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Added 4 mins ago
TH
Psychotherapist, Psychoeducateur, Social Worker, Sexologist, Psychologist
TELUS Health
Repentigny, QC
- Full-time
…stimulating client base. You will rely on the generosity of your team and benefit from peer group expertise and online training to deliver the best…
Added 4 mins ago
DB
Part Time Bridal Sales
David's Bridal
Cambridge, ON
- $16 to $25.8 USD / hour
- Part-time
Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns…
Added 5 mins ago
Store Associate
Sherwin-Williams
Cranbrook, BC
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
Added 20 mins ago
SS
Assistant Director of Wellness
Sienna Senior Living
Clarence-Rockland, ON
- Full-time
You will be a welcomed member of the Aspira Management team and impact in the following ways:
Added 34 mins ago
VH
Personal Support Worker - Toronto Downtown
VHA Home HealthCare
Toronto, ON
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 34 mins ago
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CHEF DE PARTIE - PASTRY
Crescent Hotels & Resorts
Rossland, BC
- Full-time
We are looking for our next great team member to join our Culinary Team at The Josie Hotel.
Added 34 mins ago
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CHEF DE PARTIE - SEASONAL
Crescent Hotels & Resorts
Rossland, BC
- Temporary
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Added 34 mins ago
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CATERING SALES MANAGER - MATERNITY LEAVE COVERAGE
Crescent Hotels & Resorts
Rossland, BC
- Full-time
Liaise with banquet team to ensure exceptional service while groups are in house.
Added 34 mins ago
HM
General Surgery
Health Match BC
Chilliwack, BC
- Internship
…opportunities for teaching and mentorship. Additionally, as a member of the Fraser Health medical staff, you will participate in the University of British Columbia (UBC) medical education…
Added 34 mins ago
HM
Pediatrics
Health Match BC
Abbotsford, BC
- Full-time
As a member of the Fraser Health medical staff, you will participate in the University of British Columbia (UBC) medical education program and are expected to apply for a clinical faculty…
Added 34 mins ago
HM
Orthopaedic Surgery
Health Match BC
Abbotsford, BC
- Full-time
We are seeking an Orthopaedic Surgeon to join the current team of five at Abbotsford Regional Hospital and Cancer Centre (ARHCC). The successful candidate will have completed fellowship…
Added 34 mins ago
HM
General Surgery
Health Match BC
New Westminster, BC
- Full-time
The Division of General Surgery at Royal Columbian Hospital is seeking acute care general surgeons to join our team. Successful candidates will be committed to patient care, resident,…
Added 34 mins ago
HM
General Surgery
Health Match BC
New Westminster, BC
- Full-time
Academic opportunities: As a member of the Fraser Health medical staff, you will participate in the University of British Columbia (UBC) medical education program and are expected to apply…
Added 35 mins ago
OC
Industrial Mechanic
OSCO Construction Group
Fredericton, NB
- Full-time
As a member of the OSCO Construction Group, Ocean Steel & Construction Ltd. offers a comprehensive compensation package beginning after completing forty-five (45) working shifts, including…
Added 35 mins ago
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Commercial Insurance Advisor- Sales & Service
BrokerLink
Vegreville, AB
- Full-time
We are looking for a Commercial Insurance Advisor to join our Sales & Service Book of Business Team in Alberta on a Permanent Full Time Basis!
Added 35 mins ago
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Senior Legal Counsel
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Toronto, ON
- Full-time
Independently draft, review, and negotiate a wide variety of commercial agreements (e.g., vendor agreements, master service agreements & SOWs, product agreements, NDAs, licensing…
Added 35 mins ago
Seasonal Retail Sales Associate, Grand Prairie
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We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes…
Added 35 mins ago
Seasonal Retail Sales Associate, St. Albert
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St. Albert, AB
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Added 35 mins ago
Retail Sales Associate, Ottawa St South
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Kitchener, ON
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes…
Added 35 mins ago
Retail Seasonal Sales Associate, Fairview Park Mall
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Added 50 mins ago
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As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
Added 50 mins ago
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Waitstaff
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Added 50 mins ago
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At Capital GMC Buick Cadillac Regina, every customer counts and every team member matters. Shift your career into high gear and apply today!
Added 50 mins ago
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Personal Support Worker Casual AgeCare Aurora
AgeCare
Aurora, ON · AgeCare Aurora
- Part-time
Apply today to become a valued member of our team!

Manager, Customer Experience II - Fixed Term Contract

Kenora, ON, Canada

$59,500 - $84,000 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Oct 18, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 7, 2026

Original job description

Work Location:

Kenora, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Fixed Term Contract ending August 2027

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Apply About employer

More about this job

Responsibilities

The manager will lead a team to deliver exceptional customer experiences while ensuring operational excellence and compliance with bank policies. They are responsible for coaching staff, resolving complex customer complaints, and managing daily branch administrative duties.

Requirements

Candidates must possess an undergraduate degree and at least three years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required to manage workflows and support frontline staff effectively.

Skills

Customer experience
Team leadership
Operational excellence
Performance management
Banking solutions
Process management
Mentoring
Conflict resolution
Communication
Organizational skills
Time management
MS Office
Strategic planning
Influential skills
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Financial Services
Leadership
Performance Management
Compliance
Branch Administration
Mentoring
MS Office
Process Management
Customer Service
Banking Solutions
Strategic Coaching
Operational Efficiency
Regulatory Guidelines
Team Development
Conflict Resolution
Financial Institutions

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