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Added 26 mins ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 1 hour ago
Assistant Store Manager | Richmond Centre
Michael Hill
Richmond, BC
Full-time
Take the next step in your retail leadership career with Michael Hill at Richmond Centre. As an Assistant Store Manager, you'll coach a high-performing team, exceed sales goals, and create…
Added 1 hour ago
Manager, Assurance and Accounting
ACCA Careers
Cranbrook, BC
Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 1 hour ago
Manager, International Tax
ACCA Careers
Red Deer, AB
Full-time
Make an impact with our International Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a…
Added 4 hours ago
Personal Lines Account Manager
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Full-time
Here. For You. Whether you are a job searcher, employee, client or a community member in one of our many locations, we are known for placing people first. Drayden is looking to add…
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Beauty Advisor
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Other
past experience as a makeup artist, cosmetician, beauty advisor, counter manager, skin care specialist, or similar job
Added 5 hours ago
Manager, Cross Border Individual Tax
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Ottawa, ON
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Make an impact on our Cross Border Individual Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework.…
Added 6 hours ago
General Manager
Perspect-IV Fitness Studio
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Run day-to-day studio operations with a focus on sales outcomes. Own lead response and follow-up, trial conversions, member retention, operational coordination, and selected coaching.…
Added 7 hours ago
Nurse-Led Outreach Team (NLOT) RN
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Brantford, ON
Full-time
Reporting to the Clinical Manager, the Nurse Led Outreach Team (NLOT) Nurse provides clinical consultation, education, and mentorship to interprofessional teams within Long Term Care Homes…
Added 7 hours ago
Senior Youth Worker (Leadership)
BGC Ottawa
Ottawa, ON
Full-time
Ensure identified program policies and procedures are followed in regard to member support and behaviour management.
Added 7 hours ago
Sales Associate-Retail
Roots
Oakville, ON
…of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in…
Added 9 hours ago
PIA Client Service Associate
TD
Montreal, QC
Full-time
TD Private Investment Advice offers clients the chance to create one-on-one relationship with a dedicated and professional Investment Advisor (IA), while maintaining active participation in…
Added 11 hours ago
Personal Banker - Yarmouth
TD
Yarmouth Indian Reserve No. 33, NS
Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 11 hours ago
Associate Director, Commercial Banking (Corporate Finance Group)
BMO
Toronto, ON · FCP
Builds and maintains client relationships to ensure long-term financial performance in collaboration with Relationship Manager and business partners.
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Associate Director, Strategic Initiatives, Wealth Planning
BMO
Toronto, ON · FCP
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Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals.
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Develops and implements a relationship management plan to meet the needs of client.
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Full-time
Strategic Account Executive - Public Sector - Quebec / Account Manager 2
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Maintains productive, professional relationship with all customer and company personnel.
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…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
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…exceptional first impressions? As a Customer Onboarding Success Manager, you will play a critical role in guiding new and existing Corporate Traveler clients through their onboarding…
Added 14 hours ago
Manager, Government Solutions
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This role combines customer service, sales, relationship building, organization, and problem solving.
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Casual Residence Worker, Youth and Child (Vancouver)
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Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12…
Added 15 hours ago
Coordinator, Community Engagement
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Full-time
As a member of our dynamic MLSE Community Engagement Team, you will be at centre court of the action. Reporting to the Manager of Engagement, you will be responsible for coordinating…

Manager, Customer Experience Trainee

Toronto, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Sep 27, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The manager will lead a team to provide exceptional customer experiences while ensuring operational excellence and compliance with bank policies. They are responsible for coaching staff, resolving customer complaints, and managing daily branch administrative duties.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required, along with proficiency in MS Office.

Skills

Customer experience
Leadership
Process management
Operational excellence
Performance management
Banking solutions
Communication
Organizational skills
Planning
Time management
Influential skills
Mentoring
Problem resolution
Advice-giving
MS Office

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Management
Financial Services
Branch Administration
Compliance
Mentoring
MS Office
Relationship Management
Operational Excellence
Staff Scheduling
Problem Resolution
Professional Development
Banking Solutions
Strategic Planning
Time Management
Communication
Diplomacy

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