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Added 8 mins ago
T
Manager, Digital Marketing Delivery - 12-month contract - Tangerine
Tangerine
Toronto, ON
- Contract
…campaigns. Partnering with Acquisition, Primacy, and Deposits Product Owners, as well as Marketing Planners, to drive alignment and execution across the full owned digital marketing funnel.…
Added 8 mins ago
AI
Senior Java- Low Latency Developer
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Mississauga, ON
- Full-time
Collaborate with architects, business analysts, product owners, and stakeholders to define technical requirements.
Added 8 mins ago
NF
Director, Corporate Underwriting, Specialty Risk, Programs & Travel
Northbridge Financial
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC
- Full-time
- Other
Experience developing business cases, conducting market research, and contributing to new product development initiatives
Added 8 mins ago
RB
Senior Director, Data Architecture & Engineering
Royal Bank of Canada
Toronto, ON
- Full-time
Discovery and machine readability: Define what counts as a data product and the minimum metadata each must carry: meaning, owner, lineage, quality and entitlements. Build the semantic layer…
Added 8 mins ago
IB
Customer Experience Manager
Indigo Books & Music
Red Deer, AB
- From $42,500 CAD / year
- Full-time
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Added 23 mins ago
CC
Bilingual Commercial Sales Consultant- Hybrid
Canon Canada
Montreal, QC
- $83,127 to $88,721 CAD / year
- Full-time
Ready to own the sales cycle from prospecting to product demo?
Added 23 mins ago
KB
Appliance Sales Specialist (Bilingual - FR/EN)
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Bathurst, NB
- Full-time
Ability to assist with merchandising and store product set-up.
Added 23 mins ago
C
Specialist Product Management-CA
CN
Quebec, QC
- Full-time
The incumbent translates strategic business requirements into formal, value-driven product roadmaps, working in close collaboration with Business and Technology stakeholders to…
Added 23 mins ago
AS
Commercial & Residential Sales Representative (Construction / Design Industry)
Artivo Shades
Toronto, ON
- Full-time
…play a key role in growing sales through consultative selling, product knowledge, and solution-based…
Added 23 mins ago
B
Graphic Designer
BGBx
Canada
- Full-time
…engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for…
Added 23 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
ON · Ontario, Canada
- Full-time
…capabilities. Working closely with Marketing business partners, Product Owners, vendors, and delivery teams, this role designs end-to-end solutions across platforms such as CRM, marketing…
Added 23 mins ago
A
Technical Program Manager
AMISEQ
Toronto, ON
- Contract
Deep knowledge of product lifecycle management.
Added 23 mins ago
FH
Assistant Spa Manager
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Lake Louise, AB
- Full-time
Maintain and replenish retail product displays, testers, and signage
Added 23 mins ago
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Senior Manager, Solution Architect 1
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…capabilities. Working closely with Marketing business partners, Product Owners, vendors, and delivery teams, this role designs end-to-end solutions across platforms such as CRM, marketing…
Added 23 mins ago
C
Senior Advisor, Product Line Management, Maintenance & Managed Services
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Canada
- Full-time
Translate customer, regional, delivery, product and market signals into prioritized portfolio requirements and investment recommendations.
Added 23 mins ago
P
Software Engineering Manager Risk Management Platform
PCMI
Canada
- Full-time
…contract administration. Our platform automates the entire product lifecycle for customers worldwide - and we're just getting started. With teams across North America (US & Canada), Europe…
Added 23 mins ago
C
Temporary Sales Associate
Coach
Niagara Falls, ON
- Part-time
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Added 23 mins ago
C
Temporary Sales Associate
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Niagara Falls, ON
- Part-time
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Added 23 mins ago
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Trade Compliance Analyst
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- Full-time
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Added 23 mins ago
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HVAC Applications Representative – P.Eng Support Available
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- Full-time
…distributors. With one of the industry's most comprehensive product offerings and a reputation built on quality, innovation, and customer service, our client continues to experience strong…
Added 23 mins ago
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Client Relationship Management - Lead Specialist
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Montreal, QC
- Full-time
…understanding of market needs and expectations, trends and internal product and service…
Added 23 mins ago
FA
Vice President, Quality Control
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Montreal, QC
- Full-time
…Organization (AMO). This leader owns the airworthiness of every product released by the AMO and is accountable to the Head of FTAI Canada (Accountable Executive) for ensuring that all…
Added 23 mins ago
V
Sorter
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- Full-time
Promotes a quality-first work ethic and attitude to provide a product that is processed to the highest standard achievable.
Added 23 mins ago
MS
Delivery Experience Supervisor
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- Full-time
JOB SUMMARY: The Delivery Experience Supervisor will track and audit the driving, product handling, customer service skills of all delivery teams while tracking performance data and…
Added 23 mins ago
E
Cloud Native Solution Architect
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Toronto, ON
- Full-time
Collaborate with Ericsson offshore and Product R&D teams to resolve defects and issues encountered during delivery

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience Trainee will mentor and lead a frontline team to deliver exceptional customer service while ensuring operational excellence and compliance. They are responsible for coaching staff, resolving complex customer complaints, and managing daily branch administrative workflows.

Requirements

Candidates must possess an undergraduate degree or at least 3 years of relevant work experience in banking or process management. Strong leadership, organizational, and communication skills are required, along with proficiency in MS Office and a willingness to relocate within the assigned district.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Time management
Organizational skills
Communication
MS Office
Strategic planning
Relationship management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development programs
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Management
Financial Services
Branch Administration
Mentoring
Compliance
Process Management
MS Office
Relationship Management
Strategic Coaching
Operational Excellence
Time Management
Professional Development
Customer Service
Banking Solutions

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