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Added 44 mins ago
Branch Manager
WGI Group
ON
$90,000 to $125,000 CAD / year
Full-time
Reporting to the Senior Vice President, the Branch Manager has overall responsibility for the performance of the branch, including operations, production, sales and customer relationships,…
Added 44 mins ago
Senior Manager, Event Attraction
Explore Edmonton Corporation
Edmonton, AB
Explore Edmonton is seeking a Senior Manager, Event Attraction to help position Edmonton as a leading destination for high-impact sport and cultural events.
Added 1 hour ago
Sr. Consultant, Diversity, Equity & Inclusion
Michael Garron Hospital
Toronto, ON
Full-time
Reporting to the Manager, Organizational Development, Equity, Diversity, and Inclusion the Senior Consultant, Equity, Diversity, Inclusion and Belonging is responsible for the development…
Added 2 hours ago
Power Market Sector Lead, Canada
HDR
Saskatoon, SK
Full-time
Act as Senior Project Manager or Senior Engineer for power related projects (seller-doer).
Added 3 hours ago
Account Manager - National Programs
JD Sign Group
Cambridge, ON
Full-time
As you demonstrate results, development discussions with the president will focus on readiness for Senior Account Manager or future sales-leadership responsibilities.
Added 5 hours ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 7 hours ago
Technical Territory Manager
Can-Seed Equipment
Canada
Full-time
…job. We are looking for a self-driven, competitive Territory Manager who can build long-term customer relationships, understand how a customer's operation makes money, uncover problems and…
Added 11 hours ago
Senior Key Account Operation Executive
Ferrero
Field, BC
Full-time
If you’re looking for a role with variety, this is it. As a Key Account Manager your main focus will be to drive sales development across a number of clients. You’ll work alongside the head…
Added 12 hours ago
Senior Program Manager, Vendor and Scaled Operations
Javelin Venture Partners
ON · Ontario, Canada
Full-time
As a Senior Program Manager, Vendor & Scaled Operations within Thumbtack's Service Operations PMO, you will own our outsourced and scaled delivery model - the strategy, the governance, and…
Added 12 hours ago
Senior Commercial Lines Account Manager
JobsMedia.io
Toronto, ON
Full-time
We are recruiting for a Senior Commercial Lines Insurance Account Manager for a well-established brokerage in the North York, ON area.
Added 13 hours ago
Senior Youth Worker (Leadership)
BGC Ottawa
Ottawa, ON
Full-time
…city. Working closely with the Mentorship Coordinator, the Senior Youth Worker will provide positive leadership to children and youth, facilitate the delivery of L4L evening sessions,…
Added 14 hours ago
B2B Sales Executive
Marcus Evans Group
Pointe-Claire, QC
Full-time
…client relationships. A successful candidate will develop into a Senior Account Executive and then Sales Manager after achieving initial milestones. We recognize excellence and are fully…
Added 14 hours ago
Senior Project Manager
AgileGrid Solutions
Canada
Full-time
We are seeking a highly experienced Senior Project Manager with a strong background in mining to lead and coordinate multidisciplinary engineering teams in delivering complex capital…
Added 16 hours ago
Regional Manager – Engineering Operations and Business Development
ART Engineering Inc.
Toronto, ON · North York, ON
Full-time
The Regional Manager will work closely with ART Engineering’s senior leadership, technical managers, and other regional offices to support company-wide growth and ensure the local office…
Added 16 hours ago
Associate Relationship Manager, Business Banking (Toronto/ GTA)
CIBC
Vaughan, ON
Full-time
You’ll report into the Senior Manager & Team Lead, Business Banking and will work closely with a Relationship Manager, Business Banking to support client origination, relationship and…
Added 16 hours ago
Preventive Medicine (Public Health Services)
Calian in Space & Technology
Kingston, ON
Full-time
Calian is proud to continue a long-standing contractual relationship with the Department of National Defence (DND) to provide healthcare services to the Canadian Armed Forces. Through the…
Added 17 hours ago
Manager, Accounting and Bookkeeping
Stern Cohen LLP
Toronto, ON
Full-time
As Manager, you will play a key role in leading client engagements, supporting and developing our skilled FIT team, and maintaining a consistently high standard of service. With support…
Added 17 hours ago
Supervisor of Financial Services
City of Winnipeg
Winnipeg, MB
Full-time
Under the direction of the Manager of Finance, the Supervisor of Financial Services is responsible for the day-to-day provision of finance-related services for the Assets and Project…
Added 17 hours ago
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Added 18 hours ago
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Contract
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Added 19 hours ago
General Manager - Fenestration
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As the General Manager you will be responsible of overseeing the growth of Fenestration Business in existing and new markets. Under the supervision of Vice President of Specialized…
Added 20 hours ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Mississauga, ON · Ottawa, ON · Montreal, QC
Full-time
As a Enterprise Sales Manager you will manage a sales team across eastern Canada. You will report into the VP Enterprise sales and will apply your expert subject matter knowledge to manage…
Added 20 hours ago
Sales Trainee
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Train with senior Account Sales Managers on their routes.
Added 20 hours ago
Manager, Government Solutions
KPMG
Halifax, NS
Full-time
As a Manager in our Government Solutions practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the…
Added 20 hours ago
Coordinator, Community Engagement
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · MLSE Launchpad
Full-time
As a member of our dynamic MLSE Community Engagement Team, you will be at centre court of the action. Reporting to the Manager of Engagement, you will be responsible for coordinating…

Manager, Customer Experience Trainee

Toronto, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The manager will lead a team to provide exceptional customer experiences while ensuring operational excellence and compliance with bank policies. They are responsible for coaching staff, resolving customer complaints, and managing daily branch administrative duties.

Requirements

Candidates must possess an undergraduate degree and/or over 3 years of relevant work experience in banking or operations. Strong leadership, communication, and organizational skills are required, along with proficiency in MS Office.

Skills

Customer experience
Leadership
Process management
Operational excellence
Performance management
Banking solutions
Communication
Organizational skills
Planning
Time management
Influential skills
Mentoring
Problem resolution
Advice-giving
MS Office

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Management
Financial Services
Branch Administration
Compliance
Mentoring
MS Office
Relationship Management
Operational Excellence
Staff Scheduling
Problem Resolution
Professional Development
Banking Solutions
Strategic Planning
Time Management
Communication
Diplomacy

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