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Added 4 mins ago
GREENVILLE TOGETHER: COMMUNITY NAVIGATOR
OnTrack Greenville
Toronto, ON
Full-time
The 211 Resource Manager's charge is ensuring the information, content, and customer experience are accurate, consistent, and current across all channels, managing the operator…
Added 4 mins ago
Security Guard - Full Time - Cold Lake
Securiguard Services Ltd.
Cold Lake, AB
Full-time
Perform additional tasks as assigned by the Alberta Supports site manager.
Added 4 mins ago
(can) Cosmetics Associate
Walmart Canada
Williams Lake, BC
Full-time
Refers appropriate service and transactional requests to the Customer Service Manager as needed and supports Front End and store operations when required.
Added 4 mins ago
Assistant Store Manager-Retail
Roots
Montreal, QC
We are currently hiring for a Assistant Store Manager. Reporting to the Store Manager, the Assistant Store Manager creates and maintains the Roots experience for our customers and…
Added 4 mins ago
Fitness Leader ID #1628
YMCA of Simcoe/Muskoka
Midland, ON
Deliver service friendly, fitness programming. Monitor and maintain high quality instruction and customer service, adhering to YMCA Standards and best practices.
Added 4 mins ago
Customer Service Agent - YSB
The Talent Team at Perimeter Aviation
Sudbury, ON · Greater Sudbury, ON
Provide and support optimal levels of customer sales and service by being cognizant of yourself and/or peers with the coordination and scheduling of day-to-day duties/tasks and/or…
Added 4 mins ago
Manager, Corporate Strategy & Acquisition (12 Month Contract)
Give and Go Prepared Foods
Toronto, ON
The Manager, Corporate Strategy & Acquisition supports executive decision-making by translating market insights, strategic priorities, and acquisition opportunities into actionable…
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Retail Store Manager
Fire & Flower Inc.
Brantford, ON
The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include…
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Retail Experience Lead
Fire & Flower Inc.
Brantford, ON
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 4 mins ago
Evening Onsite Support Worker
Ottawa Salus
Ottawa, ON
…overnights and weekends. The position reports to the Program…
Added 4 mins ago
Training Manager (Future Opportunities)
Mariner
NS
We are seeking an experienced Training Manager to support a large-scale client transformation initiative. This role will lead the learning, training, and adoption approach to help users…
Added 4 mins ago
Project Manager - ITSM
Mariner
NB
We are seeking an experienced Project Manager or Business Analyst with strong IT Service Management (ITSM) experience to support the implementation and improvement of ITSM capabilities…
Added 4 mins ago
Building Operator (temp) - Toronto
Groupe Mach
Toronto, ON
Based in The Atria Complex (North York) and under the responsibility of the Operation Manager, the Building Operator is responsible for the maintenance and proper functioning of the…
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Pickering - Store Manager
Running Room
Pickering, ON
Pay - $41500 to $42500 per year based on experience
Added 4 mins ago
Wellness Coach & Personal Trainer ID #1629
YMCA of Simcoe/Muskoka
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Deliver service friendly, fitness programming. Monitor and maintain high quality instruction and customer service, adhering to YMCA SAM Standards and best practices.
Added 4 mins ago
Baggage Agent - YTH
The Talent Team at Perimeter Aviation
Thompson, MB
Reporting to Manager, Ramp Operations, the Baggage Agent is responsible for ensuring efficient and secure baggage handling processes. Baggage Agents are responsible for accurately sorting…
Added 4 mins ago
Senior Structural Designer (Up to $10K Signing Bonus!)
Harding Display
Toronto, ON
Our clients include premier tier-1 CPG organizations who rely on us for our best-in-class customer-focused approach and innovative designs of temporary and permanent displays. More…
Added 4 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
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Eager to grow, with minimal sales or customer service experience under your belt
Added 4 mins ago
Full Time Guest Services Lead Partner
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Full-time
Minimum 1-2years' previous supervisory experience in Front Office operations, Hotel an asset
Added 4 mins ago
Northern Station Agent
The Talent Team at Perimeter Aviation
Brochet, MB · Cross Lake 19, MB · MB · God'S River 86A, MB · Grand Rapids, MB · Island Lake, MB · Lac Brochet 197A, MB · Norway House 17, MB · Oxford House 24, MB · Shamattawa 1, MB · South Indian Lake, MB · St. Theresa Point, MB · Wasagamack, MB · Lake, ON · Sachigo Lake, ON · ON · Gods Lake Narrows, MB · Gods River, MB · Lac Brochet, MB · Little Grand Rapids, MB · North Spirit Lake, ON · Pikangikum, ON · Red Sucker Lake, MB · Saint Theresa Point, MB · Sandy Lake, ON · Tadoule Lake, MB · Weagamow Lake, ON
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where…
Added 4 mins ago
YWG Ramp Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
Reporting to the Manager, Ramp Operations the Ramp Agent is responsible for the sorting, loading and unloading of baggage, freight and equipment out of Company aircraft, focusing on the…
Added 4 mins ago
Community Peace Officer I -Traffic
Rocky View County
Rocky View No 44, AB · Rocky View County, AB
Assists with emergency situations within and outside of the County as directed by the Supervisor, Manager, Director(s) of Emergency Management, or Municipal Manager.
Added 19 mins ago
Restaurant Management | Leadership
The Canadian Brewhouse
Grande Prairie, AB
Full-time
Our Team is filled with people who are passionate about providing an above and beyond experience for guests. The goal is to strengthen the Canadian Brewhouse’s reputation with quality…
Added 19 mins ago
Entry-Level Sales
AO Globe Life
Remote, Canada
Full-time · Remote
Begin your journey with us as a Life Insurance Agent, where you’ll gain the foundational skills and hands-on experience needed to excel in this industry. As you demonstrate success and…
Added 19 mins ago
Remote- Entry Level Manager
AO Globe Life
Remote, Canada
Full-time · Remote
Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional leaders to join our remote team and take charge of our customer experience revolution!

Manager, Customer Experience Trainee

Toronto, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Sep 27, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The manager will lead a team to provide exceptional customer experiences while ensuring operational excellence and compliance with bank policies. They are responsible for coaching staff, resolving customer complaints, and managing daily branch administrative duties.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required, along with proficiency in MS Office.

Skills

Customer experience
Leadership
Process management
Operational excellence
Performance management
Banking solutions
Communication
Organizational skills
Planning
Time management
Influential skills
Mentoring
Problem resolution
Advice-giving
MS Office

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Management
Financial Services
Branch Administration
Compliance
Mentoring
MS Office
Relationship Management
Operational Excellence
Staff Scheduling
Problem Resolution
Professional Development
Banking Solutions
Strategic Planning
Time Management
Communication
Diplomacy

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