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Added 5 mins ago
CA
Training Associate, Client Services
Chartright Air Inc.
Mississauga, ON
- Full-time
For over 35 years, we've built a reputation for safety, service excellence, and innovation. Our passionate team of enthusiastic aviation professionals thrive in a fast-paced,…
Added 5 mins ago
MI
Education and Training Coordinator
Mondelēz International
Hamilton, ON · Plant - Hamilton, Canada
- Full-time
Being a good team player and influencing others
Added 5 mins ago
MU
Student Affairs Administrator
McGill University
Montreal, QC · Duff Medical Bldg.
- Full-time
Support the development of workshops, seminars and information sessions for students and department staff. Revise budget and prepare post-event reports, when required;
Added 5 mins ago
MU
Associate Director Operations and Systems
McGill University
Brown Student Serv.
- Full-time
Oversee professional development planning and all HR-related matters for team under their supervision
Added 5 mins ago
7
Fresh Food QA Technician
7-Eleven
Richmond, BC
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 5 mins ago
C
Enterprise Account Executive
Cloudera
Toronto, ON
- Full-time
Lead large scale transactions to close large scale deals. Build pipeline, forecast business, lead the internal team, communicate key updates and competitive intelligence.
Added 5 mins ago
C
Business Development Representative, Enterprise
Clio
Toronto, ON
- Full-time
We are currently seeking a Business Development Representative, Enterprise to join our Sales team in Toronto.
Added 5 mins ago
Manager, Media Planning
WPP Media
Montreal, QC
…customer satisfaction. You will also be responsible for the development and growth of more junior team members, ensuring that they are exposed to all necessary facets of the planning…
Added 5 mins ago
AI
Used Car Manager - Cambridge Hyundai
AutoCanada Inc.
Cambridge, ON
- $24,000 to $60,000 CAD / year
- Full-time
…developing and implementing effective sales plans for your team. Key tasks include monitoring performance metrics, converting leads to sales, and enhancing client relationships to…
Added 19 mins ago
CA
Jansen HSE Advisor
Cementation Americas
Alvena, SK
- Full-time
Cementation is a leading underground mine contracting and engineering company. We design and build mines, safely. Our team specializes in delivering design-build solutions for technically…
Added 19 mins ago
EP
Sr. Counsel [Hybrid]
EDF power solutions North America
Toronto, ON
- Full-time
Be a part of an innovative and collaborative team environment that fosters our goal of delivering renewable solutions to lead the transition to a sustainable energy future.
Added 19 mins ago
EP
Sr. Counsel [Hybrid]
EDF power solutions North America
Toronto, ON
- Full-time
Be a part of an innovative and collaborative team environment that fosters our goal of delivering renewable solutions to lead the transition to a sustainable energy future.
Added 19 mins ago
EP
Sr. Counsel [Hybrid]
EDF power solutions North America
Toronto, ON
- Full-time
Be a part of an innovative and collaborative team environment that fosters our goal of delivering renewable solutions to lead the transition to a sustainable energy future.
Added 19 mins ago
AT
Process Engineer (medical device)
APTYX Trenton
Trenton, ON
- Full-time
Automation and Robotics development for line enhancement and New product development
Added 19 mins ago
CO
Parks Technician
City of Penticton
Penticton, BC
- Full-time
…residents, businesses, and visitors alike. As one of the most active development regions in British Columbia, Penticton features a diverse mix of large-scale and complex construction…
Added 19 mins ago
EP
Sr. Counsel [Hybrid]
EDF power solutions North America
Toronto, ON
- Full-time
Be a part of an innovative and collaborative team environment that fosters our goal of delivering renewable solutions to lead the transition to a sustainable energy future.
Added 19 mins ago
LA
Lead Solution Architect
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
- Full-time
Looking for a rewarding career where you can share your expertise as a Lead Solution Architect? Seize this opportunity to embody our organizational values within our Information Services…
Added 19 mins ago
MI
QA-UAT
Maarut Inc
Montreal, QC
- Contract
The role is on the business side of the delivery chain: the analyst certifies what the software vendor and the delivery team provide, at three levels (features, business cases, business…
Added 19 mins ago
N
Sr. Principal Software Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
We are looking for an experienced software engineer to lead the development of our distributed edge compute platform. This role demands a deep understanding of hyperscalers like AWS, Azure,…
Added 19 mins ago
H
Human Resources Analytics Specialist
HireTalent
Montreal, QC
- Temporary
Contribute to the full Software Development Life Cycle (SDLC) - requirements, functional design, implementation, UAT
Added 19 mins ago
MD
Agent.e Marketing - Marketing Agent
Musée de l'Holocauste Montréal
Montreal, QC
- Full-time
…Marketing Agent will help increase the Museum’s visibility in the lead-up to its major relocation and expansion project to downtown…
Added 19 mins ago
I
Senior Software Developer
IBM
Ottawa, ON
- $121,550 to $171,550 CAD / year
- Full-time
8+ years of hands-on software development experience, including low-level programming
Added 19 mins ago
UO
Postdoc Fellow
University of Ottawa
Ottawa, ON
- Full-time
…demonstrated experience in computational and statistical methods…
Added 19 mins ago
ED
Scrum Master, Level 17 - EN 596
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $84,698 to $112,931 CAD / year
- Full-time
Lead scrum ceremonies and facilitate planning, prioritization, and execution activities. Support the development and delivery of annual OKRs and quarterly delivery plans, ensuring alignment…
Added 19 mins ago
SF
Application Security Engineer II
Spring Financial
Vancouver, BC
- Full-time
…navigating evolving requirements and unclear boundaries. You lead threat modeling sessions for new features, run secure code reviews on high-risk changes, and partner with engineering teams…

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line Of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In This Role, You Would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only):

Sans Objet

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More about this job

Responsibilities

Lead, coach, and develop branch staff to deliver excellent customer experiences, meet performance objectives, and follow policies and compliance requirements. Oversee branch workflows and administrative operations, resolve customer complaints, and maintain customer-facing areas in accordance with regulatory and marketing guidelines.

Requirements

Requires an undergraduate degree and/or more than three years of relevant work experience, along with knowledge of process management, business operations, and banking solutions. Candidates should be proficient with Microsoft Office and internet applications and demonstrate strong communication, organizational, planning, time-management, and leadership skills.

Skills

Customer Experience
Team Leadership
Coaching And Mentoring
Banking Operations
Process Management
Employee Scheduling
Complaint Resolution
Advice-Giving
Workflow Management
Performance Management
Customer Service
Communication
Organization
Planning And Time Management
Microsoft Office

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal And Commercial Banking
TD Canada Trust
Customer Experience
Branch Operations
Customer Service
Banking Solutions
Process Management
Operational Excellence
Compliance
Employee Scheduling
Complaint Resolution
Advice-Giving
Customer Conversations
Workflow Management
Performance Management
Team Effectiveness
Microsoft Office
Internet Applications
Regulatory Guidelines
Premises Management
Marketing Guidelines
Training And Development
Geographic Mobility

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