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Added 3 days ago
Senior Clerk / Records Officer
Government of Manitoba
Winnipeg, MB
Full-time
The Department of Health, Seniors and Long Term Care is seeking a qualified candidate to fill the position of Senior Clerk / Records Officer, to join Comptrollership Branch
Added 3 days ago
Personal Banking Associate Trainee
TD
Calgary, AB
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 days ago
Customer Experience Associate
TD
Beaumont, AB
Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 days ago
Personal Banking Associate
TD
High River, AB
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 days ago
Personal Banking Associate
TD
Kelowna, BC
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 days ago
Manager, Customer Experience II - Fixed Term Contract
TD
Kenora, ON
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 24 days ago
Assistant Deputy Fire Chief
City of Red Deer
Red Deer, AB
$66.93 to $83.66 CAD / hour
Full-time
…tracking/lifecycle accountability of equipment, and overall administration of the division as directed by the Deputy…
Added 2 days ago
Director Agriculture Water Management
Water Security Agency
Moose Jaw, SK
$120,048 to $150,048 CAD / year
Full-time
This position provides province-wide operational leadership for the Agricultural Water Management Branch’s drainage approval and compliance functions. You will lead managers and support…
Added 2 days ago
Member Experience Advisor - Macleod Trail Branch
Servus Credit Union
Calgary, AB
Part-time
We are hiring for a Part-Time Member Experience Advisor to join our team in the Macleod Trail branch!
Added 2 days ago
Member Experience Advisor - Didsbury
Servus Credit Union
Didsbury, AB
Part-time
We are hiring for a Part time Member Experience Advisor to join our Didsbury Branch!
Added 3 days ago
Private Banking Client Care Advisor
Royal Bank of Canada
Vancouver, BC
Part-time
Post-secondary education in Commerce or Business Administration
Added 3 days ago
Personal Banking Associate Trainee
TD
Canada
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 days ago
Personal Banking Associate
TD
Forest, ON
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 days ago
Personal Banking Associate Trainee
TD
Stouffville, ON
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 days ago
Manager, Customer Experience II
TD
Terrace, BC
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 days ago
Customer Experience Associate
TD
Grande Prairie, AB
Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 days ago
Personal Banking Associate Trainee
TD
St. Thomas, ON
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 days ago
Personal Banking Associate Trainee
TD
Markham, ON
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 days ago
Customer Experience Associate- French Language Skills are Considered an Asset.
TD
Whitehorse, YT
Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 days ago
Customer Experience Associate
TD
Regina, SK
Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 days ago
Personal Banking Associate Trainee
TD
Calgary, AB
Full-time
…We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs,…
Added 3 days ago
Account Administrator, Personal Lines
Drayden Insurance Ltd
Fort Saskatchewan, AB
Full-time
…searching for a Account Administrator to join our Ft. Saskatchewan…
Added 3 days ago
Commercial Landscape Regional Operations Manager
Schill Grounds Management
London, ON
Full-time
Bachelor’s degree in business administration or equivalent related experience, including at least 5 years in a management capacity. At least 5 (five) years of experience in landscape & snow…
Added 2 days ago
Engineering Project Manager
City of Barrie
Barrie, ON
Full-time
Under the general guidance and direction of the Branch Manager, the Engineering Project Manager is responsible for undertaking, directing, and administering capital and operating projects…
Added 3 days ago
Operations Agent
National Bank of Canada
Laval, QC
Full-time
Warmly welcome clients to the branch and direct them to the right resource person

Manager, Customer Experience II

Terrace, BC, Canada

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Oct 2, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 18, 2026

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Original job description

Work Location:

Terrace, British Columbia, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Collaborate with One TD partners to help all customers in a way that suit their needs best

Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

Administer complex daily branch administrative duties

Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

Proficiency in software tools including MS Office, and internet application

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

A go-getter with strong organizational, planning and time management skills

A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager will lead and mentor a frontline team to deliver exceptional customer experiences while ensuring operational excellence and compliance. They are responsible for managing workflows, resolving customer complaints, and coaching staff on advice-giving strategies to meet branch objectives.

Requirements

Candidates must possess an undergraduate degree or over 3 years of relevant work experience in banking or operational functions. Strong organizational, leadership, and communication skills are required, along with proficiency in MS Office and internet applications.

Skills

Customer experience
Team leadership
Operational excellence
Performance management
Banking solutions
Process management
Conflict resolution
Staff scheduling
Advice-giving
Communication
Organizational skills
Time management
Influential skills
MS Office
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Service
Management
Operations
Leadership
Financial Services
Performance Feedback
Compliance
Workflow Management
Mentoring
Branch Administration
MS Office
Customer Relations
Strategic Planning
Problem Resolution
Team Development
Regulatory Guidelines
Financial Institutions
Business Operations
Professional Development

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