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Added 3 mins ago
Site Operations Manager
International SOS
Edmonton, AB · Calgary, AB
The Project Operations Manager is responsible for the strategic oversight and daily delivery of medical and emergency response services in alignment with contractual commitments and client…
Added 17 mins ago
Private Trust Client Service Associate - Indigenous Trust Services (ITS)
TD
Winnipeg, MB
Full-time
Are you revered for your attention to detail and seamless service delivery to both client and your relationship manager? If so, then this can be perfect for you. As Private Trust Client…
Added 17 mins ago
Site Operations Manager
International SOS
Fort McMurray, AB
Full-time
The Project Operations Manager is responsible for the strategic oversight and daily delivery of medical and emergency response services in alignment with contractual commitments and client…
Added 17 mins ago
Administrative Coordinator
Dalhousie University
Halifax, NS
Full-time
…partnerships, and stakeholder engagement. Reporting to the Manager, Departmental Operations, the Administrative Coordinator provides senior administrative and operational support for the…
Added 17 mins ago
Core Java Software Engineer
Improving
Vancouver, BC
Full-time
Culture is huge for us so expect an exceptional onboarding experience where you'll get to know everybody in the company, get paired up with a buddy, matched with your peer group for sharing…
Added 17 mins ago
Coordinator, Region Office Operations, Vancouver BC
IG Wealth Management
Vancouver, BC
Internship
Onboarding and Training: Assisting with onboarding new members, system training, form information, office procedures, escalation support, and general inquiries.
Added 17 mins ago
Floral - Operator Floral
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Moose Jaw, SK
…staff. Actively contribute to an environment of employee and customer…
Added 17 mins ago
Back of House Manager
JD Sports / Livestock / Size?
AB
As Back of House Manager, you will own all activity happening in the BOH. This includes managing inbound deliveries, preparing outbound transfers, leading a team, and ensuring inventory…
Added 46 mins ago
FOH - Management - Restaurant Manager
Moxies
Victoria, BC
Full-time
As a Restaurant Manager, you will be supporting the General Manager in overall restaurant operations, execution, management of staff, controllable profit plan achievement, guest count…
Added 46 mins ago
Field Service Manager (HVACR)
Copeland
Brantford, ON
Full-time
We are seeking an experienced and dynamic Field Service Manager, to lead our Canadian Field Service organization. This leadership role is responsible for driving operational excellence,…
Added 48 mins ago
Account Manager (Bilingual)
FabStation
Remote, Canada
$100,000 to $130,000 CAD / year
Full-time · Remote
We are looking for an Account Manager to help build strong, long-term relationships with our clients in the steel fabrication industry. This role is ideal for someone who enjoys working…
Added 48 mins ago
Elevated Keyholder -
Brand Momentum
London, ON
Part-time
The Elevated Keyholder role is essential in providing leadership to the store team and support to the Store Manager to ensure smooth daily operations. This role is responsible for ensuring…
Added 48 mins ago
Senior Audit Manager, Canadian Business Banking and Credit Risk (1185)
TD
Toronto, ON
Full-time
Added 48 mins ago
Senior Financial Crime Risk Analyst (5397)
TD
Toronto, ON · Markham, ON
Full-time
Added 48 mins ago
Customer Experience Associate
TD
North Vancouver, BC
Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 48 mins ago
Release Train Engineer II
TD
Toronto, ON
Full-time
Added 48 mins ago
Manager, Leadership Capability Development
TD
London, ON · Toronto, ON · Ottawa, ON
Full-time
Reporting to the SM, Career Growth and Development, the Manager, Leadership Capability will play an essential role in designing the career ecosystems with predictive pathways to develop…
Added 48 mins ago
Customer Experience Associate - Mandarin and/or Cantonese Language Skills an Asset
TD
Vancouver, BC
Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 48 mins ago
Customer Experience Associate
TD
Ottawa, ON
Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 48 mins ago
Senior Personal Banker Trainee – Home Borrowing
TD
Markham, ON
Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 48 mins ago
Data Scientist II
TD
Toronto, ON
Full-time
…data into actionable insights that inform product strategy, customer experience, partnering closely with business, risk, and technology…
Added 48 mins ago
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
Full-time
Added 48 mins ago
Personal Banking Associate
TD
Saskatoon, SK
Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 48 mins ago
Customer Experience Associate
TD
Ottawa, ON
Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 48 mins ago
PIA Client Service Associate
TD
Toronto, ON
Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…

Manager, Leadership Capability Development

Toronto, ON, Canada

Pay: $96,900 - $136,800 CAD
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line Of Business:

TD General

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Branch Banking Delivery Excellence (BBDE) is committed to regaining leadership in customer experience through ease, value and trusted advice and for colleagues and customers by rejuvenating a focus on simplifying and enhancing the branch experience.

Job Description

Our Colleague Capabilities and Enablement team is embarking on a significant transformational change and investment, evolving our Learning ecosystem and colleague experience journey for Canadian Retail Banking, This new and exciting program, Branch Banking Academy, focuses on instilling a culture of learning, inspiring and motivating colleagues by connecting learning to career growth, addressing operational barriers and ensuring colleagues can be "customer ready" faster and more confident to deliver exceptional experiences.

Reporting to the SM, Career Growth and Development, the Manager, Leadership Capability will play an essential role in designing the career ecosystems with predictive pathways to develop both skills and careers via Branch Banking Academy. Responsible for the design and execution of onboarding and continuous learning for all people manager roles with a focus on certification and assessment, and the build of operations training curriculum for all roles in branch banking.

Key Responsibilities

The general accountabilities of this role include but are not limited to the following:

Lead formal learning and development programs

Demonstrate curiosity in understanding learning theories while applying tangible and tactical operational experience rooted in business realities
Acts as Pod Lead for ideation and development of training programs for People Manager (BM, ABM, MCE and DVP) roles
Collaborate with product journey teams to develop topical and targeted training to support Branch Banking colleagues
Lead SME engagement through end-to-end development of training programs and engage key stakeholders
Support achievement of key milestones and delivery timelines in partnership with Learning and Development partners, project managers and external vendors
Act as SME for Dry Runs and Train the Trainer Sessions to support facilitation team
Oversee established key milestones, timing/sequencing, risk assessment & change management plan for learning and development workstream, in partnership with learning project managers and vendors
Ability to develop innovative, engaging, and impactful learning experiences using a variety of modalities including presentations (supporting virtual instruction led training), role plays, observational coaching, job aids, video, and infographic

Qualifications & Experience:

Excellent stakeholder management skills, with a collaborative approach to cross-functional partnership
Data-driven mindset with experience using metrics and insights to improve programs and outcomes.
Exceptional storytelling and presentation skills across all levels including Senior Executive audiences
Driven to win with a history of making an impact and delivering superior results in both the short and long term
Analytical thinker with an ability to identify and execute on optimization/innovation opportunities
Ability to connect strategy to effective execution, implementation, and evaluation of initiatives to ensure effective completion
Ability to act decisively while working collaboratively and building impactful relationships across teams and functions
Strong organizational awareness with an ability to influence outside of a direct reporting relationship by balancing viewpoints of various stakeholders

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only):

Sans Objet

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More about this job

Responsibilities

Lead the design and delivery of onboarding, certification, assessment, and continuous learning programs for branch banking people managers, while developing operations training curricula for branch roles. Partner with subject matter experts, learning teams, project managers, and vendors to deliver engaging learning experiences, manage milestones and risks, and support training facilitation.

Requirements

The role calls for strong stakeholder management, cross-functional collaboration, data-driven program improvement, and excellent storytelling and presentation skills, including with senior executives. Candidates should be analytical, decisive, organized, and able to connect strategy to execution while influencing stakeholders and identifying opportunities to optimize learning initiatives.

Skills

Learning And Development Program Design
Leadership Development
Training Curriculum Development
Stakeholder Management
Cross-Functional Collaboration
Metrics And Insights Analysis
Storytelling And Presentation
Analytical Thinking
Change Management
Risk Assessment
Project And Timeline Management
Facilitation
Instructional Design
Organizational Awareness
Influencing Without Direct Authority

Benefits

Health And Well-Being Benefits
Savings And Retirement Programs
Paid Time Off
Banking Benefits And Discounts
Career Development
Reward And Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Branch Banking
Branch Banking Academy
Colleague Capabilities
Learning Ecosystem
Career Pathways
Leadership Capability
People Manager Development
Onboarding
Continuous Learning
Certification
Assessment
Operations Training
Learning And Development
Training Curriculum
Subject Matter Experts
Train The Trainer
Dry Runs
Virtual Instructor-Led Training
Role Plays
Observational Coaching
Job Aids
Video
Infographics
Change Management
Risk Assessment
Stakeholder Engagement
Program Evaluation
Customer Experience
Canadian Retail Banking

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