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Added 3 mins ago
NC
Inside Sales Specialist
NAPA Canada
Dryden, ON
- Full-time
This is a regular full-time position and is located in Dryden.
Added 3 mins ago
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Team Leader
STRIVE Recruitment Inc.
Brantford, ON
- Temporary
As a Production Team Lead, you will oversee daily production-room operations at a Health Canada-licensed cannabis processing facility in Brantford, ON.
Added 3 mins ago
PE
Purchasing Manager
Peerless Electric
Cornwall, ON
- Full-time
…components, and supplies needed for our lighting manufacturing operations, ensuring competitive pricing, reliable suppliers, and timely…
Added 3 mins ago
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Service Account Executive - Building Automation Systems
Convergint
Calgary, AB
- Full-time
Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Executive - Building Automation Systems to join our amazing culture…
Added 4 mins ago
TT
Retail Full Time Merchandise Processing Coordinator-Winners/Homesense Georgetown
The TJX Companies, Inc.
Georgetown, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 4 mins ago
AU
Customer Service Coordinator
Alsco Uniforms
Surrey, BC · Vancouver, BC
- Full-time
This position is full-time, non-exempt, and reports to the Service Manager. Wage $20.26/hour
Added 4 mins ago
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Director of Care - Full Time - Halton Hills
Extendicare
Georgetown, ON · Halton Hills, ON · LTC - Halton Hills (Lindsay Crt.)
- Full-time
…responsible for overseeing all aspects of clinical and care operations within a long-term care home. This role ensures the delivery of exceptional resident-centered care in alignment with…
Added 4 mins ago
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Manager, Product Strategy & Operations
eBay
Toronto, ON
- Full-time
At eBay, we offer an outstanding chance to lead and innovate within our Services & Experience portfolio, spanning ads, shipping, payments, monetization, compliance, and risk. As the…
Added 4 mins ago
Director, Program Policy & Innovation
Government of Alberta
Alberta
Lead unit operations, workforce planning, financial oversight, priority setting, staff development, issues management and coordination oversight, and continuous improvement while managing…
Added 4 mins ago
Director of Engineering - Dome Productions
Bell
Toronto, ON
…establish the long-term technology vision for the organization, lead the transition to next-generation IP, cloud, and hybrid production environments, and develop high-performing engineering…
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Full Time Store Manager (Optical): Victoria, BC
Specsavers
Victoria, BC
- Full-time
…customers see and feel their best. You’ll run the daily retail operations of Specsavers’ store. As the leading supervisor, you’ll partner closely with the store’s retail and clinical team…
Added 18 mins ago
FH
Assistant Restaurant Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Subsidized staff accommodation provided on-site for full time status employees
Added 18 mins ago
MC
Program Chief Engineer – Spacecraft Satellite Systems (35863)
Myticas Consulting
Canada
- Full-time
Lead across Systems, Flight & Ground Software, Electrical/Avionics, Mechanical, RF, GNC, Payload, AIT, Manufacturing and Operations.
Added 18 mins ago
UO
Director, Research Infrastructure
University of Saskatchewan
Saskatoon, SK
- Full-time
…infrastructure investments, financial sustainability, facility operations, and long-term development initiatives. The director advances research capacity through effective stewardship of…
Added 18 mins ago
CG
Retail Staff
Campari Group
Grimsby, ON · West Grimsby, "Ontario"
- Part-time
Mission: The Retail Staff supports all retail operations as directed, contributing to a safe, efficient, and customer focused environment.
Added 18 mins ago
NM
Supervisor, Mobile Maintenance
Newmont Mining Corporation
Dease Lake 9, BC
- $114,000 to $152,000 CAD / year
- Full-time
Lead safe, reliable, and efficient mobile maintenance operations for open pit production equipment. You will drive equipment availability, minimize downtime, and ensure work is executed to…
Added 18 mins ago
CC
Retail Shift Leader
Canna Cabana
AB · Parsons, Edmonton, AB
- Part-time
High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis…
Added 19 mins ago
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Assistant Spa Manager
AccorHotel
Lake Louise, AB
- Full-time
Lead daily spa operations, ensuring all service and quality standards are upheld
Added 32 mins ago
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Resource Specialist, Environmental Assessment
SaskPower
SK · Saskatchewan, Canada
- Full-time
…investigations into issues that have potential impact on SaskPower’s operations and the Province of…
Added 32 mins ago
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Manager, Sales – Quebec City and Regions (Media Solution) (Telework/Hybrid)
Radio-Canada
Quebec, QC
- Full-time
…advertising revenues. You will oversee the team’s day-to-day operations, providing inspiring guidance and mentorship. Acting as primary liaison between the sales team, management, support…
Added 32 mins ago
LC
Pharmacist, Hourly Part Time Evening
Loblaw Companies Limited
Uxbridge, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 32 mins ago
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Manager, Sales – Montreal (Media Solutions) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
…advertising revenues. You will oversee the team’s day-to-day operations, providing inspiring guidance and mentorship. Acting as primary liaison between the sales team, management, support…
Added 32 mins ago
FL
Freight and Logistics Business Development Representative / Account Executive
Falco Logistics
Toronto, ON
- Full-time
Understand how operations, carriers, and sales work together to execute freight
Added 32 mins ago
EK
Manager, New Store Design
Earls Kitchen + Bar
Vancouver, BC
- $95,000 CAD / year
- Full-time
Lead, mentor, and support a team of designers, fostering a high-performing and collaborative culture grounded in accountability, growth, and creative excellence.
Added 32 mins ago
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Front End Department Manager Full Time Day
No Frills
Vancouver, BC
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience Trainee will mentor and lead a frontline team to deliver exceptional customer service while ensuring operational excellence and compliance. They are responsible for coaching staff, resolving complex customer complaints, and managing daily branch administrative workflows.

Requirements

Candidates must possess an undergraduate degree or at least 3 years of relevant work experience in banking or process management. Strong leadership, organizational, and communication skills are required, along with proficiency in MS Office and a willingness to relocate within the assigned district.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Time management
Organizational skills
Communication
MS Office
Strategic planning
Relationship management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development programs
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Management
Financial Services
Branch Administration
Mentoring
Compliance
Process Management
MS Office
Relationship Management
Strategic Coaching
Operational Excellence
Time Management
Professional Development
Customer Service
Banking Solutions

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