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Added 13 mins ago
Marketing CRM Automation Specialist
Resolve Sleep Health
Toronto, ON
Up to $80,000 CAD / year
Full-time
As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology,…
Added 13 mins ago
Clinic Manager
Resolve Sleep Health
Burnaby, BC · New Westminster, BC
$80,000 to $100,000 CAD / year
Full-time
As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology,…
Added 13 mins ago
Quality and Service Specialist
Impact Cleaning Services Ltd
Toronto, ON
$45,000 to $50,000 CAD / year
Full-time
Impact Cleaning Services has spent 70+ years building trust by doing the work right and treating clients like partners, not line items. We've grown from an 8-figure business to a 9-figure…
Added 13 mins ago
Senior Full-Stack Developer
St. Joseph Communications
Toronto, ON
$100,000 to $120,000 CAD / year
…be ramping up on our AdOps stack (Header Bidding, Google Ad Manager, and the data pipelines behind ad revenue) as part of the role, so we're looking for someone adaptable and eager to grow…
Added 13 mins ago
Housekeeper
Basecamp
Canmore, AB
Up to $20 CAD / hour
Full-time
Under the supervision of the Housekeeping Supervisor and Housekeeping Manager, you are responsible for daily cleaning, bedmaking, mopping, vacuuming and dusting of all guest rooms.
Added 13 mins ago
Account Executive Regional Enterprise
Securitas Technology Canada Corporation
Mississauga, ON
Full-time
Reporting directly to the District Sales Manager, you will be responsible for expanding and maintaining a customer portfolio that allows for the positive presentation of Securitas…
Added 13 mins ago
Administration Coordinator
Securitas Technology Canada Corporation
Mississauga, ON
$55,000 to $65,000 CAD / year
Full-time
Securitas Electronic Security, Inc. (SES) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.
Added 13 mins ago
Senior Application & Systems Developer (Microsoft Dynamics 365)
Ombudsman For Banking Services and Investments
Toronto, ON
Full-time
Canada’s Ombudsman for Banking Services and Investments (OBSI) is a national, independent and not-for-profit organization that helps resolve and reduce disputes between consumers and…
Added 13 mins ago
Communications Coordinator
Canadian Cancer Society
Ottawa, ON · Toronto, ON
Full-time
…advances CCS’s priorities. Reporting to the Sr. Communications Manager, the coordinator provides communications support across thought leadership initiatives, mission-driven campaigns and…
Added 13 mins ago
Corporate Partnerships, Senior Specialist
Canadian Cancer Society
Vancouver, BC
$56,000 to $64,500 CAD / year
Full-time
…optimization (e.g. Campaign metrics in real time) to the Senior Manager, Corporate…
Added 13 mins ago
Technical Services Manager
Wesdome Gold Mines Ltd
Wawa, ON
Full-time
The Technical Services Manager leads the site’s technical services team and is accountable for all aspects of mine engineering, geology, geotechnical, ventilation, and survey functions. The…
Added 13 mins ago
Project Manager
Xodus Travel Services Inc.
Windsor, ON
$70,000 to $95,000 CAD / year
Full-time
Xodus Travel Services Inc. was established with a clear mission: to tackle and resolve the limitations within the Canadian travel insurance industry that became glaringly apparent during…
Added 13 mins ago
Manager, Partnerships (one-year contract)
Windmill Microlending
Toronto, ON
$80,000 to $85,000 CAD / year
As part of a nationally focused organization, the Manager, Partnerships is a business development role primarily focused on Ontario and the Atlantic provinces and providing support…
Added 13 mins ago
Communications and Social Media Specialist
Windmill Microlending
Calgary, AB
$65,000 to $75,000 CAD / year
Reporting to the Marketing Manager, the Communications and Social Media Specialist will lead content creation across our social media channels and website to expand our reach among…
Added 13 mins ago
Security Guard - Dual Rate Security Guard / Supervisor
Century Casinos Inc
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Full-time
Working with AGLC inspectors, law enforcement, emergency services, and other external agencies when required.
Added 13 mins ago
Community Occupational Therapist
Bayshore
Windsor, ON
The Occupational Therapist, under the direction of the Manager of Rehabilitation or Clinical Manager- Branch level, is responsible for the completion of professional activities that…
Added 13 mins ago
Community Occupational Therapist
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The Occupational Therapist, under the direction of the Manager of Rehabilitation or Clinical Manager- Branch level, is responsible for the completion of professional activities that…
Added 13 mins ago
Community Occupational Therapist
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The Occupational Therapist, under the direction of the Manager of Rehabilitation or Clinical Manager- Branch level, is responsible for the completion of professional activities that…
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Community Occupational Therapist
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Added 13 mins ago
Strategic Procurement Advisor - Information Technology, Data and Digital
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…successful candidate will play a key role as a procurement category manager and as a supplier relationship manager for IDD. Given the cross-functional nature of IDD procurement at Air…
Added 13 mins ago
Agro Advisor II (Full-Time) - Lacombe - Central Alberta Co-op
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Work with Agronomy team, Site supervisor and Agro Manager as required
Added 13 mins ago
IP Supervisor
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Ottawa, ON
$65,000 to $80,000 CAD / year
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…department. The successful candidate will report to the Senior Manager, IP Services and is responsible for supervising the IP staff that provide support services to IP professionals in…
Added 13 mins ago
Project Manager, Enterprise Project Management Office (12 Month)
Gowling WLG
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Full-time · Contract
8-10 years working as a Project Manager preferably in a professional services environment.
Added 13 mins ago
Manager, Social Media
Gowling WLG
Toronto, ON
Full-time
We are seeking an experienced and strategic Social Media Manager to lead our Firm’s digital presence on social platforms in Canada and help shape our domestic voice in support of our global…
Added 27 mins ago
Associé(e) Comptoir entrepreneur (Temps plein)
The Home Depot Canada
Sherbrooke, QC
Full-time
Uses GET Involved behaviors to ask questions to clarify customer’s needs for both products and services , demonstrates effective up-selling, add-on selling and closing techniques to ensure…

Manager, Customer Experience Trainee

Toronto, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Sep 27, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The manager will lead a team to provide exceptional customer experiences while ensuring operational excellence and compliance with bank policies. They are responsible for coaching staff, resolving customer complaints, and managing daily branch administrative duties.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required, along with proficiency in MS Office.

Skills

Customer experience
Leadership
Process management
Operational excellence
Performance management
Banking solutions
Communication
Organizational skills
Planning
Time management
Influential skills
Mentoring
Problem resolution
Advice-giving
MS Office

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Management
Financial Services
Branch Administration
Compliance
Mentoring
MS Office
Relationship Management
Operational Excellence
Staff Scheduling
Problem Resolution
Professional Development
Banking Solutions
Strategic Planning
Time Management
Communication
Diplomacy

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