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Added 15 mins ago
C
Associate, Sales & Trading
Clarity
Vancouver, BC
- $120,000 to $240,000 CAD / year
- Full-time
…profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market…
Added 15 mins ago
C
Analyst, Sales & Trading
Clarity
Vancouver, BC
- $90,000 to $150,000 CAD / year
- Full-time
…profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market…
Added 15 mins ago
C
Senior Analyst, Sales & Trading
Clarity
Vancouver, BC
- $110,000 to $190,000 CAD / year
- Full-time
…profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market…
Added 15 mins ago
EI
Mechanical Engineering - Team Lead
Ecolab Inc.
Calgary, AB
- Full-time
…supercomputers, and desktop computers is seeking a Mechanical Engineering Team Lead, CDU/ Structural Mechanical, who will lead a high performing team of mechanical engineers in the design…
Added 29 mins ago
SP
Small, Medium, and Growth Business - Account Executive - Vancouver (Office-Based)
Salesforce Partner Canada
Vancouver, BC
- Full-time
Our Small, Medium, and Growth Business (SMB) Account Executive team is one of the fastest-moving sales teams at Salesforce, focused on helping small and mid-sized businesses unlock the…
Added 29 mins ago
GE
Stage Bar Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Maintain orderly dirty-dish, recycling and garbage areas and communicate service needs to the dishwashing or supervisory team.
Added 29 mins ago
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Blaze Bar & Grill Server Assistant
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Calgary, AB
- Full-time
Maintain orderly dirty-dish, recycling and garbage areas and communicate service needs to the dishwashing or supervisory team.
Added 29 mins ago
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Buffet Server Assistant
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- Full-time
Maintain orderly dirty-dish, recycling and garbage areas and communicate service needs to the dishwashing or supervisory team.
Added 29 mins ago
FL
Maintenance & Facilities Technician
Fibracast Ltd.
ON · Hannon, ON
- Full-time
…motivated, hands-on Maintenance and FacilitiesTechnician to join our team and play an important role in keeping our manufacturing operations running safely, efficiently, and…
Added 29 mins ago
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Platform and Security Growth Business Account Executive
Salesforce Partner Canada
Toronto, ON
- Full-time
Lead Generation: Generate new leads through proactive prospecting and assist your team in qualifying opportunities.
Added 30 mins ago
Store Manager in Training
Freson Bros.
Stony Plain, AB
Proven ability to lead a team in a fast-paced, dynamic environment
Added 30 mins ago
Manager, Mergers & Acquisitions
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
…we're looking for a Manager, Mergers & Acquisitions to join our team. In this role, you'll play a key part in shaping Westland's growth strategy by leading financial analysis, valuations,…
Added 30 mins ago
UO
Manager, Organizational Change Management
University of Alberta
Edmonton, AB
- Full-time
You will lead a team of practitioners to enable transformation, engage employees, drive adoption, and ultimately support achievement of benefits realization. Your goal is to foster a…
Added 30 mins ago
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Lead QA Test Engineer
Nasdaq
Toronto, ON
- Full-time
As a Lead QA Test Engineer, you'll play a critical role in ensuring the quality, reliability, and performance of Nasdaq's North American equities market systems - some of the most complex…
Added 45 mins ago
MS
Store Manager
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Cambridge, ON
- Full-time
Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process;…
Added 45 mins ago
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Project Manager
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Calgary, AB · Winnipeg, MB · Bolton, ON
- Full-time
…values of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability,…
Added 45 mins ago
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Manager, Tax Compliance
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- Full-time
Lead, mentor, and develop a high-performing team of tax professionals, fostering a culture of excellence, collaboration, and continuous learning
Added 45 mins ago
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Lead, Operations
Canada Goose
Ottawa, ON · Rideau Centre
- Full-time
As a key member of the store leadership team, the Lead - Experience is responsible for creating highly engaging customer journeys, helping cement Canada Goose as a luxury performance…
Added 45 mins ago
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Relationship Manager, Business Banking
CIBC
Saskatoon, SK
- Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager & Team Lead, Business Banking, providing new and existing clients with an exceptional client…
Added 45 mins ago
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Senior Workplace Investigator
CIBC
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- Full-time
The Talent team delivers innovative talent solutions that help unlock the full potential of our CIBC team. Within Global Employee Relations, Policies and Programs, the Workplace Resolution…
Added 45 mins ago
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Added 45 mins ago
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Sr. Consultant, Solution Design and Strategy-Payments
CIBC
Toronto, ON
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Design Council: Lead the design council, which will be a forum with key stakeholders to determine key aspects of the solution, ensure buy-in of the solution design from key stakeholders,…
Added 45 mins ago
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Director, US IT Asset Management
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Added 45 mins ago
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Associate Investment Advisor CIBC Wood Gundy (Commission only)
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- Full-time
…tolerances. You will be engaged in all marketing and business development activities which are designed to facilitate the accumulation of assets, by identifying, attracting, and converting…

Manager, Customer Experience II - Fixed Term Contract

Kenora, ON, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Oct 18, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 7, 2026

Original job description

Work Location:

Kenora, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Fixed Term Contract ending August 2027

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The manager will lead a team to deliver exceptional customer experiences while ensuring operational excellence and compliance with bank policies. They are responsible for coaching staff, resolving complex customer complaints, and managing daily branch administrative duties.

Requirements

Candidates must possess an undergraduate degree and at least three years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required to manage workflows and support frontline staff effectively.

Skills

Customer experience
Team leadership
Operational excellence
Performance management
Banking solutions
Process management
Mentoring
Conflict resolution
Communication
Organizational skills
Time management
MS Office
Strategic planning
Influential skills
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Financial Services
Leadership
Performance Management
Compliance
Branch Administration
Mentoring
MS Office
Process Management
Customer Service
Banking Solutions
Strategic Coaching
Operational Efficiency
Regulatory Guidelines
Team Development
Conflict Resolution
Financial Institutions

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