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Added 27 mins ago
T
HR Business Leader, Canada
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
Partner with senior leaders on organizational design, workforce planning, succession planning, and critical talent decisions.
Added 27 mins ago
VF
Carrier Sales Manager
Vortex Freight
Mississauga, ON
- Full-time
Collaborate with the Senior Supply Chain Coordinator and Team Lead to forecast capacity requirements based on volume trends.
Added 27 mins ago
BF
Estimator
Bauer Foundations
Burnaby, BC
- $80,000 to $120,000 CAD / year
- Full-time
Added 27 mins ago
TL
Technician - Reefer
Transx Ltd
Calgary, AB
- Full-time
…This role also presents opportunities to advance into more senior roles within Shop…
Added 42 mins ago
DC
Senior Manager, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 42 mins ago
PI
Senior Technical Team Lead - Software Development, R&D
Piicomm Inc.
Plantagenet Station, ON
- Full-time
PiiComm is looking for a senior, hands-on Technical Team Lead to manage our R&D team and deliver on business priorities. You’ll work closely with internal stakeholders, coach developers and…
Added 42 mins ago
BG
Estimator, Senior
BV GLAZING
Niagara Falls, ON
- $85,000 to $95,000 CAD / year
- Full-time
We’re looking for an experienced Senior Estimator to join our growing team. This role is ideal for someone who enjoys technical problem-solving, collaboration across sales, design, and…
Added 42 mins ago
TE
Marketing Manager
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
- Contract
Manage external advertising relationships and partner on ad spend recommendations with the Senior Marketing team.
Added 42 mins ago
OF
Director, Investigations
Ombudsman For Banking Services and Investments
Toronto, ON
- Full-time
As a senior investigation team leader, the Director, Investigations has a range of responsibilities, including:
Added 42 mins ago
WG
Branch Manager
WGI Group
ON
- $90,000 to $125,000 CAD / year
- Full-time
Reporting to the Senior Vice President, the Branch Manager has overall responsibility for the performance of the branch, including operations, production, sales and customer relationships,…
Added 42 mins ago
Senior Project Coordinator
FCC Canada
Toronto, ON
As part of the Scarborough Transit Connect project, FCC is looking for a Senior Project Coordinator to join our team.
Added 42 mins ago
WM
Associate Director, Fundraising
Windmill Microlending
Calgary, AB · Toronto, ON
- $110,000 to $120,000 CAD / year
Added 42 mins ago
ST
Executive Assistant
Strides Toronto
Scarborough Bluffs Park, ON
- $51,699 to $60,202 CAD / year
- Full-time
…including the timely coordination, preparation and follow-up of senior management priorities and activities. The EA provides a broad range of advanced administrative and executive support…
Added 42 mins ago
ST
Respite Worker
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Scarborough Bluffs Park, ON
- $25.64 to $29.86 CAD / hour
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We have a collaborative and supportive Senior Management Team.
Added 42 mins ago
ST
Applied Behaviour Analysis Therapist
Strides Toronto
Scarborough Bluffs Park, ON
- $33.81 to $39.37 CAD / hour
- Contract
We have a collaborative and supportive Senior Management Team.
Added 42 mins ago
DC
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- $36 to $50 CAD / hour
- Full-time
Contributing to business development efforts with the support of senior staff.
Added 42 mins ago
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BD & Marketing Manager - Disputes
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- $140,000 to $165,000 CAD / year
Coordinate with senior team members and provide assistance on practice-specific campaigns and projects;
Added 42 mins ago
Licensed Practical Nurse (LPN)
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Proven ability to work well as an integral part of a team which includes senior management, managers, supervisors, staff and outside agencies;
Added 42 mins ago
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- $65,000 to $80,000 CAD / year
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Provide support to Nursing and Support Staff when designated as senior staff on duty.
Added 42 mins ago
Project Coordinator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
Work with the Senior Operations Assistant and Business Development Executive teams to develop and maintain the account policy and procedures. Ensure all team members follow defined…
Added 42 mins ago
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Senior Security Systems Technician
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NB
- $30 to $38 CAD / hour
Convergint is looking for a Senior Security Technician to join our amazing culture in our Moncton, NB location. As a Senior Security Technician, you will be responsible for installing…
Added 42 mins ago
Document Controller
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…documentation control and production under the guidance of senior project managers and technical specialists, with a clear growth path toward becoming a Technical Project Coordinator in the…
Added 42 mins ago
B
Senior Interior Designer
BGIS
Toronto, ON
- Full-time
The Senior Interior Designer provides planning services to ensure optimal use of space and develops occupancy and logistical options to achieve client needs. They will develop design…
Added 42 mins ago
Specialist, Board Governance
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Ottawa, ON
…reports and correspondence, ensuring coordination with the CBA’s senior team and staff, organizing meetings, and supporting the CEO, President, and the National Board of Directors. The…
Added 42 mins ago
WG
Mill Operations Supervisor
Wesdome Gold Mines Ltd
Wawa, ON
- $111,350 to $144,100 CAD / year
- Full-time
Monitor product quality to ensure it meets specifications. Work closely with the Operations General Foreman and Senior Metallurgists to optimize gold recovery.

Manager, Customer Experience II - Fixed Term Contract

Kenora, ON, Canada

$59,500 - $84,000 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Oct 18, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 7, 2026

Original job description

Work Location:

Kenora, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Fixed Term Contract ending August 2027

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The manager will lead a team to deliver exceptional customer experiences while ensuring operational excellence and compliance with bank policies. They are responsible for coaching staff, resolving complex customer complaints, and managing daily branch administrative duties.

Requirements

Candidates must possess an undergraduate degree and at least three years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required to manage workflows and support frontline staff effectively.

Skills

Customer experience
Team leadership
Operational excellence
Performance management
Banking solutions
Process management
Mentoring
Conflict resolution
Communication
Organizational skills
Time management
MS Office
Strategic planning
Influential skills
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Financial Services
Leadership
Performance Management
Compliance
Branch Administration
Mentoring
MS Office
Process Management
Customer Service
Banking Solutions
Strategic Coaching
Operational Efficiency
Regulatory Guidelines
Team Development
Conflict Resolution
Financial Institutions

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