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Added 21 days ago
FG
QA Automation Tester
Flynn Group of Companies
Mississauga, ON
- Full-time
Imagine a career where your quality mindset and technical expertise help deliver high-quality software solutions that improve the day-to-day productivity of our users. Be recognized for…
Added 21 days ago
YU
Accessibility and Learning Strategies Specialist
Yorkville University
Toronto, ON
- Full-time
Reporting to the Manager, Academic Accommodations and Accessibility, we are hiring an Accessibility and Learning Strategies Specialist to join our student support team. As our new…
Added 21 days ago
H
Nurse B - Project Coordinator
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to a Continuing Care Saskatoon Urban Program Services Manager, the Supportive Care Projects Coordinator (SCPC) is responsible for mentoring and leading quality…
Added 21 days ago
Manager, Capital Planning & Systems
Amrize
Edmonton, AB
Join Amrize as a Manager, Capital Planning & Systems and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company…
Added 21 days ago
WM
Container Welder
Waste Management, Inc. (WM)
Hamilton, ON · STONEY CREEK, ON
- Full-time
We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in…
Added 21 days ago
Director, Engineering
Scotiabank
Toronto, ON
We are seeking an accomplished leader to own the current Canadian Banking customer systems and oversee the modernization of our mainframe-based platform to a modern, resiliency and scalable…
Added 21 days ago
Staff Technical Program Manager
Kaseya Careers
Vancouver, BC
We are seeking an experienced Staff Technical Program Manager to lead large-scale, cross-functional programs across Kaseya's Data and AI Platform organization.
Added 21 days ago
C(
Associate Director, Institutional Sales
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
Bring 3–5 years of experience in investment sales, mutual fund sales, investment banking, venture capital, private equity, corporate development, or institutional sales and trading.
Added 21 days ago
FG
Senior Mobile Developer
Flynn Group of Companies
Mississauga, ON
- $120,000 to $135,000 CAD / year
- Full-time
Imagine a career where your creativity and technical skills can fuel BIG innovations. Where your work will have an impact on the productivity of our users’ day-to-day lives. Be recognized…
Added 21 days ago
FG
QA Automation Tester
Flynn Group of Companies
Mississauga, ON
- $72,000 to $82,000 CAD / year
- Full-time
Imagine a career where your quality mindset and technical expertise help deliver high-quality software solutions that improve the day-to-day productivity of our users. Be recognized for…
Added 21 days ago
B
Software Developer, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · BMOPLACE
- Full-time
…participate in programs such as the Women in Technology Mentorship Program, BMO Social Squad student-led activities, BMO Academy corporate learning platform, and access to various Employee…
Added 21 days ago
NN
People & Culture Business Partner- Montreal (m/f/d)
Nordex North America
Montreal, QC
- Full-time
…Culture partner for employees across multiple business functions and provinces within Canada. This position acts as the primary trusted advisor to employees and leaders while ensuring…
Added 21 days ago
RO
ROMKids Studio Instructor (8-month contract)
Royal Ontario Museum
Toronto, ON
- Contract
This is an ideal opportunity for individuals with a passion for education, child development, and creative programming who thrive in interactive, fast-paced environments and are committed…
Added 21 days ago
N
Network Engineer
Nutrien
Calgary, AB
- Full-time
Lead the support and continuous improvement of global core network services, including backbone, data center, shared services, and Cisco Unified Communications Manager (CUCM) environments,…
Added 21 days ago
CO
Manager, Geographic Information Systems (GIS)
City of North Vancouver
North Vancouver, BC
- $128,520 to $151,200 CAD / year
- Full-time
The Office of the Chief Administrative Officer (CAO) is looking for a full time Manager of Geographic Information Systems (GIS) to provide strategic and operational leadership for the City…
Added 21 days ago
GD
DYNAMITE - Team Leader FT - Bayshore Shopping Centre
Groupe Dynamite
Ottawa, ON · Nepean, ON
- Full-time
Learning and development programs to grow and exploit full potential
Added 21 days ago
OH
Manager, Planning and Implementation
Ontario Health
Belleville, ON · Ottawa, ON · Peterborough, ON · Port Hope, ON · Whitby, ON
- Full-time
Added 21 days ago
Wealth Advisor, Employee Accounts
Connor, Clark & Lunn Private Capital Ltd.
Calgary, AB
Participate as a team member and engage in ongoing learning and development to improve skills and knowledge
Added 21 days ago
T
Manager, Customer Experience Trainee
TD
Calgary, AB
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 21 days ago
SC
Sales Associate
Staples Canada
Winnipeg, MB
- Full-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 21 days ago
YU
Accessibility and Learning Strategies Specialist
Yorkville University
New Westminster, BC
- Full-time
Reporting to the Manager, Academic Accommodations and Accessibility, we are hiring an Accessibility and Learning Strategies Specialist to join our student support team. As our new…
Added 21 days ago
Medical Lead, Simulation Laboratory
Health Sciences North
Sudbury, ON
Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing…
Added 21 days ago
Medical Lead, Simulation Laboratory
Health Sciences North
Sudbury, ON
Health Sciences North is an organization dedicated to being patient and family focused, digitally enabled, and socially accountable, while supporting and developing our people and advancing…
Added 21 days ago
Production Manager
Amrize
Saint-Constant, QC · St-Constant, Queb
Operations Management: Ensures supply to ensure raw materials and fuels are available and their costs optimized. Actively works in collaboration with Procurement and our Energy Manager to…
Added 21 days ago
AC
General Manager, Environmental Services (EVS) Healthcare (Edmonton)
Aramark Canada
AB · Edmonton, AB
- Full-time
Provide leadership, coaching and development to EVS managers, supervisors and frontline teams

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

Apply About employer

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience Trainee will mentor and lead a frontline team to deliver exceptional customer service while ensuring operational excellence and compliance. They are responsible for coaching staff, managing branch workflows, and resolving customer complaints to foster long-lasting client relationships.

Requirements

Candidates must possess an undergraduate degree or over 3 years of relevant work experience in business or operational functions. Strong leadership, communication, and organizational skills are required, along with proficiency in MS Office and banking concepts.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Coaching
Conflict resolution
Banking solutions
Time management
Organizational skills
Communication
Ms office

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Feedback
Compliance
Branch Administration
Mentoring
Financial Services
Ms Office
Process Management
Relationship Management
Staff Scheduling
Operational Excellence
Professional Development

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