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Added 3 mins ago
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Third Key Holder
Ardene
Hamilton, ON
- Full-time
In the absence of the Store Manager and the Assistant Manager, the Third Key Holder is responsible for overseeing all store operations including: opening and closing procedures, store…
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Engineer I
TD
Toronto, ON
- Full-time
Added 3 mins ago
VW
Academy Kit & Equipment Coordinator
Vancouver Whitecaps FC
Vancouver, BC
- $40,000 to $45,000 CAD / year
- Full-time
Reporting to the Manager of Equipment Operations, the successful candidate will ensure that players and coaching staff have the appropriate kit and equipment available for training…
Added 3 mins ago
SR
AI & Data Governance Program Manager
Swim Recruiting
Vancouver, BC
- $80 to $90 CAD / hour
- Contract
As a result of investment in AI our client is seeking a Program Manager for their AI and Data Governance program, owning the day-to-day operations and roadmap that help enterprise data and…
Added 3 mins ago
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Gestionnaire, stratégie et planification financière (FP&A) / Manager FP&A Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 3 mins ago
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Marketing Research Coordinator
FirstService Residential Canada
Mississauga, ON
- Full-time
Maintains prospect list, broken down by lead source, manager, or other identifiers.
Added 4 mins ago
PMO Coordinator (12-Month Contract)
Atlas Corp.
Vancouver, BC
…ideal for an individual seeking to advance toward a Project Manager career path. The position is a full-time on-site role based in our downtown Vancouver, BC…
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Regional Recruiter - Canada
Chipotle
Toronto, ON
- Full-time
Maintain consistent pipelines for priority requisitions and progress qualified candidates efficiently to hiring manager interviews.
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Director, Program Policy & Innovation
Government of Alberta
Alberta
Classification: Senior Manager Zone 2 (M42Z2)
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Manager, Finance & Business Operations
voestalpine
Richmond, BC
- $95,000 to $120,000 CAD / year
- Full-time
Experience with financial analysis, reporting or accounting; exposure to manufacturing, plant operations or cost accounting is an asset.
Added 18 mins ago
FH
Assistant Restaurant Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
The Assistant Restaurant Manager will ensure that employees provide phenomenal guest experiences resulting in lasting memories. They will lead, develop and coach a team of professional…
Added 18 mins ago
CU
Administrative Coordinator (TERM)
Carleton University
Ottawa, ON
- Other
…requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to…
Added 18 mins ago
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Customer Service Coordinator- 6 Month Contract
The Home Depot
Vaughan, ON
- Full-time
Identify patterns and trends relating to purchase order / delivery issues and raise these to the Supply Chain Operations team for further investigation.
Added 18 mins ago
PS
Summer 2027 Student Sales Agronomist Intern - Southern Ontario
PRIDE Seeds
Pain Court, ON
- Full-time
…empathy, transparency, and respect, ensuring agile and flexible operations. Here, you are the protagonist of your career, because we believe every individual plays an essential role in…
Added 18 mins ago
PS
Summer 2027 Student Sales Agronomist Intern - Alberta
PRIDE Seeds
Pain Court, ON
- Full-time
…empathy, transparency, and respect, ensuring agile and flexible operations. Here, you are the protagonist of your career, because we believe every individual plays an essential role in…
Added 18 mins ago
PS
Summer 2027 Student Sales Agronomist Intern - Manitoba
PRIDE Seeds
Pain Court, ON
- Full-time
…empathy, transparency, and respect, ensuring agile and flexible operations. Here, you are the protagonist of your career, because we believe every individual plays an essential role in…
Added 18 mins ago
CG
Retail Staff
Campari Group
Grimsby, ON · West Grimsby, "Ontario"
- Part-time
Mission: The Retail Staff supports all retail operations as directed, contributing to a safe, efficient, and customer focused environment.
Added 18 mins ago
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Logistics and Transport Coordinator
BRP
Valcourt, QC
- Full-time
…Transport Coordinator, reporting to the Technical Services Manager, to optimize and manage logistics processes and transportation in an innovation-driven environment. In this role, you will…
Added 32 mins ago
TB
Distribution Coordinator - Contract
The Beer Store
Bolton, ON
- Contract
We are currently searching for a Distribution Coordinator reporting to the Manager, Forecasting & Replenishment. This vacancy is a 14-month, full-time contract opportunity. This role is…
Added 32 mins ago
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Spécialiste des services financiers/Finance Manager
AutoCanada
Mirabel, QC
- Other
Un directeur des services financiers en concession supervise et gère les opérations financières et d'assurance de la concession. Il travaille en étroite collaboration avec les clients pour…
Added 32 mins ago
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Manager, Sales – Quebec City and Regions (Media Solution) (Telework/Hybrid)
Radio-Canada
Quebec, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 32 mins ago
AE
Supply Chain Analystics Specialist (Temporary Position)
Agnico Eagle Mines Limited
Rouyn-Noranda, QC
- Full-time
…gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects.…
Added 32 mins ago
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Customer Experience Manager
Indigo
Red Deer, AB
- $42,500 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 32 mins ago
AX
Underwriting Manager, Middle Market Package
AXA XL
Toronto, ON
- Full-time
As Underwriting Manager you will lead the Middle Market underwriting team focusing on property and casualty package for mid-sized businesses across Canada. Working with brokers and clients…
Added 32 mins ago
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Manager, Sales – Montreal (Media Solutions) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience Trainee will mentor and lead a frontline team to deliver exceptional customer service while ensuring operational excellence and compliance. They are responsible for coaching staff, resolving complex customer complaints, and managing daily branch administrative workflows.

Requirements

Candidates must possess an undergraduate degree or at least 3 years of relevant work experience in banking or process management. Strong leadership, organizational, and communication skills are required, along with proficiency in MS Office and a willingness to relocate within the assigned district.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Time management
Organizational skills
Communication
MS Office
Strategic planning
Relationship management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development programs
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Management
Financial Services
Branch Administration
Mentoring
Compliance
Process Management
MS Office
Relationship Management
Strategic Coaching
Operational Excellence
Time Management
Professional Development
Customer Service
Banking Solutions

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