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Added 8 mins ago
Pharmacist
Michael Garron Hospital
Toronto, ON
Full-time
External continuing education programs, including organizing or giving presentations on request.
Added 2 hours ago
Assistant Store Manager
Levi Strauss & Co.
BC · West Vancouver, BC, CAN
Full-time
Assistant Store Manager is an integral part of the store management team by developing the store team and contributing to the successful implementation of strategies and operational…
Added 4 hours ago
Associate Director of the Minnesota Rehabilitation and Reinvestment Act (State Prog Admin Manager Senior)
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Working Title: Associate Director of the Minnesota Rehabilitation and Reinvestment Act (State Prog Admin Manager Senior)
Added 6 hours ago
Guest Service Agent Lead 3rd Shift
River Cree Resort & Casino
Spruce Grove, AB
Full-time
Leads all areas of the Front Office in the absence of the Guest Services Manager or Guest Services Supervisor.
Added 9 hours ago
Manager Financial Services
Shire of Broome
NB · Chiasson Office, NB
Contract
An opportunity has arisen for a dynamic, experienced and qualified candidate to join the Shire of Broome in the 5 year contract role of Manager Financial Services.
Added 9 hours ago
Guest Service Agent Lead 3rd Shift
River Cree Resort & Casino
Enoch, AB
Full-time
Leads all areas of the Front Office in the absence of the Guest Services Manager or Guest Services Supervisor.
Added 14 hours ago
Senior Enterprise Customer Success Manager
AfterShip
Toronto, ON
AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system - giving merchants a single place to manage and automate everything that…
Added 14 hours ago
Accounts Payable Administrative Support
Lush Handmade Cosmetics
Toronto, ON
…improvement of processes to the team. You will be real with giving and receiving feedback and…
Added 1 day ago
Manager, Commercial Marketing, Real Sports Apparel
Sports Careers
Toronto, ON
Full-time
We are seeking a strategic, creative, and commercially minded Manager, Retail Marketing – Real Sports Apparel (RSA) to lead the marketing strategy and growth plan for MLSE’s retail business.
Added 1 day ago
Marketing Operations Specialsit
TEC Canada
Calgary, AB
Full-time
…You’ll have opportunities to build your skills, work with your manager on your career goals and explore opportunities for progression within the company. Our onboarding process is designed…
Added 1 day ago
Site Superintendent – High-End Construction
JobsMedia.io
Laval, QC
Full-time
You will work closely with the project manager, our team leaders, our carpenters, and our partners. Your role will be to transform plans into reality while maintaining the level of quality…
Added 1 day ago
Part-Time Key Holder - Claire's Kildonan Place
Claire's
MB · Manitoba, Canada
$17 USD / hour
Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 1 day ago
shift supervisor - Store# 84716, 1171 CONFEDERATION STREET
Starbucks Coffee Company
Sarnia, ON
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 day ago
Temporary Assistant Manager - Polo Park
Lush Handmade Cosmetics
Winnipeg, MB
As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead…
Added 1 day ago
Jr. Manager Business Development
Flix
Calgary, AB
As a Junior Business Development Manager at FlixBus Canada, you will play a key role in supporting our growth across the country. As part of the Business Development and Operations team,…
Added 1 day ago
Head Chef
Milestones Grill + Bar
London, ON
Full-time
Experience in a culinary leadership role (Sous Chef, Kitchen Manager, Head Chef, or equivalent)
Added 1 day ago
chef de quart - Store# 84650, CENTRE EATON MONTREAL
Starbucks Coffee Company
Montreal, QC
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 day ago
Project Coordinator
Mawg Design
Toronto, ON
Full-time
…bridge between various stakeholders, including the General Manager, CEO, administrative staff, and subcontractors. Your primary focus will be to manage and communicate project information…
Added 1 day ago
shift supervisor - Store# 80972, 8985 COMMERCIAL ST.
Starbucks Coffee Company
New Minas, NS
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 day ago
shift supervisor - Store# 51236, 850 Wellington Road South
Starbucks Coffee Company
London, ON
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 day ago
shift supervisor - Store# 53822, CROSSROADS BROCKVILLE
Starbucks Coffee Company
Brockville, ON
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 day ago
shift supervisor - Store# 82431, INNISFAIL
Starbucks Coffee Company
Innisfail, AB
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 day ago
shift supervisor - Store# 71639, ROYAL BANK PLAZA PATH
Starbucks Coffee Company
Toronto, ON
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 day ago
Sr Manager, Clinic Transformation - East
WELL Health Technologies Corp
Toronto, ON
$85,000 to $100,000 CAD / year
Design CT’s national KPI framework and reporting cadences - giving the Director and leadership a real-time view across all provinces
Added 1 day ago
shift supervisor - Store# 04457, Banff Avenue
Starbucks Coffee Company
Banff, AB
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…

Closed listing

Manager, Customer Experience Trainee

Toronto, ON, Canada

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Closing date: Sep 18, 2026
Experience: Undergraduate degree and/or over 3 years of relevant work experience
Posting language: English
Posted: Sep 14, 2026

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Similar jobs hiring now

Added 1 hour ago
Personal Banking Associate Trainee (North York, Central Toronto) - Current and Future Opportunities
TD · Toronto, ON, Canada
Added 1 day ago
Sales Trainee
Red Bull · Mississauga, ON, Canada
Added 1 day ago
Sales Trainee
Red Bull · Toronto, ON, Canada
Added 2 days ago
Accounting Analyst, CPA Trainee (New or Recent Graduate Opportunity )
BMO · Toronto, ON, Canada

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Collaborate with One TD partners to help all customers in a way that suit their needs best
Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
Administer complex daily branch administrative duties
Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements:

Undergraduate degree and/or over 3 years of relevant work experience
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
Proficiency in software tools including MS Office, and internet application
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
A go-getter with strong organizational, planning and time management skills
A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

About employer

More about this job

Responsibilities

The manager will lead and mentor a frontline team to deliver exceptional customer experiences while ensuring operational excellence and compliance. They are responsible for monitoring workflows, resolving customer complaints, and providing ongoing performance feedback to staff.

Requirements

Candidates must possess an undergraduate degree or over 3 years of relevant work experience. Proficiency in MS Office and strong knowledge of banking processes and operational functions are required.

Skills

Customer experience
Leadership
Process management
Operational excellence
Performance management
Banking solutions
Communication
Organizational skills
Planning
Time management
Influential skills
Mentoring
Problem resolution
Advice-giving
MS Office

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Banking
Customer Experience
Leadership
Operations Management
Performance Management
Financial Services
Branch Administration
Compliance
Mentoring
Process Management
MS Office
Relationship Management
Strategic Planning
Team Development
Operational Excellence
Banking Solutions
Customer Service
Professional Development
Regulatory Guidelines
Workflow Monitoring

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