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Third Key Holder
Ardene
Hamilton, ON
- Full-time
The temporary Third Key Holder assists with all visual, merchandising and marketing directives. The role collaborates with management to ensure efficient store and stockroom operations. In…
Added 14 mins ago
BL
Client Relations & Business Development Specialist
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
…Development (BD) Specialist to join the Client Relations & Marketing department in the Vancouver…
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UO
Communications & PR Specialist
University of Niagara Falls Canada
Niagara Falls, ON
- $65,000 to $75,000 CAD / year
- Full-time
The primary purpose of the Communications and PR Specialist position is to lead and manage communications and PR strategy for the University of Niagara Falls Canada. The Communications and…
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Performance Marketing Manager
ecobee
Toronto, ON
- Full-time
The Growth Marketing team is looking for a Performance Marketing Manager to own demand capture, converting demand into efficient, profitable revenue across our digital storefronts. This…
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NC
Inside Sales Specialist
NAPA Canada
Dryden, ON
- Full-time
…approved suppliers, and recommend solutions that balance quality, lead time, and total…
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Service Account Executive - Building Automation Systems
Convergint
Calgary, AB
- Full-time
Mine the existing portfolio of customers that do not currently have a maintenance agreement with Convergint, and lead or partner with the existing sales team to sell the value of…
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Marketing Events Specialist - SaaS B2B
YuJa
Toronto, ON · North York, ON
- $60,000 to $65,000 CAD / year
- Full-time
We are seeking an Brand Ambassador – Marketing Events to be YuJa's Ambassador in all webinar and conference initiatives. This role will drive engagement, lead generation, and brand presence…
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Marketing Research Coordinator
FirstService Residential Canada
Mississauga, ON
- Full-time
FirstService Residential is looking for an individual to play a role in driving data-driven decision-making within our marketing department. Working via online resources to generate sales…
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OT
Business Development Manager
Olympia Tile+Stone Inc.
Toronto, ON
- Full-time
…wholesale, and e-commerce channels. Working closely with Sales, Marketing, R&D, and Production, you will help shape product strategies, develop competitive pricing approaches, and support…
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Manager, Digital Marketing Delivery - 12-month contract - Tangerine
Scotiabank
ON · Toronto, ON
Lead the development of the overall digital marketing campaign go-to-market strategy, and act as a channel owner to build best in class campaigns, test & optimization strategy and…
Added 43 mins ago
FS
Camera A DOP & Camera B Operators for Original reality series | Pilot material | Paid project engagement
FUTURA SOUND
Toronto, ON
- Internship
…Inc. focuses on content creation, events, music production and marketing, artist development, publishing and digital distribution. We support emerging and established artists with creative…
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Manager, Sales – Quebec City and Regions (Media Solution) (Telework/Hybrid)
Radio-Canada
Quebec, QC
- Full-time
Lead twice-yearly planning sessions (territory alignment, validation of targets with sales reps).
Added 43 mins ago
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Customer Experience Manager
Indigo
Red Deer, AB
- $42,500 CAD / year
- Full-time
The Customer Experience Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
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Manager, Sales – Montreal (Media Solutions) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Lead twice-yearly planning sessions (territory alignment, validation of targets with sales reps).
Added 43 mins ago
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Founding Director of Marketing - Broad Republic
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Mississauga, ON
- Full-time
Lead the development and execution of Broad Republic’s marketing go-to-market plan, translating the brand strategy and business objectives into coordinated marketing priorities, channel…
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Product Education Copywriter
lululemon
Vancouver, BC
- Full-time
Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
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Pre-Owned Sales Manager - Guelph Hyundai
AutoCanada
Guelph, ON
- $100,000 to $140,000 CAD / year
- Other
…and team leadership. The successful candidate will implement marketing initiatives, ensure high conversion rates from leads to sales, and foster strong client relationships while…
Added 43 mins ago
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Senior Contaminated Sites Specialist
Tetra Tech
Calgary, AB
- $140,000 to $170,000 CAD / year
- Full-time
Lead and provide professional oversight for Environmental Site Assessments (ESAs) and remedial investigations in accordance with CSA Z768/Z769, provincial regulations, and CCME guidelines.
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Senior Product Education Copywriter
lululemon
Vancouver, BC
- Full-time
Bachelor’s degree or equivalent experience in a related field (e.g. English, creative writing, journalism, marketing, etc.) required
Added 43 mins ago
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Premier directeur/Première directrice, Intelligence d’affaires et rapports | Senior Manager, Business Intelligence & Reporting
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…travaillerez avec les dirigeants des services Ventes, Finances, Marketing, Chaîne d’approvisionnement et TI afin de transformer les données en informations pertinentes qui guident les…
Added 43 mins ago
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Beauty Advisor, Chantecaille
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The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
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Manager, Customer Experience II
TD
Yorkton, SK
- Full-time
· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Added 43 mins ago
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AVP, CTR Promo Strategy & Programs
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Toronto, ON
- Full-time
1. Lead CTR promotional strategy and deliver performance
Added 58 mins ago
Marketing Manager (Canada)
Atreides
Vancouver, BC
Position Overview: The Marketing Manager plans and runs the marketing programs that build awareness of Atreides and support our Sales/BD and Product teams. This is a hands-on role. You will…
Added 58 mins ago
MP
Realtor – Relocate to Dubai
McCone Properties
AB · Edmonton, AB
- Full-time
No. 1 lead generator on Property Finder - leads handed to you every day

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience Trainee will mentor and lead a frontline team to deliver exceptional customer service while ensuring operational excellence and compliance. They are responsible for coaching staff, resolving complex customer complaints, and managing daily branch administrative workflows.

Requirements

Candidates must possess an undergraduate degree or at least 3 years of relevant work experience in banking or process management. Strong leadership, organizational, and communication skills are required, along with proficiency in MS Office and a willingness to relocate within the assigned district.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Time management
Organizational skills
Communication
MS Office
Strategic planning
Relationship management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development programs
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Management
Financial Services
Branch Administration
Mentoring
Compliance
Process Management
MS Office
Relationship Management
Strategic Coaching
Operational Excellence
Time Management
Professional Development
Customer Service
Banking Solutions

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