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Added 3 mins ago
P
Store Manager- Upper Canada Mall
Pandora
Newmarket, ON
- Full-time
Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring including Assistant Store Manager, Sales Associates and Sales Leads.
Added 3 mins ago
Senior Finance and Procurement Analyst
Government of Alberta
AB
…services include the delivery of financial planning, reporting and operations, as well as ongoing engagement with policy and program areas to provide strategic decision-making support.…
Added 19 mins ago
MNF Development Program Prof
Owens Corning
Edmonton, AB
Do you consider yourself to be Extraordinary Talent?
Added 19 mins ago
O&
District Chef - Braven, Kindred, Lobby Bar
Oliver & Bonacini
Edmonton, AB
- Full-time
We’re looking for an inspiring culinary leader to oversee the culinary operations across JW Marriott Edmonton, including Braven, Kindred, and the Lobby Bar.
Added 34 mins ago
Human Resources Coordinator E049-26
Legal Aid BC
Vancouver, BC
…administrative services and human resources support services to the Manager and Human Resources Advisors in the areas of recruitment, HRIS, compensation and benefits, labour relations,…
Added 34 mins ago
T
Manager, Community Engagement
TD
London, ON · Ottawa, ON
- Full-time
The Manager, Community Engagement is a strategic and operational leader responsible for strengthening the organization’s presence, credibility, and impact within the communities we serve.…
Added 34 mins ago
T
Personal Banking Associate Trainee
TD
St. Catharines, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 34 mins ago
T
Manager, Actuarial
TD
Toronto, ON · Montreal, QC
- Full-time
As the Actuarial Manager - Ontario Pricing, you will play a pivotal role in guiding a skilled team of actuaries to develop innovative pricing models and strategies. Reporting directly to…
Added 34 mins ago
T
Financial Crime Risk Management Specialist - Regulatory Management (4919)
TD
Markham, ON · Toronto, ON
- Full-time
…the world. More than 95,000 TD colleagues bring their skills, talent, and creativity…
Added 34 mins ago
T
FCRM Testing Analyst - Technology Testing (5557)
TD
Toronto, ON
- Full-time
Understand the operations of the business unit/area being tested and to identify potential risks and apply information to complete a quality, risk-based engagement.
Added 34 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer Department Overview:
Added 34 mins ago
T
Personal Banker
TD
Belleville, ON
- Full-time
…the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking…
Added 34 mins ago
T
Personal Banking Associate
TD
Salmon Arm, BC
- Part-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 49 mins ago
GF
Fit4Less Manager - London Oakridge
GoodLife Fitness
London, ON
- Full-time
The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.
Added 49 mins ago
CU
Senior Philanthropy Officer, Major Gifts, TO
Canadian Unicef Committee
Toronto, ON
- $83,000 to $93,000 CAD / year
- Full-time
Are you an expert major gifts relationship manager based in Vancouver looking to use your fundraising expertise to make a direct impact on the lives of children?
Added 49 mins ago
CU
Senior Philanthropy Officer, Major Gifts
Canadian Unicef Committee
BC · Toronto, ON
- $83,000 to $93,000 CAD / year
- Full-time
Are you an expert major gifts relationship manager based in Vancouver looking to use your fundraising expertise to make a direct impact on the lives of children?
Added 1 hour ago
UC
Senior Philanthropy Officer, Major Gifts, TO
UNICEF Canada
Toronto, ON
- $83,000 to $93,000 CAD / year
- Full-time
Are you an expert major gifts relationship manager based in Vancouver looking to use your fundraising expertise to make a direct impact on the lives of children?
Added 1 hour ago
UC
Senior Philanthropy Officer, Major Gifts
UNICEF Canada
Toronto, ON
- $83,000 to $93,000 CAD / year
- Full-time
Are you an expert major gifts relationship manager based in Vancouver looking to use your fundraising expertise to make a direct impact on the lives of children?
Added 1 hour ago
L
Financial Service Representative - LendDirect Office 1630
LendDirect
Windsor, ON
- Full-time
…business. In 2024, I was honored to take on the role of District Manager! Looking back on the past decade, I’m incredibly grateful for the opportunities I’ve been given to grow within the…
Added 1 hour ago
P
Store Manager- Upper Canada Mall
Pandora
Newmarket, ON
- Full-time
Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring including Assistant Store Manager, Sales Associates and Sales Leads.
Added 1 hour ago
AF
Financial Service Representative - LendDirect Office 1630
Attain Finance
Windsor, ON
- Full-time
…business. In 2024, I was honored to take on the role of District Manager! Looking back on the past decade, I’m incredibly grateful for the opportunities I’ve been given to grow within the…
Added 1 hour ago
MT
Customer Service Representative
MXA Talent Solutions
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
MXA Talent Solutions recrute un(e) Agent(e) service client II pour un environnement manufacturier établi à Saint-Hyacinthe, au Québec. Ce poste convient à une personne bilingue en service à…
Added 1 hour ago
YU
Accessibility and Learning Strategies Specialist
Yorkville University
Toronto, ON
- Full-time
…commitments. Every member of our team – whether in teaching, operations, or technology – is dedicated to removing barriers and expanding access. Together, we deliver flexible,…
Added 1 hour ago
WM
Container Welder
Waste Management, Inc. (WM)
Hamilton, ON · STONEY CREEK, ON
- Full-time
…and technical roles, reflecting our commitment to developing talent from…
Added 1 hour ago
Director, Engineering
Scotiabank
Toronto, ON
The director will work across technology engineering, operations, product, and compliance teams to define strategy, manager execution, and lead the change from legacy systems to our…

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line Of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In This Role, You Would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only):

Sans Objet

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More about this job

Responsibilities

Lead, coach, and develop branch staff to deliver excellent customer experiences, meet performance objectives, and follow policies and compliance requirements. Oversee branch workflows and administrative operations, resolve customer complaints, and maintain customer-facing areas in accordance with regulatory and marketing guidelines.

Requirements

Requires an undergraduate degree and/or more than three years of relevant work experience, along with knowledge of process management, business operations, and banking solutions. Candidates should be proficient with Microsoft Office and internet applications and demonstrate strong communication, organizational, planning, time-management, and leadership skills.

Skills

Customer Experience
Team Leadership
Coaching And Mentoring
Banking Operations
Process Management
Employee Scheduling
Complaint Resolution
Advice-Giving
Workflow Management
Performance Management
Customer Service
Communication
Organization
Planning And Time Management
Microsoft Office

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal And Commercial Banking
TD Canada Trust
Customer Experience
Branch Operations
Customer Service
Banking Solutions
Process Management
Operational Excellence
Compliance
Employee Scheduling
Complaint Resolution
Advice-Giving
Customer Conversations
Workflow Management
Performance Management
Team Effectiveness
Microsoft Office
Internet Applications
Regulatory Guidelines
Premises Management
Marketing Guidelines
Training And Development
Geographic Mobility

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