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Added 2 mins ago
V
GTM Growth Lead
Validere
Calgary, AB · Toronto, ON
- Full-time
Validere is hiring a GTM Growth Lead to create more high-quality opportunities for our enterprise Sales team and build better ways to pursue them.
Added 2 mins ago
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Manager, Inside Sales - Enterprise
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
We're hiring a Manager, Inside Sales to lead a team of 5-6 ISRs, coach them into strong closers, and help build this function from the ground up. You'll be a player-coach: close enough to…
Added 2 mins ago
Software Development Engineer , Device Privacy And Data Handling
Amazon
Toronto, ON
As a Software Development Engineer on our team, you will:
Added 2 mins ago
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Lead Character Artist | Chef.fe d’équipe Artiste Personnage
NBCUniversal
Montreal, QC
- Full-time
The Lead Character Artist will work closely with the Associate Art Director – Characters and cross-disciplinary teams to ensure seamless integration across animation, rigging, and gameplay…
Added 2 mins ago
Application & Infrastructure Analyst III /Team Lead - Mission Critical Development
City of Edmonton
AB
…and experienced professional to serve as the Mission Critical Development Team Lead. Reporting to the Manager, Mission Critical Applications, this position provides technical leadership and…
Added 16 mins ago
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…will support Principal Investigators with data collection tool development, electronic data capture implementation, and data management. The incumbent will also contribute to platform…
Added 16 mins ago
TP
Registered Pharmacy Technician (RPhT) - LGBTQ+ / Sexual Health - Full Time
The PrEP Clinic / Ontario Prevention Clinic +pharmacy
Toronto, ON
- Full-time
Perform all other responsibilities within scope of practice as assigned by pharmacy lead
Added 16 mins ago
EI
Mechanical and Electrical Manager
EBC Inc.
Greater Napanee, ON · Napanee, ON
- Full-time
Lead M&E interference and clash-detection coordination meetings, and resolve technical discrepancies before and during construction.
Added 16 mins ago
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Intermediate Interior Designer
BGIS
Toronto, ON
- Full-time
…information gathering, needs analysis, space planning and design development activities for complex projects as well as working drawings for low complexity design projects. They may also…
Added 16 mins ago
EI
Senior Estimator
EBC Inc.
Mississauga, ON
- Full-time
…Contracting (GC) and/or Design-Build GC firm having been the sole or lead Estimator with a clear track record of successfully won…
Added 16 mins ago
BI
Programming Technical Lead
Behaviour Interactive
Montreal, QC
- Full-time
We are looking for a Programming Technical Lead to join a central team dedicated to developer productivity across Behaviour's productions. Members of this team are embedded in production…
Added 16 mins ago
CF
Team Lead, Education
Clean Foundation
Dartmouth, NS
- Contract
You will also lead the development, implementation, and continuous improvement of educational programming, with a particular focus on high school and young adult audiences. This includes…
Added 17 mins ago
Product Manager
Dye & Durham Talent Team
Toronto, ON
Lead the product development lifecycle from concept and planning through delivery, enhancement, and retirement.
Added 17 mins ago
Controller - Maternity Leave Coverage
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Sherwood Park, AB
As the Controller, you will lead the financial operations that drive organizational success. This role is pivotal in ensuring accurate financial reporting, optimizing processes, and…
Added 17 mins ago
Bulk Packaging Operator T3
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Kelowna, BC
…enhancing the wellbeing of our customers – through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers,…
Added 17 mins ago
Account Services Representative
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Calgary, AB
…administrative support to the customer-facing teams within Dealer Development. Primarily focused on order flow and ensuring fulfillment - the role will involve both creation and management…
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Account Services Representative
PBS Systems
Calgary, AB
…administrative support to the customer-facing teams within Dealer Development. Primarily focused on order flow and ensuring fulfillment - the role will involve both creation and management…
Added 30 mins ago
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Added 32 mins ago
FG
Senior Mobile Developer
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- Full-time
…for your skills and take part in the full product design and development lifecycle. Work with leading-edge technology to make a difference in the mobile-construction world. As a senior…
Added 32 mins ago
XT
Business Development Executive
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Toronto, ON
- Full-time
…new business, as well as developing and implementing account development strategies within assigned regions, in alignment with corporate…
Added 32 mins ago
B
Intermediate Interior Designer
BGIS
Toronto, ON
- Full-time
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Added 32 mins ago
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Strategic Account Development: Develop and execute comprehensive account plans for assigned automotive customers, identifying key stakeholders, understanding their strategic objectives, and…
Added 32 mins ago
RS
Principal Software Engineer- RMJ (AI Accelerated)
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…leading products and platforms developed through an AI-Driven Software Development Life…
Added 32 mins ago
AC
Product Manager - HR Systems
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- Full-time
…Canada is seeking a seasoned Product Manager for HR Systems to lead the strategy, development, and continuous improvement of digital products that support key moments in the employee…
Added 32 mins ago
WM
Container Welder
Waste Management, Inc. (WM)
Hamilton, ON · STONEY CREEK, ON
- Full-time
We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in…

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Nov 7, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line Of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In This Role, You Would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only):

Sans Objet

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More about this job

Responsibilities

Lead, coach, and develop branch staff to deliver excellent customer experiences, meet performance objectives, and follow policies and compliance requirements. Oversee branch workflows and administrative operations, resolve customer complaints, and maintain customer-facing areas in accordance with regulatory and marketing guidelines.

Requirements

Requires an undergraduate degree and/or more than three years of relevant work experience, along with knowledge of process management, business operations, and banking solutions. Candidates should be proficient with Microsoft Office and internet applications and demonstrate strong communication, organizational, planning, time-management, and leadership skills.

Skills

Customer Experience
Team Leadership
Coaching And Mentoring
Banking Operations
Process Management
Employee Scheduling
Complaint Resolution
Advice-Giving
Workflow Management
Performance Management
Customer Service
Communication
Organization
Planning And Time Management
Microsoft Office

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Personal And Commercial Banking
TD Canada Trust
Customer Experience
Branch Operations
Customer Service
Banking Solutions
Process Management
Operational Excellence
Compliance
Employee Scheduling
Complaint Resolution
Advice-Giving
Customer Conversations
Workflow Management
Performance Management
Team Effectiveness
Microsoft Office
Internet Applications
Regulatory Guidelines
Premises Management
Marketing Guidelines
Training And Development
Geographic Mobility

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