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Added 13 mins ago
ON
Assistant Manager - Westgate Centre
Old Navy
Grande Prairie, AB
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 14 mins ago
MO
Endpoint Management Consultant
MSP OPERATIONAL CORP
Vancouver, BC
- $125,000 to $130,000 CAD / year
- Full-time
…consultants under the direction of the technical lead and project manager or delivering on engagements as lead consultant; depending on size and technical…
Added 14 mins ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
NS
- Full-time
Reporting to the Manager of Relay For Life Youth (RFLY), Signature Programs, the Relay For Life Youth Specialist will work as part of the national RFLY team to actively solicit new business…
Added 14 mins ago
FM
HR Superintendent
Foran Mining Corporation
Saskatoon, SK
- $140,000 to $155,000 CAD / year
- Full-time
Reporting to the HR & Payroll Manager, the HR Superintendent leads the delivery of HR services at the McIlvenna Bay Operation, providing strategic and operational leadership to the HR…
Added 14 mins ago
AI
Service Manager - 417 Nissan
AutoCanada Inc.
Ottawa, ON
- $75,000 to $125,000 CAD / year
- Full-time
Added 14 mins ago
AI
Marketing Coordinator
AutoCanada Inc.
Edmonton, AB
- Full-time
Protect deadline visibility - Monitor timelines and workload, identify risks early and escalate capacity conflicts, shifting scope or approval delays to the Senior Manager.
Added 14 mins ago
KH
Coordinator, Signature Events & Partnerships (Contract)
Kids Help Phone
Toronto, ON
- $45,900 to $48,000 CAD / year
- Full-time
- Contract
Reporting to the Manager, Signature Events & Partnerships, the Coordinator supports the successful planning and execution of Kids Help Phone’s events and national fundraising initiatives…
Added 14 mins ago
AI
Export Buyer
AutoCanada Inc.
Winnipeg, MB
- $70,000 to $200,000 CAD / year
- Full-time
…on their research. You’ll take direction from the Territory Manager on day-to-day strategy and provide marketplace feedback and analysis of their day-to-day activity. As a Specialist,…
Added 14 mins ago
AI
Production Manager - Excellence Auto Collision - Midwest
AutoCanada Inc.
Toronto, ON
- $50,000 to $65,000 CAD / year
- Full-time
As an Production Manager, you will play a crucial role in terms of the customer experience by facilitating the completion of work required to reunite clients with repaired or restored…
Added 14 mins ago
AI
Service Porter - Tower Chrysler Dodge Jeep Ram
AutoCanada Inc.
Calgary, AB
- $15 to $17 CAD / hour
- Full-time
Identify any lot merchandising needs or issues to the appropriate manager
Added 14 mins ago
GW
Deskside Technician
Gowling WLG
Calgary, AB
- Full-time
…striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to…
Added 29 mins ago
AI
Project Manager - Security Installation Projects
Ainsworth Inc
Edmonton, AB
- Full-time
If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee…
Added 44 mins ago
Sales Associate
JD Sports / Livestock / Size?
Mississauga, ON
Our Retail team is looking for an Assistant Store Manager at our CF Markville location! Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities include…
Added 44 mins ago
Back of House Manager
JD Sports / Livestock / Size?
Winnipeg, MB
We are seeking a highly organized, detail-oriented, and performance-driven Back of House Manager to lead all stockroom and back-of-house operations in a fast-paced, lifestyle and…
Added 59 mins ago
SC
shift supervisor - Store# 04800, BRANTFORD
Starbucks Coffee Company
Brantford, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 59 mins ago
SC
chef de quart - Store# 61239, DORVAL, 1250 HERRON
Starbucks Coffee Company
Dorval, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 59 mins ago
SC
shift supervisor - Store# 71734, FRONT & UNIVERSITY
Starbucks Coffee Company
Toronto, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
PD
Manager, food services
PIZZA DELIGHT
Englehart, ON
- $36 to $37 CAD / hour
- Full-time
- On-site
Workplace Hazardous Materials Information System (WHMIS) Certificate
Added 1 hour ago
M
Special Patient Program Lead
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Dartmouth, NS · NS Admin Office Dartmouth
- Full-time
Reporting to the Manager of Interprofessional Practice & Learning, the Special Patient Program (SPP) Lead shall be responsible for oversight of the EHS SPP, supporting the promotion of safe…
Added 1 hour ago
OR
Wireless Sales Associate - 5838 Surrey West
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Strong support from your Store Manager and District Manager every step of the way
Added 1 hour ago
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Technical Sales Manager
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Delta, BC
- Full-time
Collaborative and innovative workplace culture.
Added 1 hour ago
Daycamp Site Director
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Sudbury, ON · Greater Sudbury, ON
Under the leadership of the Manager of Day Camps & Community Development, the Team Lead – Day Camp is responsible for assisting with the planning and development of day camp programs and…
Added 1 hour ago
Aircraft Bodyman
Alterra Mountain Company
Kelowna, BC
Reporting to the Paint Manager, the Aircraft Bodyman plays a key role in preparing and restoring aircraft components to ensure they meet the highest standards of quality, appearance, and…
Added 1 hour ago
SC
shift supervisor - Store# 04849, BRIDGEPORT & NO 3 ROAD
Starbucks Coffee Company
Richmond, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
SC
shift supervisor - Store# 49679, Fort St. John
Starbucks Coffee Company
Fort St. John, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…

Manager, Customer Experience II - Fixed Term Contract

Kenora, ON, Canada

$59,500 - $84,000 CAD · Full-time

Apply About employer

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Oct 18, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 7, 2026

Original job description

Work Location:

Kenora, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Fixed Term Contract ending August 2027

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The manager will lead a team to deliver exceptional customer experiences while ensuring operational excellence and compliance with bank policies. They are responsible for coaching staff, resolving complex customer complaints, and managing daily branch administrative duties.

Requirements

Candidates must possess an undergraduate degree and at least three years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required to manage workflows and support frontline staff effectively.

Skills

Customer experience
Team leadership
Operational excellence
Performance management
Banking solutions
Process management
Mentoring
Conflict resolution
Communication
Organizational skills
Time management
MS Office
Strategic planning
Influential skills
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Operations
Financial Services
Leadership
Performance Management
Compliance
Branch Administration
Mentoring
MS Office
Process Management
Customer Service
Banking Solutions
Strategic Coaching
Operational Efficiency
Regulatory Guidelines
Team Development
Conflict Resolution
Financial Institutions

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