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Added 3 mins ago
KT
Warehouse manager
KTX Transport
Coquitlam, BC
- From $60 CAD / hour
- Full-time
- On-site
Plan and organize the operations of the facilities and the included real estate
Added 18 mins ago
Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 18 mins ago
T
CXF Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
As the CXF Manager, you will be responsible for enabling the successful deployment, adoption, and optimization of CRM and related customer engagement platforms within the LOC. You will lead…
Added 18 mins ago
T
Digital CX Lead
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…collaboration with DD&T team members (e.g. Tech and AI partner, data product manager) and cross-functional business…
Added 18 mins ago
T
Data Products Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…- for example analytics business partner, data or analytics product owner, BI/analytics business analyst, or analytics/operations consultant (an “analytics translator” profile).…
Added 18 mins ago
BB
Seasonal Merchandiser
Bloomstar Bouquet
Fredericton, NB
- Temporary
…stocking/rotation, storage room organization and movement of product from storage to the sales…
Added 18 mins ago
WL
Inside Sales Expert - West
Weidmuller Ltd
Calgary, AB
- $60,000 to $70,000 CAD / year
- Full-time
…matters. By coordinating with internal teams across Sales, Operations, Supply Chain, Product Management, and Client Relation, the Internal Sales Specialist ensures complete ownership and…
Added 18 mins ago
SC
Driver
Spicers Canada
Ottawa, ON
- Full-time
…Toronto and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo…
Added 18 mins ago
Customer Service Administrator
Transx Ltd
New Westminster, BC
The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager,…
Added 21 mins ago
SE
Manager, retail sales
Sports Experts Angrignon
LaSalle, QC
- $30 to $35 CAD / hour
- Full-time
- On-site
Added 33 mins ago
BG
Process Engineer, Production
BV GLAZING
Concord, ON
- $85,000 to $95,000 CAD / year
- Full-time
…role focuses on optimizing production processes, improving product quality, enhancing operational efficiency, reducing waste, and supporting the implementation of continuous improvement…
Added 33 mins ago
TE
Marketing Manager
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
- Contract
Empire Life is looking to hire a Group Marketing Manager to join our Marketing team! We are actively seeking candidates to fill a current, open position.
Added 33 mins ago
WG
Yard Associate
WGI Group
Nanaimo, BC
- $25.77 to $26.77 CAD / hour
- Full-time
…hardworking team? We're looking for a Yard Associate to help keep our operations running safely and efficiently. In this hands-on role, you'll work with forklifts, mobile equipment, and…
Added 33 mins ago
WG
Branch Manager
WGI Group
ON
- $90,000 to $125,000 CAD / year
- Full-time
Reporting to the Senior Vice President, the Branch Manager has overall responsibility for the performance of the branch, including operations, production, sales and customer relationships,…
Added 33 mins ago
CI
Beauty Advisor
CLORE INC.
Mississauga, ON
- Up to $17.95 CAD / hour
- Temporary
…culture, and care. This position combines expert customer service, product knowledge, and operational support, including store upkeep, merchandising, POS, and inventory…
Added 33 mins ago
CT
Senior Security Systems Technician
Convergint Technologies Ltd
NB
- $30 to $38 CAD / hour
Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Added 48 mins ago
ON
Assistant Manager - Westgate Centre
Old Navy
Grande Prairie, AB
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 48 mins ago
DB
Shift Manager
Delta Bingo Inc HQ
Pickering, ON
- $20 to $22 CAD / hour
- Part-time
Undertake other tasks and housekeeping duties as assigned by the Operations manager.
Added 48 mins ago
LV
Order Processing Associate - Seasonal
Lee Valley Tools
Ottawa, ON
- Up to $19.3 CAD / hour
- Full-time
- Temporary
Repack product purchased in bulk into smaller quantities for sale to customer
Added 48 mins ago
AI
Service Manager - 417 Nissan
AutoCanada Inc.
Ottawa, ON
- $75,000 to $125,000 CAD / year
- Full-time
Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service
Added 1 hour ago
HB
Manager, Fraud Risk
Haventree Bank
Toronto, ON
- Full-time
Reporting to the Director of Fraud Management, the Manager, Fraud Risk will play a key role in building and shaping daily operations while developing fraud risk strategies for a range of…
Added 1 hour ago
BC
Warehouse Worker-Afternoon Shift
Bunzl Can
Victoria, BC
- Full-time
Assist other warehouse workers in completing tasks as requested by the Warehouse Manager or immediate supervisor
Added 1 hour ago
Back of House Manager
JD Sports / Livestock / Size?
Winnipeg, MB
We are seeking a highly organized, detail-oriented, and performance-driven Back of House Manager to lead all stockroom and back-of-house operations in a fast-paced, lifestyle and…
Added 1 hour ago
TH
Associé(e) aux caisses (temps partiel)
The Home Depot
Canada
- Part-time
Added 1 hour ago
HM
Supply chain manager
Hanahreum Mart Richmond
Richmond, BC
- $50 to $53 CAD / hour
- Full-time
- On-site

Manager, Customer Experience II - Fixed Term Contract

Kenora, ON, Canada

$59,500 - $84,000 CAD · Full-time

Apply About employer

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Oct 18, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 7, 2026

Original job description

Work Location:

Kenora, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Fixed Term Contract ending August 2027

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The manager will lead a team to deliver exceptional customer experiences while ensuring operational excellence and compliance with bank policies. They are responsible for coaching staff, resolving complex customer complaints, and managing daily branch administrative duties.

Requirements

Candidates must possess an undergraduate degree and at least three years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required to manage workflows and support frontline staff effectively.

Skills

Customer experience
Team leadership
Operational excellence
Performance management
Banking solutions
Process management
Mentoring
Conflict resolution
Communication
Organizational skills
Time management
MS Office
Strategic planning
Influential skills
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Financial Services
Leadership
Performance Management
Compliance
Branch Administration
Mentoring
MS Office
Process Management
Customer Service
Banking Solutions
Strategic Coaching
Operational Efficiency
Regulatory Guidelines
Team Development
Conflict Resolution
Financial Institutions

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