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Added 2 days ago
JE
Launch Manager
Johnson Electric
Ancaster, ON · Canada - PM Ancaster (General)
- Full-time
As our next Launch Manager, you’ll lead the planning, development, and execution of new product launches from concept through production start-up. Your expertise in automotive project…
Added 2 days ago
F
Senior Mobile Engineer (React Native)
Fig
Toronto, ON
- Full-time
Fig is expanding beyond lending and building a new generation of digital banking products. We're hiring a Senior Mobile Engineer, reporting to the Engineering Manager of our digital banking…
Added 2 days ago
F
Senior Backend Engineer (TypeScript)
Fig
Toronto, ON
- Full-time
Fig is expanding beyond lending and building a new generation of digital banking products. We're hiring a Senior Backend Engineer, reporting to the Engineering Manager of our digital…
Added 2 days ago
FB
Assistant Bakery Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 2 days ago
LD
Beauty Advisor
London Drugs Limited
New Westminster, BC
- Other
access to extensive product training and development opportunities
Added 2 days ago
Software Development Manager, Intelligent Cloud Hosting (ICON)
Amazon
Vancouver, BC
As a Software Development Manager in the ICON team, you will be working on the development of next generation managed hosting platform technologies. You will lead the design,…
Added 2 days ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Charlottetown, PE
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
Added 2 days ago
DD
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Kelowna, BC
- Internship
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 2 days ago
DD
DSW: Supervisor Full-time
DSW Designer Shoe Warehouse
Vancouver, BC · Greater Vancouver, BC
- Full-time
As a (Full-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 2 days ago
T
Market Risk Associate Rotational Program
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. Receive regular career, development and performance conversations with your manager, as well as access to an online learning platform and a variety of…
Added 2 days ago
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Account Manager, Supply Cloud
LBMX
London, ON
- Full-time
The Account Manager – Supply Cloud owns revenue growth across LBMX’s Supply Cloud network of distributors and suppliers. This role is accountable for expansion within the installed base:…
Added 2 days ago
Senior Manager, Credit Card Projects - Finance (12-mo Contract)
Scotiabank
ON · Toronto, ON
Leads and oversees the Finance workstream supporting the Velocity program, Tangerine’s migration of its core banking platform to a new cloud-based system and Credit Card launch, ensuring…
Added 2 days ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Stellarton, NS
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 2 days ago
TS
Vendor Business Manager / Naire d'Affaires - Fournisseurs
TD SYNNEX North America
Mississauga, ON
- Full-time
Bachelor's Degree preferred or equivalent years of marketing/product experience; High School Graduate required
Added 2 days ago
Senior Manager, Special Operations (The Pets Table)
HelloFresh
Toronto, ON
We’re a new brand within the HelloFresh Group which launched in 2023 in the US. We’re incubated within the HelloFresh Group meaning we have the space to operate as a start up whilst also…
Added 2 days ago
OR
Wireless Sales Associate - 3123 Barrie South
OSL Retail Services Inc
Barrie, ON
- Other
…those around us, and we’re always pushing each other to reach new heights. If you're interested in joining an award-winning team, and one of Canada's Top 50 Best Managed Companies, this is…
Added 2 days ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Added 2 days ago
SE
Outside Services Sales Representative (OSSR)
Schneider Electric
Ottawa, ON · ON · UNAVAILABLE, Ontario
- Full-time
…complete solutions, also will support customers through their product and services lifecycles while exceeding our customers’…
Added 2 days ago
PA
Portfolio Manager
Purpose Advisor Solutions
Canada
- Full-time
…next decade of that relationship. We're hiring the Portfolio Manager who owns that decision - and owns turning it into new…
Added 2 days ago
LV
ACTING MANAGER-EN
La Vie En Rose
Regina, SK
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 2 days ago
B
Territory Manager - Peripheral Intervention (GTA)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
Reporting to the National Sales Manager, the Territory Manager, Peripheral Intervention, GTA, Ottawa & Northern Ontario, will be a driving force behind the continued growth and success of…
Added 2 days ago
T
AVP, Financial Crimes Risk Management, Data Management, Canada
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 days ago
T
Manager, Customer Experience Trainee
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 days ago
T
Personal Banking Associate Trainee - Ste-Foy, Quatre Bourgeois, Québec
TD
Ste.-Foy, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 days ago
Product Manager, Acquisitions
SpotHero
Toronto, ON
The Product Manager, Acquisition owns and executes on opportunities to bring new drivers to SpotHero. You'll own the acquisition roadmap, partner with product leadership on strategy, and…

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Nov 6, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience Trainee and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience Trainee will mentor frontline staff to ensure operational excellence and deliver exceptional customer service. They are responsible for managing branch workflows, performance feedback, and ensuring compliance with all banking policies and procedures.

Requirements

Candidates must possess an undergraduate degree or at least 3 years of relevant work experience in business or operational functions. Strong leadership, communication, and organizational skills are required to manage teams and resolve complex customer issues in a fast-paced environment.

Skills

Customer experience
Leadership
Process management
Operational excellence
Performance management
Coaching
Banking solutions
Communication
Organizational skills
Time management
Problem resolution
Strategic planning
Team mentorship
Regulatory compliance
MS Office

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Service
Management
Operations
Leadership
Performance Management
Compliance
Mentorship
Financial Services
Branch Operations
Process Management
MS Office
Strategic Coaching
Operational Excellence
Customer Relations
Team Leadership
Workflow Management
Regulatory Guidelines
Business Development
Professional Development

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