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Added 3 mins ago
W
Co-op Student, Actuarial (IT Focus)
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Richmond, BC
- Full-time
During your first week you will engage in a comprehensive onboarding program designed to equip you for success. You will be partnering and meeting with your manager to discuss your goals…
Added 3 mins ago
UO
Manager, Program Facilitation, Institutional Programs
University of Calgary
Calgary, AB
- Full-time
The Office of Research Services in VP Research is currently seeking a Full-time Limited Term Manager for approximately 12 months.
Added 18 mins ago
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Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a member of an interprofessional team, reporting to the Manager of Patient Flow, the RN Care Coordinator provides patient-centered care, supporting patients transitioning from hospital…
Added 18 mins ago
TH
Customer Service Coordinator- 6 Month Contract
The Home Depot
Vaughan, ON
- Full-time
Support process improvement initiatives by summarizing common themes identified via call, email and Supply Chain teams.
Added 18 mins ago
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Assistant Spa Manager
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Lake Louise, AB
- Full-time
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Added 32 mins ago
UO
Physiotherapist (Afternoon/Evening) - Faculty of Kinesiology
University of Calgary
Calgary, AB
- Part-time
The Sport Medicine Centre is seeking an afternoon and evening Physiotherapist. This position reports to the Clinical Manager, Sport Medicine Centre. This is a recurring part-time position,…
Added 32 mins ago
UO
Billing Analyst, Medical Clinic
University of Calgary
Calgary, AB
- Full-time
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Added 32 mins ago
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Premier directeur/Première directrice, Intelligence d’affaires et rapports | Senior Manager, Business Intelligence & Reporting
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
…match, tuition reimbursement, employee and family assistance program, and coffee…
Added 32 mins ago
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Assistant Manager
LensCrafters
Langley (District), BC · Langley, BC
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 32 mins ago
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Senior Business Program Analyst
TD
Toronto, ON
- Full-time
The Senior Business Program Analyst will support the implementation and growth of Wealth's iD8 capability through data analysis, reporting, and communications, and will collaborate closely…
Added 32 mins ago
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Customs and Trade Specialist I
Columbia Sportswear Company
London, ON
- Full-time
…London, Ontario. Reporting to the Canada Customs and Trade Program Manager, the Customs and Trade Specialist I applies basic knowledge to support the Customs and Trade team with all import…
Added 1 hour ago
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LPN | Permanent PT 0.4FTE | Nights 1845 to 0715
Sienna Senior Living
Airdrie, AB
- Part-time
Reports incidents / near misses, illness or problems with residents to the Director of Wellness/ General Manager
Added 1 hour ago
MN
Senior Account Manager
Mosaic North America
Toronto, ON
- Full-time
We're looking for a Senior Account Manager to join our B2B Experiential Marketing team, serving as a strategic client leader and trusted partner while driving the planning and execution of…
Added 1 hour ago
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Senior Account Manager
Mosaic North America
Vancouver, BC
- Full-time
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Added 1 hour ago
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Operations Engineer
Canadian Energy Insight Inc.
Calgary, AB
- Full-time
Spartan is a modern energy company offering a comprehensive benefits program including a Flex Spending Account; a competitive total compensation package including an Employee Stock Purchase…
Added 1 hour ago
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Demand Generation Manager
OpTalent | Canada | Recruitment
Guelph, ON
- Full-time
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Customs and Trade Specialist I
Columbia Sportswear Company
London, ON
- Full-time
…London, Ontario. Reporting to the Canada Customs and Trade Program Manager, the Customs and Trade Specialist I applies basic knowledge to support the Customs and Trade team with all import…
Added 1 hour ago
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Personal Banker Trainee
TD
Mississauga, ON
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Woodbridge, ON
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 1 hour ago
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Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 1 hour ago
T
Manager, Customer Experience Trainee
TD
Calgary, AB
- Full-time
…experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer…
Added 1 hour ago
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Lifestyle & Programs Manager
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- Full-time
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Added 1 hour ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…patients requiring medical care can be admitted to the medical program. The most common types of patients admitted to the unit are acute coronary syndromes (heart attacks, angina),…
Added 1 hour ago
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Support Worker
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Must be prepared to participate in upgrading/training at the discretion of Program Manager;
Added 1 hour ago
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Municipal Law Enforcement Officer I
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Reporting to the Manager of Municipal Law Enforcement, the position is responsible for promoting public safety, compliance, and community well-being through the fair and consistent…

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience Trainee will mentor and lead a frontline team to deliver exceptional customer service while ensuring operational excellence and compliance. They are responsible for coaching staff, resolving complex customer complaints, and managing daily branch administrative workflows.

Requirements

Candidates must possess an undergraduate degree or at least 3 years of relevant work experience in banking or process management. Strong leadership, organizational, and communication skills are required, along with proficiency in MS Office and a willingness to relocate within the assigned district.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Time management
Organizational skills
Communication
MS Office
Strategic planning
Relationship management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development programs
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Management
Financial Services
Branch Administration
Mentoring
Compliance
Process Management
MS Office
Relationship Management
Strategic Coaching
Operational Excellence
Time Management
Professional Development
Customer Service
Banking Solutions

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