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Added 6 mins ago
Analyste SAP,Tarification / Analyst SAP, Pricing
Groupe Touchette
QC · Ville Saint-Laurent, QC
Full-time
· Technical background: Your A bachelor’s degree in computer science, business administration, finance, or a related field;
Added 6 mins ago
Program Enablement, Finance and Compliance Manager - Outland Youth Employment Program
Dexterra
Thunder Bay, ON
Full-time
Lead month-end financial review with the Regional Operations Director, business finance partners, the National Operations Manager, and other stakeholders; initiate or coordinate adjustments…
Added 6 mins ago
National Operations Manager - Outland Youth Employment Program
Dexterra
Thunder Bay, ON
Full-time
…communities and partners, and ensures that program commitments, partner goals, safety requirements, service standards, and approved budgets are…
Added 6 mins ago
Deal Desk Sr. Manager
Atlas HXM
Canada
Partner with sales analysts on pricing issues and make recommendations. Present issues and solutions to sales leadership.
Added 20 mins ago
Sales Operations Analyst
Payworks Payroll Services Canada
Winnipeg, MB
Full-time
+ Strong stakeholder communication skills with the ability to partner across Sales, Marketing, and Finance.
Added 20 mins ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Montreal, QC
$84,698 to $112,931 CAD / year
Full-time
Define, execute, and sustain the integrated technology target state and operations required to enable EDC's 2030 business transformation.
Added 20 mins ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$84,698 to $112,931 CAD / year
Full-time
Define, execute, and sustain the integrated technology target state and operations required to enable EDC's 2030 business transformation.
Added 20 mins ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Laval, QC
$84,698 to $112,931 CAD / year
Full-time
Define, execute, and sustain the integrated technology target state and operations required to enable EDC's 2030 business transformation.
Added 20 mins ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Toronto, ON
$84,698 to $112,931 CAD / year
Full-time
Define, execute, and sustain the integrated technology target state and operations required to enable EDC's 2030 business transformation.
Added 20 mins ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Brossard, QC
$84,698 to $112,931 CAD / year
Full-time
Define, execute, and sustain the integrated technology target state and operations required to enable EDC's 2030 business transformation.
Added 20 mins ago
Software Quality Assurance (SQA) Engineer - EN 368
Export Development Canada | Exportation et développement Canada
Mississauga, ON
$84,698 to $112,931 CAD / year
Full-time
Define, execute, and sustain the integrated technology target state and operations required to enable EDC's 2030 business transformation.
Added 20 mins ago
USA Benefits & Payroll Administrator
AppDirect
Toronto, ON
Full-time
Partner with managers and HR Business Partners to ensure a smooth, supportive experience throughout the leave lifecycle;
Added 20 mins ago
Analyste SAP,Tarification / Analyst SAP, Pricing
Groupe Touchette
Montreal, QC
Full-time
Technical background: Your A bachelor’s degree in computer science, business administration, finance, or a related field;
Added 36 mins ago
Finance & Accounting Manager
ExaCare AI
Toronto, ON
exacare ai is seeking a highly motivated, hands-on Finance & Accounting Manager to join its growing finance function. Reporting to the Controller, the Finance & Accounting Manager will…
Added 50 mins ago
Manager, Collections
Rogers Bank
Woodstock, ON
Full-time
Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
Added 50 mins ago
Manager, Collections
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Brampton, ON
Full-time
Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
Added 50 mins ago
Data Entry Clerk
NetworkPedia
AB · Edmonton, AB
Contract
Relevant post-secondary education in Business Administration, Accounting, or Finance.
Added 50 mins ago
E-Commerce Account Manager, Amazon
The Crump Group, Inc.
Mississauga, ON
Full-time
Lead annual business planning and account negotiations, including pricing, promotional funding, trade investments, and other commercial terms, in partnership with Finance.
Added 51 mins ago
Personal Banker
TD
Ottawa, ON
Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 51 mins ago
Senior Manager Business Transformation, Performance Enablement - Toronto, ON
Scotiabank
Toronto, ON
…initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal…
Added 51 mins ago
Data & AI Governance Analyst - Global Compliance (Contract)
Scotiabank
Toronto, ON
Partner with business and technology teams to improve data quality and governance practices.
Added 51 mins ago
Analyst (GWO)
Scotiabank
Toronto, ON
Finance or business-related studies or equivalent.
Added 51 mins ago
TEAM LEAD, CLIENT SUPPORT - Vancouver / Fraser Valley / Kelowna
BDC
BC · Vancouver, BC · Kelowna, BC
Full-time
Strategic Collaboration: Partner with Regional Director and Business Centre Managers to develop and implement operational objectives.
Added 51 mins ago
Manager, Project Delivery
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
Full-time
Working across business functions, technology teams and external partners, the Manager serves as a trusted delivery partner, translating business priorities into executable plans,…
Added 1 hour ago
Vice President, Innovation & Offer Development (70309772)
Sodexo Canada Ltd
Toronto, ON
Full-time
Partner with Finance, Supply Management and Operations to confirm commercial viability, operational feasibility, profitability and delivery commitments before solutions are presented to…

Closed listing

Manager, Customer Experience Trainee

Toronto, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Closing date: Sep 18, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 14, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

About employer

More about this job

Responsibilities

The manager will lead and mentor a frontline team to deliver exceptional customer experiences while ensuring operational excellence and compliance. They are responsible for monitoring workflows, resolving customer complaints, and providing ongoing performance feedback to staff.

Requirements

Candidates must possess an undergraduate degree or over 3 years of relevant work experience. Proficiency in MS Office and strong knowledge of banking processes and operational functions are required.

Skills

Customer experience
Leadership
Process management
Operational excellence
Performance management
Banking solutions
Communication
Organizational skills
Planning
Time management
Influential skills
Mentoring
Problem resolution
Advice-giving
MS Office

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Management
Financial Services
Branch Administration
Compliance
Mentoring
Process Management
MS Office
Relationship Management
Strategic Planning
Team Development
Operational Excellence
Banking Solutions
Customer Service
Professional Development
Regulatory Guidelines
Workflow Monitoring

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