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Added 11 days ago
Senior Associate, Nexus, Regulatory Reporting
MUFG Investor Services
Toronto, ON
Full-time
…investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we…
Added 24 days ago
Accountant
IMP Aerospace & Defence
Halifax, NS
Full-time
We are seeking a detail-oriented, analytical accountant who enjoys digging into data, understanding how operations drive results, and explaining why variances occur - not just reporting…
Added 20 days ago
Internal Auditor
PartnerRE Ltd.
Toronto, ON
PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after…
Added 9 days ago
Supervisor for Finance – Wheeler Administration
Michigan Association of Secondary School Principals (MASSP)
Sacré-Coeur, QC
Full-time
Accounts for all financial transactions of the district through supervision of staff and month end processes.
Added 2 months ago
Environmental Project Manager
WSP
Calgary, AB
Strong business acumen and financial management experience, developing, tracking and forecasting on annual budgets.
Added 2 months ago
Implementation Specialist (Accounting & ERP)
Remarcable, Inc.
Vancouver, British Columbia
$75,000 to $90,000 CAD / year
Full-time
ERP Data Mapping: Help clients map core financial data fields - such as general ledger (GL) accounts, cost codes, and vendor files - between Remarcable and their native accounting systems…
Added 2 months ago
Accounting Systems Analyst
Remarcable, Inc.
Vancouver, British Columbia
$75,000 to $90,000 CAD / year
Full-time
Deliver live and virtual training sessions for customers and internal teams on accounting workflows, construction‑specific practices, ERP integrations, and financial data flow.
Added 3 months ago
Environmental Project Manager
WSP
Saskatoon, Saskatchewan
Strong business acumen and financial management experience, developing, tracking and forecasting on annual budgets.
Added 12 mins ago
AI Mobile Engineer- IOS
Zafin
Toronto, ON
Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of…
Added 6 hours ago
Private Client Advisor II
ALPFA Baltimore Chapter
ON · Ontario, Canada
Full-time
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for…
Added 18 hours ago
Associate Insurance Advisor II
Co-operators
Richmond Hill, ON
Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 21 hours ago
Courts Operations Supervisor
Mount Royal University
Calgary, AB
Part-time
Complete post event financial reconciliation at the end of each shift
Added 1 day ago
Co-founder & Investor, Medical Diagnostic
Mateal Healthcare
Kitchener, ON
Temporary
We are seeking an individual with the financial capacity, strategic mindset, and entrepreneurial appetite to become a meaningful participant in the company's next stage of development.
Added 3 days ago
Records Collection Specialist II
Alternate Solutions Health Network
Burlington, ON
Full-time
…performance directly impacts patient care, compliance, and financial outcomes. This position adheres to all legal, payor, and company…
Added 4 days ago
Accountant (Retail / Merchandise)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
Full-time
As the Accountant supporting Retail / Merchandise, you will be a key Finance partner to MLSE's retail and merchandise business, including Real Sports Apparel and other team and venue…
Added 4 days ago
Accountant (Food & Beverage)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
Full-time
As the Accountant supporting Food & Beverage, you will be a key Finance partner to one of MLSE's most dynamic and operationally complex business groups. You will combine strong accounting…
Added 5 days ago
Branch Manager II
TD
Picton, ON
Full-time
Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
Added 5 days ago
Financial Services Representative II
CIBC
Stratford, ON · Woodstock, ON
Full-time
…you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal…
Added 3 days ago
Financial Services Representative II
CIBC
Kitchener, ON
Full-time
…a meaningful difference in our clients’ lives. As a Senior Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals,…
Added 23 days ago
Financial Services Advisor II
Conexus Credit Union
Indian Head, SK
Full-time
…and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member’s success, ultimately…
Added 2 days ago
Security Assurance and Compliance Specialist
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
Full-time
…and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the…
Added 4 days ago
Account Manager II
TD
Burnaby, BC
Full-time
Interpret and analyze customer financial statements with credit acumen
Added 1 day ago
Administrator II, Bilingual - Third Party Services
First National Financial LP
Toronto, ON · East York, ON
Full-time
Added 2 days ago
Sr. Manager Tech Delivery / Partner Mgmt
TD
Toronto, ON
Full-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 2 days ago
Manager, Customer Experience II - Fixed Term Contract
TD
Kenora, ON
Full-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…

Manager, Customer Experience II - Fixed Term Contract

Kenora, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Oct 3, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 18, 2026

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Original job description

Work Location:

Kenora, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Fixed Term Contract ending August 2027

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager will lead and mentor a frontline team to deliver exceptional customer experiences while ensuring operational excellence and compliance. They are responsible for resolving customer complaints, managing staff workflows, and providing ongoing performance feedback to foster a positive branch environment.

Requirements

Candidates must possess an undergraduate degree or over 3 years of relevant work experience in banking or operational functions. Strong leadership, communication, and organizational skills are required to manage branch activities and support frontline staff effectively.

Skills

Customer experience
Team leadership
Operational excellence
Performance management
Conflict resolution
Banking solutions
Process management
Coaching
Communication
Organizational skills
Time management
Influential skills
MS Office
Administrative duties

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Service
Management
Leadership
Operations
Compliance
Performance Management
Mentoring
Financial Services
Branch Administration
MS Office
Process Management
Customer Experience
Fixed Term Contract
Professional Development

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