shape how Morgan Stanley measures progress and outcomes across the firm's technology strategy. As part of the Enterprise…
Added 3 days ago
Senior Platform Integration and Monitoring Lead (Hybrid)
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We're seeking someone to join our RTMD (Real-Time Market Data) team as a Senior Platform Integration and Monitoring Lead to drive the reliability, automation, monitoring, and operational…
Added 3 days ago
Product Owner, Retail Systems
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Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
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Added 2 days ago
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
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Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
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Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
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Added 2 days ago
Finance Operations Analyst II
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

Manager, Customer Experience II

Terrace, BC, Canada

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Oct 2, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 18, 2026

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Original job description

Work Location:

Terrace, British Columbia, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Collaborate with One TD partners to help all customers in a way that suit their needs best

Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

Administer complex daily branch administrative duties

Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

Proficiency in software tools including MS Office, and internet application

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

A go-getter with strong organizational, planning and time management skills

A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager will lead and mentor a frontline team to deliver exceptional customer experiences while ensuring operational excellence and compliance. They are responsible for managing workflows, resolving customer complaints, and coaching staff on advice-giving strategies to meet branch objectives.

Requirements

Candidates must possess an undergraduate degree or over 3 years of relevant work experience in banking or operational functions. Strong organizational, leadership, and communication skills are required, along with proficiency in MS Office and internet applications.

Skills

Customer experience
Team leadership
Operational excellence
Performance management
Banking solutions
Process management
Conflict resolution
Staff scheduling
Advice-giving
Communication
Organizational skills
Time management
Influential skills
MS Office
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Service
Management
Operations
Leadership
Financial Services
Performance Feedback
Compliance
Workflow Management
Mentoring
Branch Administration
MS Office
Customer Relations
Strategic Planning
Problem Resolution
Team Development
Regulatory Guidelines
Financial Institutions
Business Operations
Professional Development

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