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Added 13 mins ago
S
Senior Manager, Integrated Marketing (Masterbrand)
sephora.com
Toronto, ON
- Full-time
Ready for a career glow - up? As Senior Manager, Integrated Marketing, you’ll be driving brand preference, excitement, and client engagement through insight - driven strategies and…
Added 27 mins ago
PR
Sales Director
Pacific Rim Engineered Products (1987) Ltd.
Surrey, BC
- Full-time
Senior B2B sales experience in engineered products, manufacturing, industrial services or capital equipment.
Added 42 mins ago
UH
Data Science Analyst (Data Integration)
University Health Network
Toronto, ON
- Full-time
…(PHP, Python, PostgreSQL), developed and maintained by our senior database developer. As additional partner sites join the consortium, the work of integrating each site - mapping its…
Added 1 hour ago
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Senior Associate, Restructuring
Doane Grant Thornton LLP
Halifax, NS
- Full-time
As a Senior Associate, Restructuring your responsibilities will include:
Added 1 hour ago
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Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)
Agoda
Vancouver, BC
- Full-time
…and business lines. As our operations scale in complexity, Senior Regional Managers play a pivotal role in ensuring regional resiliency, standardization, and sustained performance across…
Added 1 hour ago
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- Full-time
Excellent written and verbal communication skills, including experience preparing status updates and presentations for senior stakeholders.
Added 1 hour ago
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Clinical Excellence Manager
Bayshore HealthCare
ON · Ontario, Canada
- Full-time
Works closely with the Senior Operations Manager, Specialty Rx Nursing Services to ensure all clinical practices meet best practice standards and are implemented with the nursing team as…
Added 1 hour ago
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2600002781 - Manager Medical Affairs
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
…Department Chiefs, Medical Directors, Program Directors, and senior leaders, the Manager translates organizational priorities into effective operational strategies, strengthens governance…
Added 1 hour ago
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Chief of Police
City of Saint John
Saint John, NB
- Full-time
…as the Chief Executive Officer of the Police Force and the senior law enforcement leader for the…
Added 1 hour ago
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Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
…Services. The incumbent will act in an advisory capacity to the senior police staff and Chief of Police in matters of research and analysis, policy, and risk management for the…
Added 1 hour ago
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Analyst/Senior Analyst, Customer Marketing (Bangkok Based, Relocation provided)
Agoda
Vancouver, BC
- Full-time
Added 1 hour ago
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Analyst/Senior Analyst, Customer Marketing (Bangkok Based, Relocation provided)
Agoda
Vancouver, BC
- Full-time
Added 1 hour ago
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Analyst/Senior Analyst, Customer Marketing (Bangkok Based, Relocation provided)
Agoda
Montreal, QC
- Full-time
Added 1 hour ago
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Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 1 hour ago
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Director, Integrated Business Optimization
Methanex Corporation
Vancouver, BC
- Full-time
…development, KPI review and recommendation development for senior…
Added 1 hour ago
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Senior National Digital Capability Manager // Gestionnaire principal(e) national(e), Capacités numériques
Procter & Gamble
Toronto, ON
- Full-time
…critical growth area for our business. We are looking for a Senior National Digital Capability Manager to join our Toronto, Ontario organization and help build the future of digital…
Added 1 hour ago
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Lead ERP Consultant – Finance (CPA)
Blue Sky Consulting
AB · Alberta, Canada
- Full-time
This is a senior, hands-on consulting role for someone who understands the financial aspects of ERP systems and can translate complex business and accounting requirements into practical,…
Added 1 hour ago
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Business Development Account Executive
Bluebits Technologies Inc.
Toronto, ON · North York, ON
- Full-time
Added 1 hour ago
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Security Guard - Casual
Allied Universal
Winnipeg, MB
- $19 CAD / hour
- Part-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…
Added 1 hour ago
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Senior Property Manager
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- $115,000 to $135,000 CAD / year
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Added 1 hour ago
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Security Guard - High Rise (Casual)
Allied Universal
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- $20 CAD / hour
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Added 1 hour ago
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Security Guard - Public Library Swing Shifts
Allied Universal
Hamilton, ON
- $20 CAD / hour
- Full-time
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Added 1 hour ago
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Security Guard - High Rise (Overnight)
Allied Universal
Vancouver, BC
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Security Guard - Part Time
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Added 2 hours ago
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Senior Manager - Responsible Procurement
lululemon
Vancouver, BC
- Full-time
Reporting to the Director, Procurement – Strategy & Analytics, the Senior Manager, Responsible Procurement plays a critical role in embedding lululemon’s values across our supplier…

Manager, Customer Experience Trainee

Red Deer, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Oct 23, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Oct 19, 2026

Original job description

Work Location:

Red Deer, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience Trainee and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

Collaborate with One TD partners to help all customers in a way that suit their needs best

Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

Administer complex daily branch administrative duties

Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience

Sound knowledge of processes management, business and operational functions including banking solutions and concepts

Proficiency in software tools including MS Office, and internet application

Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

A go-getter with strong organizational, planning and time management skills

A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience Trainee will mentor frontline staff to ensure operational excellence and deliver exceptional customer service. They are responsible for managing branch administrative duties, monitoring workflows, and providing ongoing performance feedback to the team.

Requirements

Candidates must possess an undergraduate degree or over 3 years of relevant work experience. Strong knowledge of banking operations, proficiency in MS Office, and excellent communication and leadership skills are required.

Skills

Customer experience
Leadership
Mentoring
Operational excellence
Performance management
Process management
Banking solutions
MS Office
Communication
Organizational skills
Planning
Time management
Influential skills
Problem resolution
Advice-giving

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development programs
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Management
Leadership
Operations
Performance Management
Mentoring
Financial Services
Branch Administration
Compliance
Process Management
MS Office
Customer Service
Training
Professional Development
Operational Excellence
Problem Resolution
Strategic Planning
Time Management
Influential Leadership

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