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Added 11 mins ago
SS
Classroom Lead Instructor
Strong start
Waterloo, ON
- Up to $25 CAD / hour
- Contract
- Temporary
Follow a prescribed teaching system and model best practices as outlined in the program manual and as requested by the Program Manager or Senior Program personnel.
Added 25 mins ago
HO
Director, Talent Management and Engagement
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- $138,198 to $162,566 CAD / year
- Full-time
In this role, you will work closely with senior leaders, Members, employees, parliamentary partners, and subject-matter experts to strengthen organizational capability and shape the future…
Added 26 mins ago
E
iOS Engineer - SE3
eBay
Toronto, ON
- Full-time
eBay's Native Focused Category team builds mobile experiences across key areas of our marketplace, including Parts & Accessories, Vehicles, Fashion, Collectibles, and Electronics. Our team…
Added 41 mins ago
ZT
Senior Manager, Technical Software Program Manager
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
The Senior Manager, Technical Software Program Management (TPM) for EMC SW Solutions is a leadership role responsible for steering large-scale, complex software programs from initial…
Added 2 hours ago
A
Digital - Senior Analyst / Analyst, Email Marketing
Aritzia
Vancouver, BC
- Full-time
…traffic, revenue, and loyalty through our DTC channels. As the Senior Analyst / Analyst, Email Marketing, you will support in developing and executing email marketing strategies anchored in…
Added 2 hours ago
R
Principal Enterprise Architect
RBC
Toronto, ON
- Full-time
Minimum 3 years of experience in a Senior Enterprise Architect or comparable senior management role.
Added 3 hours ago
AI
Lead React Native Engineer
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a Senior/Lead React Native Engineer with 8+ years of mobile engineering and 5+ years of production React Native experience.Strong expertise in React Native 0.76+, New…
Added 3 hours ago
OH
IT Specialist
O'Dell HVAC Group
Waterloo, ON
- Full-time
We are seeking an IT Specialist to join our team. Reporting to the Senior Vice President, Operations and Performance, you will play a key role in supporting and maintaining the…
Added 3 hours ago
F
Junior Safety Advisor
Foremost
AB · Stettler, AB
- Full-time
Foremost is seeking a full-time Junior Safety Advisor located at our Stettler facility who reports into the HSE & HR Senior Manager. The Junior Safety Advisor supports the development,…
Added 3 hours ago
M(
Manager, Inside Sales - Enterprise
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use…
Added 3 hours ago
GS
Développeur C#.NET Front Office (Senior)
Groupe SII
Montreal, QC
- Full-time
…les domaines du développement d'applications, du web et du mobile, de la cybersécurité et du cloud computing. Nous fournissons également des services d'ingénierie, notamment pour les…
Added 4 hours ago
FG
Senior Mobile Developer
Flynn Group of Companies
Mississauga, ON
- Full-time
Flynn Group of Companies, North America’s leading building envelope contractor, is looking for a Senior Mobile Developer to work from our Mississauga location reporting to Manager, Custom…
Added 4 hours ago
Senior Customer Experience Associate - Central City Branch, Surrey, BC (22.50Hours/Week)
Scotiabank
Vancouver, BC
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 4 hours ago
CC
Gestionnaire de Comptes Solutions TI B2B / Account Executive B2B IT Solutions
Cellcom Communications - Cellcom.ca
Montreal, QC
- Full-time
Build relationships with senior decision-makers, including owners, executives, CIOs, CTOs, CFOs, IT Directors, and other key stakeholders, and generate new business meetings
Added 4 hours ago
FG
Senior Mobile Developer
Flynn Group of Companies
Mississauga, ON
- $120,000 to $135,000 CAD / year
- Full-time
Flynn Group of Companies, North America’s leading building envelope contractor, is looking for a Senior Mobile Developer to work from our Mississauga location reporting to Manager, Custom…
Added 4 hours ago
TC
Senior Information Technology Specialist
TallSky Consulting Group
Victoria, BC
- $85,000 to $95,000 CAD / year
- Full-time
Our client, Quester Tangent, is growing, and they and they are looking for a senior, hands-on IT Specialist to join their talented team in Victoria, BC. If you are an experienced IT…
Added 4 hours ago
T
Manager, Customer Experience Trainee
TD
Calgary, AB
- Full-time
· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal…
Added 5 hours ago
Intern - Software Engineer, Winter 2027
EQ Bank | Canada's Challenger Bank
Toronto, ON
Collaborate with senior developers to implement performant, scalable solutions for both web and mobile platforms.
Added 5 hours ago
K
Application Engineer - AMR
KUKA
Mississauga, ON
- Full-time
…Robotics' internal and external stakeholders in autonomous mobile robot (AMR) technology. Responsibilities include consulting, advising, designing, modifying, developing, and implementing…
Added 5 hours ago
EB
Intern - Software Engineer, Winter 2027
EQ Bank
Toronto, ON
- Volunteer
Collaborate with senior developers to implement performant, scalable solutions for both web and mobile platforms.
Added 5 hours ago
T
Manager, Customer Experience Trainee
TD
Calgary, AB
- Full-time
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership…
Added 5 hours ago
T
Journalist - Housing (Full-time)
Torstar
Toronto, ON
- Full-time
…passion for capitalizing on the fluid world of digital and mobile media. Torstar’s vision for success is driven by a deep customer-centric obsession, continued journalistic excellence,…
Added 5 hours ago
ME
Intermediate/Senior Electrical Designer
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Collingwood, ON · North Bay, ON · Southgate, ON · Sudbury, ON
- $76,500 to $120,000 CAD / year
- Full-time
MacLean Engineering is looking for talented and energetic Intermediate and Senior Electrical Engineering Designer to add to the existing skills of our Engineering team. This is a great…
Added 6 hours ago
SM
RQ11541 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior UX Designer with strong experience in user experience design, user research, interface design, wireframing, prototyping, usability testing, and designing web and…
Added 6 hours ago
SM
RQ11539 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior UX Designer with strong experience in UX/UI design, user research, interaction design, wireframing, prototyping, usability testing, and designing digital experiences…

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Oct 25, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 8, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience Trainee will mentor and lead a frontline team to deliver exceptional customer service while ensuring operational excellence and compliance. They are responsible for coaching staff, managing branch workflows, and resolving customer complaints to foster long-lasting client relationships.

Requirements

Candidates must possess an undergraduate degree or over 3 years of relevant work experience in business or operational functions. Strong leadership, communication, and organizational skills are required, along with proficiency in MS Office and banking concepts.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Coaching
Conflict resolution
Banking solutions
Time management
Organizational skills
Communication
Ms office

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Feedback
Compliance
Branch Administration
Mentoring
Financial Services
Ms Office
Process Management
Relationship Management
Staff Scheduling
Operational Excellence
Professional Development

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