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Added 13 mins ago
T
Manager, Digital Marketing Delivery - 12-month contract - Tangerine
Tangerine
Toronto, ON
- Contract
The Digital Marketing Delivery Manager will report directly to the Senior Manager, Digital Marketing Delivery.
Added 13 mins ago
ML
Project Controls Manager
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
The Manager, Project Controls plays a key role in supporting the Corporate Engineering & Reliability team in the successful delivery of major capital projects across the Maple Leaf Foods…
Added 13 mins ago
AT
Senior Administrator
Arrow Transportation Systems Inc.
Fort St. James, BC
- Full-time
Reporting to and working closely with the Division Manager, the Senior Administrator’s principal role is to update, create, review, audit, analyze and optimize all financial processes,…
Added 13 mins ago
AT
Recruitment and HR Coordinator
Arrow Transportation Systems Inc.
Kamloops, BC
- Full-time
The following general HR support duties are performed at the direction of the senior HR team member.
Added 13 mins ago
DS
Senior Marine Conservation Specialist / Spécialiste principal·e de la conservation marine
David Suzuki Foundation
Vancouver, BC
- Full-time
Added 28 mins ago
IB
business development manager
InsureLine Brokers (Platinum)
Calgary, AB
- Full-time
Added 28 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
ON · Ontario, Canada
- Full-time
Added 28 mins ago
EI
Senior Municipal Engineer
Egis in Canada
Calgary, AB
- $130,000 to $170,000 CAD / year
- Full-time
Senior Municipal Engineer responsible for leading roadway and municipal infrastructure design initiatives within Canada. The role sits within a municipal engineering team supporting…
Added 28 mins ago
ST
Senior Processing Consultant
Skilled Trades Ontario / Métiers spécialisés Ontario
ON · Ontario, Canada
- Full-time
The Senior Processing Consultant reports to the Regional Manager, Apprenticeship Services within the Regional Operations team. This position ensures information is handled confidentially,…
Added 28 mins ago
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Property Manager
BGIS
MB · Manitoba, Canada
- Full-time
The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects…
Added 28 mins ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Added 28 mins ago
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Senior Manager, Physical Security
BGIS
Markham, ON
- Full-time
The Senior Manager, Physical Security will be a key member of the BGIS Corporate Security and Business Continuity Management team, and will lead North American physical security…
Added 28 mins ago
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Senior Project Coordinator - Buildings
Graham
Vancouver, BC
- Full-time
Graham is actively recruiting for a Senior Project Coordinator to join our Buildings Division. Reporting to the Senior Operations Manager, this role plays a key part in the successful…
Added 28 mins ago
T
Senior Project Manager (Experiential Production)
THE·TEAM
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Serve as the central senior day-to-day contact for internal teams and external vendors, with overall responsibility for successful project delivery.
Added 28 mins ago
AC
Product Owner, Solutions des marchés des capitaux
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
Expérience pertinente comme Product Owner, analyste d’affaires senior ou professionnel(le) en livraison de solutions technologiques.
Added 28 mins ago
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Project Coordinator - Infrastructure
Graham
North Vancouver, BC
- Full-time
Graham is actively recruiting for a Project Coordinator to support our Infrastructure Division. Reporting to the Senior Project Manager, the Project Coordinator plays a key role in the…
Added 28 mins ago
J
Senior Project Manager
Jacobs
Toronto, ON
- $230,000 to $280,000 USD / year
- Full-time
Jacobs is seeking an experienced Senior Project Manager (SPM) to support the delivery of a major airport expansion program in Toronto, Canada. This role will lead the planning, design,…
Added 28 mins ago
M
Client Relationship Management - Lead Specialist
Marsh
Montreal, QC
- Full-time
Minimum 3-5 years’ experience as senior account manager in commercial insurance
Added 28 mins ago
FA
Vice President, Quality Control
FTAI Aviation
Montreal, QC
- Full-time
Added 28 mins ago
FB
Quality Control Manager
Forbes Bros. Group of Companies
St. Albert, AB
- Full-time
The Quality Control Manager is responsible for implementing and overseeing quality programs across assigned transmission powerline, utility, and civil construction projects. Working closely…
Added 28 mins ago
FB
Quality Control Manager
Forbes Bros. Group of Companies
Leduc, AB
- Full-time
The Quality Control Manager is responsible for implementing and overseeing quality programs across assigned transmission powerline, utility, and civil construction projects. Working closely…
Added 28 mins ago
FB
Quality Control Manager
Forbes Bros. Group of Companies
Stony Plain, AB
- Full-time
The Quality Control Manager is responsible for implementing and overseeing quality programs across assigned transmission powerline, utility, and civil construction projects. Working closely…
Added 28 mins ago
CM
Search Lead
Critical Mass
Toronto, ON
- Full-time
Deliver polished, insight-led reports, strategic points of view, and presentations for senior internal and client stakeholders, translating complex data and technical topics into actionable…
Added 28 mins ago
FB
Quality Control Manager
Forbes Bros. Group of Companies
Sherwood Park, AB
- Full-time
The Quality Control Manager is responsible for implementing and overseeing quality programs across assigned transmission powerline, utility, and civil construction projects. Working closely…
Added 28 mins ago
FB
Quality Control Manager
Forbes Bros. Group of Companies
AB · Edmonton, AB
- Full-time
The Quality Control Manager is responsible for implementing and overseeing quality programs across assigned transmission powerline, utility, and civil construction projects. Working closely…

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Applications open in a new tab.

Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience Trainee will mentor and lead a frontline team to deliver exceptional customer service while ensuring operational excellence and compliance. They are responsible for coaching staff, resolving complex customer complaints, and managing daily branch administrative workflows.

Requirements

Candidates must possess an undergraduate degree or at least 3 years of relevant work experience in banking or process management. Strong leadership, organizational, and communication skills are required, along with proficiency in MS Office and a willingness to relocate within the assigned district.

Skills

Customer experience
Team leadership
Process management
Operational excellence
Performance management
Banking solutions
Conflict resolution
Coaching
Time management
Organizational skills
Communication
MS Office
Strategic planning
Relationship management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development programs
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Management
Financial Services
Branch Administration
Mentoring
Compliance
Process Management
MS Office
Relationship Management
Strategic Coaching
Operational Excellence
Time Management
Professional Development
Customer Service
Banking Solutions

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