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Added 9 mins ago
PH
Senior Project Manager - Permanent - 4271
Parker Huggett - A Division of LRO Staffing
AB · Edmonton, AB
- Full-time
…Commercial, Institutional) work is looking for a Senior Project Manager to take the wheel on some of their larger Edmonton-area…
Added 39 mins ago
Sales Coordinator
Northland Properties
Calgary, AB
Track outstanding proposals, contracts, and client requests, bringing opportunities or concerns to the Sales Manager’s attention.
Added 39 mins ago
DT
Office Administrator/ Executive Assistant
Direct Travel
Toronto, ON
- Full-time
…events to life. Core responsibilities include administering client agreements, supporting bids and RFI responses, and coordinating business development activity, as well as managing office…
Added 39 mins ago
PA
Portfolio Manager
Purpose Advisor Solutions
Canada
- Full-time
Harness Investment Management Inc. (Harness) is registered across Canada as a Portfolio Manager and Exempt Market Dealer, providing discretionary investment management services to…
Added 54 mins ago
DB
Manager, Research & Analytics
Destination British Columbia
Vancouver, BC
- Full-time
Reporting to the Director, Research & Insights, the Manager, Research & Analytics translates strategic direction into coordinated work plans and leads the delivery and continuous…
Added 54 mins ago
BM
Supervisor
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Reporting to the Division Manager, the Supervisor is responsible for the direction of personnel and equipment to meet the requirements of our client/customers. The individual in this…
Added 54 mins ago
T
Manager, Customer Experience Trainee
TD
Calgary, AB
- Full-time
…experience? If so, then apply with us today for the position of Manager Customer Experience Trainee and offer your expertise in creating meaningful and memorable customer…
Added 1 hour ago
D
Account Manager, Very Small Business Sector
Desjardins
Ottawa, ON · Sudbury, ON · Toronto, ON
- Full-time
Added 1 hour ago
OV
Restaurant Supervisor | Part-Time | Tribute Communities Centre
Oak View Group
Oshawa, ON
- $20 to $22 CAD / hour
- Part-time
…serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural…
Added 1 hour ago
GH
Property Manager
Global Hospitality, Inc.
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Our client is an established, fully integrated Toronto-based property management firm. Its work spans asset management, residential property operations and rental programs, and it is known…
Added 1 hour ago
BT
Senior Tax Manager
Baker Tilly Canada
North Bay, ON
- Full-time
We are looking for a Senior Tax Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 1 hour ago
PP
Property Administrator
Precise Properties Inc
Hamilton, ON
- $39,000 to $45,000 CAD / year
- Full-time
Resource person for the management team, other staff, committees, and client/visitors.
Added 1 hour ago
TU
Compensation Associate
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Reports to the Manager, Compensation. Works closely with Compensation Consultants, Senior Compensation Associates, and Associates; Human Resources Advisors, Manager, Associates and…
Added 1 hour ago
EE
Business Development Manager, Environmental Services
Environex Eurofins Inc.
Vancouver, BC
- Full-time
We are looking for a Business Development Manager to help grow our Environmental Services business across British Columbia, with a primary focus on the Lower Mainland and Greater Vancouver,…
Added 1 hour ago
Business Development Manager (Bilingual)
Purpose Unlimited
Montreal, QC
Added 1 hour ago
WM
Billing Analyst
Wyse Meter Solutions Inc.
Vaughan, ON
- $50,000 to $52,000 CAD / year
- Full-time
Investigate and resolve billing related disputes and inquiries such as OEB Inquiries, Tenant and Client escalations
Added 1 hour ago
Courtier en assurance / Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Montreal, QC
…aiderez à mieux les comprendre, vous prendrez en charge les relations avec la clientèle et contribuerez à accroître notre présence et notre visibilité au sein de la collectivité…
Added 1 hour ago
CO
Associate Director, Patron Services
Canadian Opera Company
Toronto, ON
- Contract
We are now accepting applications for the fixed-term, full-time position of Associate Director, Patron Services, reporting to the General Manager.
Added 1 hour ago
UO
Compensation Associate
University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Reports to the Manager, Compensation. Works closely with Compensation Consultants, Senior Compensation Associates, and Associates; Human Resources Advisors, Manager, Associates and…
Added 1 hour ago
C
Senior Branch Administrator (12 month contract) Wood Gundy
CIBC
Toronto, ON
- Full-time
…participating in interviewing and selecting candidates. Support Branch Manager in cultivating a performance-oriented culture and develop strong employee relations with support staff by…
Added 2 hours ago
PI
Business Development Manager (Bilingual)
Purpose Investments
Montreal, QC
- Full-time
…financiers qui met l’accent sur l’innovation centrée sur le client, grâce à des solutions basées sur la technologie. Dirigée par l’entrepreneur Som Seif, l’entreprise développe une…
Added 2 hours ago
TR
Property Manager (Commercial)
Taylor Ryan Executive Search Partners
Toronto, ON · Etobicoke, ON
- $100,000 to $120,000 CAD / year
- Full-time
Our client is an established, privately traded owner-operator of commercial real estate that has been in business since the 1950's. They are hiring an experienced Commercial Property…
Added 2 hours ago
M
Senior Manager, Assurance and Accounting
MNP
Kenora, ON
- Full-time
Make an impact with our Assurance & Accounting team as a Senior Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 2 hours ago
GI
Human Resources Manager
GDI Integrated Facility Services
Mississauga, ON
- Full-time
The Human Resources Manager acts as a strategic business partner who will provide consulting services, representation, support and advice for complex labour and employment related matters.…
Added 2 hours ago
CN
Account Manager
Canadian North
Calgary, AB
- Full-time
The Account Manager is responsible for managing the day to day operations, exceeding client expectations set out in the contract, providing high quality service and maintaining a strong…

Manager, Customer Experience Trainee

Calgary, AB, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Nov 29, 2026
Experience: · Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Nov 6, 2026

Original job description

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience Trainee and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.

· Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed

· Collaborate with One TD partners to help all customers in a way that suit their needs best

· Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required

· Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience

· Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues

· Administer complex daily branch administrative duties

· Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines

· Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed

· Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

· Undergraduate degree and/or over 3 years of relevant work experience

· Sound knowledge of processes management, business and operational functions including banking solutions and concepts

· Proficiency in software tools including MS Office, and internet application

· Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

· A go-getter with strong organizational, planning and time management skills

· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Customer Experience Trainee will mentor frontline staff to ensure operational excellence and deliver exceptional customer service. They are responsible for managing branch workflows, performance feedback, and ensuring compliance with all banking policies and procedures.

Requirements

Candidates must possess an undergraduate degree or at least 3 years of relevant work experience in business or operational functions. Strong leadership, communication, and organizational skills are required to manage teams and resolve complex customer issues in a fast-paced environment.

Skills

Customer experience
Leadership
Process management
Operational excellence
Performance management
Coaching
Banking solutions
Communication
Organizational skills
Time management
Problem resolution
Strategic planning
Team mentorship
Regulatory compliance
MS Office

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Service
Management
Operations
Leadership
Performance Management
Compliance
Mentorship
Financial Services
Branch Operations
Process Management
MS Office
Strategic Coaching
Operational Excellence
Customer Relations
Team Leadership
Workflow Management
Regulatory Guidelines
Business Development
Professional Development

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