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Added 25 mins ago
WC
Full Time Self Checkout Attendant
Walmart Canada
Greenwood, NS
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 25 mins ago
BR
Management consulting service manager
BEST ROYAL CONSULTING
Burnaby, BC
- $54 to $82 CAD / hour
- Full-time
- Hybrid
Evaluate the operations of establishments that provide services to business
Added 26 mins ago
M
Deli Assistant Department Manager Full Time Day
Maxi
Bathurst, NB
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 26 mins ago
Patient Care Coordinator
EssilorLuxottica Group
Brossard, QC
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and…
Added 49 mins ago
VE
Finance and control manager
Volta Energy Solutions Canada Inc.
Brossard, QC · Granby, QC
- $120,000 to $170,000 CAD / year
- Full-time
- On-site
Assign financial projects and activities to workers in order to improve business decisions
Added 49 mins ago
VE
Business strategy manager
Volta Energy Solutions Canada Inc.
Brossard, QC · Granby, QC
- $130,000 to $180,000 CAD / year
- Full-time
- On-site
Evaluate the operations of establishments that provide services to business
Added 55 mins ago
SF
IT & ERP Manager
Select Food Products
Toronto, ON · North York, ON
- Full-time
We’re hiring an IT & ERP Manager at Select Food Products. This is a hands-on opportunity to lead Sage X3, business systems, IT operations and cybersecurity in a fast-paced…
Added 55 mins ago
R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…animal facility staff working in these facilities, budget, operations, resource allocation, infrastructure and equipment. Ensures an operational support to the Investigators and their…
Added 1 hour ago
PF
Store manager - retail
Parkland Foods Market
Surrey, BC
- From $44.72 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 1 hour ago
BP
Backroom & Receiving Outfitter PT
Bass Pro Shops
Ottawa, ON
- Part-time
The Receiving Outfitter will report to the Operations Manager - Canada a Backroom & Receiving Outfitter is responsible for backend operations including receiving, warehouse, inventory…
Added 1 hour ago
BB
Motel manager
BLUE BELL INN LTD
Fort Nelson, BC
- From $40 CAD / hour
- Full-time
- On-site
Develop and implement policies and procedures for daily operations
Added 1 hour ago
SF
IT and ERP Manager
Select Food Products Limited
Toronto, ON
- Up to $100,000 CAD / year
- Full-time
Reporting to the Senior Director, Finance and IT, this role is Select Food Products’ hands-on business technology leader and owns the day-to-day performance, security, governance, and…
Added 1 hour ago
FC
Site Administrator
Flatstone Construction
Saskatoon, SK
- Full-time
Reporting to the Project Delivery Manager, with a functional reporting relationship to the Human Resources Manager, the Site Administrator provides the administrative backbone that keeps…
Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 1 hour ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness…
Added 1 hour ago
SG
Gestionnaire principal du développement des affaires / Senior Business Development Manager
Surgmed Group
Montreal, QC
- Full-time
Surgmed Group of Companies is a growing medical device manufacturing and distribution company with operations in Canada and internationally. We are looking for an experienced Senior…
Added 2 hours ago
RH
Assistant manager, hotel
Ramada Hotel in Grassland
Grassland, AB
- From $38.79 CAD / hour
- Full-time
- On-site
Develop and implement policies and procedures for daily operations
Added 2 hours ago
W
Directs Store Delivery Associate
Walmart
Airdrie, AB
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 2 hours ago
LC
Apparel Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Paradise, NL
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 2 hours ago
C
Hourly Cash Administrator - The Rec Room Roundhouse
Cineplex
Toronto, ON · Roundhouse The Rec Room
- Part-time
…Administrator - The Rec Room Masonville Place, reporting to the General Manager This position will be based at The Rec Room Roundhouse at 255 Bremner Blvd, Toronto, ON,…
Added 2 hours ago
SJ
Manager, support services
SQM JANITORIAL SERVICES INC
Mississauga, ON
- From $50.75 CAD / hour
- Full-time
- On-site
Manage the operations of a department providing several administrative services
Added 2 hours ago
LP
Payroll service manager
LINDSAY PHYSIOTHERAPY SERVICES
Toronto, ON
- From $55.5 CAD / hour
- Full-time
- On-site
Evaluate the operations of establishments that provide services to business
Added 2 hours ago
Human Resources Generalist
Voyant Beauty
Toronto, ON
The Human Resource Generalist is responsible for supporting the HR Manager in managing the day-to-day operations of the HR Department while fostering a positive, pro-employee culture. The…
Added 3 hours ago
UM
Accounting manager
Ultraform Mfg (2021) Inc
Waterloo, ON
- From $60 CAD / hour
- Full-time
- On-site
Assign financial projects and activities to workers in order to improve business decisions
Added 3 hours ago
W
Full Time Self Checkout Attendant
Walmart
Greenwood, NS
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…

Manager, Customer Experience II - Fixed Term Contract

Kenora, ON, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Oct 18, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 7, 2026

Original job description

Work Location:

Kenora, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Fixed Term Contract ending August 2027

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The manager will lead a team to deliver exceptional customer experiences while ensuring operational excellence and compliance with bank policies. They are responsible for coaching staff, resolving complex customer complaints, and managing daily branch administrative duties.

Requirements

Candidates must possess an undergraduate degree and at least three years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required to manage workflows and support frontline staff effectively.

Skills

Customer experience
Team leadership
Operational excellence
Performance management
Banking solutions
Process management
Mentoring
Conflict resolution
Communication
Organizational skills
Time management
MS Office
Strategic planning
Influential skills
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Financial Services
Leadership
Performance Management
Compliance
Branch Administration
Mentoring
MS Office
Process Management
Customer Service
Banking Solutions
Strategic Coaching
Operational Efficiency
Regulatory Guidelines
Team Development
Conflict Resolution
Financial Institutions

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