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Added 7 mins ago
SC
Senior Environmental Project Manager
SLR Consulting
Saskatoon, SK
- Full-time
As our new Senior Environmental Project Manager, you will play an important role on our Land Quality and Remediation team in Saskatoon.
Added 7 mins ago
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Clinical Trials Nurse Coordinator, Research Clinical Trials - BC Cancer - Vancouver
Sanya’k̓ula
Vancouver, BC
- Full-time
…teach patients and nurses about study treatments as well as support their abilities to complete trial activities. CTNCs take the lead on setting up trials at BC Cancer as well as…
Added 7 mins ago
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Project Manager - Equipement
Schneider Electric
Milton, ON
- $64,000 to $96,000 CAD / year
- Full-time
Schneider Electric Sales Operation Team has an outstanding opportunity for a passionate/motivated individual to assume the role of Project Manager in our Milton location.
Added 7 mins ago
BC
Regional Sales Manager
Blue Cross Life / Croix Bleue Vie
Montreal, QC · MBC QC Local Office Montréal
- Full-time
While Blue Cross Life may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently - without AI…
Added 7 mins ago
Nurse 4 - Educator - Kidney Health Manitoba
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services and in collaboration with the Program Teams, the incumbent is responsible for:
Added 7 mins ago
Wellbeing Leader
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager, Provincial Wellbeing, the Wellbeing Leader will be instrumental in supporting the development and implementation of wellbeing initiatives, prevention strategies,…
Added 7 mins ago
Unit Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values…
Added 7 mins ago
Slating Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Department / Unit: Radiology Support Services
Added 7 mins ago
Health Care Aide - Deer Lodge Centre
Winnipeg Regional Health Authority
Winnipeg, MB
Directly accountable to the Manager, Health Services, and under the direction of the nurse, the Health Care Aide (HCA) acts as a member of the health care team, assisting with…
Added 7 mins ago
Staffing Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
…Administrator and Program Management. Works with Facility Patient Care Manager and/or Manager On-Call on off…
Added 7 mins ago
Scheduling Clerk - Home Care Centralized Staffing Office
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of a Team Manager within the Home Care Program, the Scheduling Clerk, in collaboration with the Resource Coordinator, assists in the maintenance of Direct Service Staff*…
Added 7 mins ago
Crisis Clinician (N3) - Crisis Services - Relief Team
Winnipeg Regional Health Authority
Winnipeg, MB
…and addiction services across the healthcare continuum that support and promote recovery. Through collaboration and partnership across various health, social service and community sectors…
Added 7 mins ago
Unit Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Unit…
Added 7 mins ago
Staffing Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
…Administrator and Program Management. Works with Facility Patient Care Manager and/or Manager On-Call on off…
Added 37 mins ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 37 mins ago
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…registration through recruitment, data collection and analysis support, to publication and knowledge translation. The incumbent is expected to work with a high degree of autonomy: setting…
Added 37 mins ago
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 37 mins ago
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MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 37 mins ago
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Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Support the Team: Assist with various tasks as directed by the manager,
Added 37 mins ago
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Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…allocation, infrastructure and equipment. Ensures an operational support to the Investigators and their research…
Added 37 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 37 mins ago
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Clerical Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Demonstrates an attitude which communicates support to other departments and colleagues,
Added 37 mins ago
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MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 52 mins ago
J
Manager, Operations Strategy & Insights
Jobgether
Canada
- Full-time
…all applications and next steps. Our partner is looking for a Manager, Operations Strategy & Insights based in Toronto, Ontario,…
Added 1 hour ago
ES
Pharmacy Operations & Product Advisor - 14 Months Mat Leave Contract-Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
…resolve operational issues, document business requirements, and support process and system…

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line Of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In This Role, You Would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only):

Sans Objet

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More about this job

Responsibilities

Lead, coach, and develop branch staff to deliver excellent customer experiences, meet performance objectives, and follow policies and compliance requirements. Oversee branch workflows and administrative operations, resolve customer complaints, and maintain customer-facing areas in accordance with regulatory and marketing guidelines.

Requirements

Requires an undergraduate degree and/or more than three years of relevant work experience, along with knowledge of process management, business operations, and banking solutions. Candidates should be proficient with Microsoft Office and internet applications and demonstrate strong communication, organizational, planning, time-management, and leadership skills.

Skills

Customer Experience
Team Leadership
Coaching And Mentoring
Banking Operations
Process Management
Employee Scheduling
Complaint Resolution
Advice-Giving
Workflow Management
Performance Management
Customer Service
Communication
Organization
Planning And Time Management
Microsoft Office

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal And Commercial Banking
TD Canada Trust
Customer Experience
Branch Operations
Customer Service
Banking Solutions
Process Management
Operational Excellence
Compliance
Employee Scheduling
Complaint Resolution
Advice-Giving
Customer Conversations
Workflow Management
Performance Management
Team Effectiveness
Microsoft Office
Internet Applications
Regulatory Guidelines
Premises Management
Marketing Guidelines
Training And Development
Geographic Mobility

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