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Added 7 mins ago
AC
Senior Manager Global Internal Audit and Internal Controls
Alimentation Couche-Tard
Laval, QC
- Internship
Support the development of reporting materials for executive management and the Audit Committee.
Added 7 mins ago
SF
Senior Manager, Marketing- (18 Month Secondment/Contract)- Simplii Financial
Simplii Financial
Toronto, ON
- Full-time
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
Added 7 mins ago
2I
Sr. Product Manager
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto based client is hiring a Sr. Product Manager for a 5-month contract opportunity.
Added 7 mins ago
AT
Customer Service Manager
APTYX Trenton
Trenton, ON
- Full-time
Role Description The Customer Service Manager is a full-time, on-site role based at APTYX Trenton in Trenton, ON. This role is responsible for leading the customer service team, overseeing…
Added 7 mins ago
L
Peer Education (P2P) Coordinator
LetsStopAIDS
Toronto, ON
- $50,000 CAD / year
- Full-time
…programme, Peer to Peer (P2P). This requires overseeing the development, delivery, and evaluation of our activities. Your project, time, and relationship management skills will be vital to…
Added 7 mins ago
OD
Manager, Governance, Risk & Audit
Ontario Dig Authority
Guelph, ON
- Full-time
The Manager, Governance, Risk & Audit is responsible for leading Ontario Dig Authority’s enterprise risk framework, and providing independent and objective advisory services designed to…
Added 7 mins ago
CM
Account Manager
Cynergy Mechanical
Uxbridge, ON
- Full-time
Role Description The Account Manager is a full-time, on-site role based in Etobicoke, ON, responsible for managing and growing client relationships in Cynergy Mechanical’s key sectors.…
Added 9 mins ago
HP
Territory Manager, Ontario Public Sector
Hewlett Packard Enterprise
Mississauga, ON
- Full-time
Territory Manager, Ontario Public SectorThis position is newly created and currently vacant. All interested candidates are encouraged to apply.This role has been designed as 'Hybrid' with a…
Added 9 mins ago
BB
Business Development Coordinator
Bloomstar Bouquet
ON
- $51,000 to $56,000 CAD / year
- Full-time
We are seeking a motivated and detail-oriented Business Development Coordinator to support customer engagement, program execution, and business growth initiatives across the organization.…
Added 9 mins ago
S
Transition Coordinator - Pediatrics RN IV
St.Amant
Winnipeg, MB
- $47.54 to $62.08 CAD / hour
- Full-time
The Transition Coordinator; Pediatrics RN IV (4) reports to the Manager, Infection Prevention and Control and Clinical Collaborative Practice (IPAC & CCP), and consistent with the Mission,…
Added 9 mins ago
Financial Consultant - Ottawa
Scotiabank
Ottawa, ON
…internal policies and procedures. Reporting to the Regional Manager, as a Financial Consultant, you will assist MD clients and their families in achieving their personal financial goals.…
Added 9 mins ago
QD
Sales Manager, Star Building Materials
Qualico Developments Canada Ltd.
Nisku, AB
- Full-time
Reporting to the Director, Branch Operations, as the Sales Manager, you analyze the marketplace to develop sales targets and tactics; and effectively coach and lead the Sales force in…
Added 9 mins ago
TT
Manager, Business Development WTC
The Toronto Region Board of Trade
Toronto, ON
- $75,000 to $110,000 CAD / year
- Full-time
Reporting to the VP, World Trade Centre – Toronto, the Manager, Business Development WTC builds and grows WTC-T's referral, corporate and international partnerships in support of all trade,…
Added 9 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
East Gwillimbury, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 9 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Vancouver, BC
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 9 mins ago
B
VIP & Player Experience Manager
Blazesoft
Concord, ON
- Full-time
Shape your brand's VIP program - working with the brand manager and other stakeholders to evolve its tiers, rewards and engagement as the brand grows.
Added 9 mins ago
S
Asset Protection Partner
Sephora
Dartmouth, NS
- $25 to $30 CAD / hour
Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.
Added 23 mins ago
B
Manager, Enterprise
BrainStation
Toronto, ON
- Full-time
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 24 mins ago
AG
Gestionnaire, Planification Média / Manager, Connections Planning
Adelphi Group
Montreal, QC
- Full-time
Added 24 mins ago
ZT
Senior Manager, Technical Software Program Manager
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
The Senior Manager, Technical Software Program Management (TPM) for EMC SW Solutions is a leadership role responsible for steering large-scale, complex software programs from initial…
Added 24 mins ago
E
Health, Safety & Environmental (HS&E) Manager
EllisDon
Edmonton, AB · AB · Alberta Projects
- Full-time
You as a Health, Safety, and Environment (HSE) Manager will:
Added 24 mins ago
S
Business Development Manager, Senior
SGS
Calgary, AB
- Full-time
The Senior Business Development Manager leads strategic growth initiatives and plays a key role in shaping long-term business development strategies aligned with corporate objectives. In…
Added 38 mins ago
S
Business Development Manager, Senior
SGS
Calgary, AB
- Full-time
The Senior Business Development Manager leads strategic growth initiatives and plays a key role in shaping long-term business development strategies aligned with corporate objectives. In…
Added 38 mins ago
MM
Manager, Export Trade
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
The Line Manager - Exports is responsible for the commercial performance, profitability, and strategic growth of assigned export trade(s) from Canada. This role owns the development and…
Added 38 mins ago
P
Product Manager
ProxyLink
Toronto, ON
- $100 to $105 CAD / hour
- Contract
ProxyLink is hiring an experienced Product Manager to lead the strategy, development, delivery, and continuous improvement of enterprise-scale digital products. The successful candidate…

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Oct 25, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience Trainee will mentor and lead a frontline team to deliver exceptional customer service while ensuring operational excellence and compliance. They are responsible for coaching staff, managing branch workflows, and resolving customer complaints to foster long-lasting client relationships.

Requirements

Candidates must possess an undergraduate degree or over 3 years of relevant work experience in business or operational functions. Strong leadership, communication, and organizational skills are required, along with proficiency in MS Office and banking concepts.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Coaching
Conflict resolution
Banking solutions
Time management
Organizational skills
Communication
Ms office

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Feedback
Compliance
Branch Administration
Mentoring
Financial Services
Ms Office
Process Management
Relationship Management
Staff Scheduling
Operational Excellence
Professional Development

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