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Added 11 mins ago
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Senior Manager - Systems Assurance
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 11 mins ago
S
Senior Manager - Systems Requirements
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 11 mins ago
S
OCS Design Delivery - Senior Manager
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 11 mins ago
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Conventional Signalling Director
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 11 mins ago
S
Signalling and Train Controls Director (Engineering Services)
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 11 mins ago
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Quality Systems Coordinator
Winpak
Winnipeg, MB
- Full-time
…has strong knowledge of quality and food safety requirements, project management, organization, and communication skills, with the ability to coordinate teams and ensure commitments are…
Added 12 mins ago
GT
Senior Representative, CX Strategy Activation
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA…
Added 12 mins ago
AF
Branch Manager - Office 1699
Attain Finance
Kitchener, ON
- Full-time
If this is you and you’re a dynamic, results-driven leader with a passion for developing others, driving sales, and creating long-term customer relationships, we want to hear from you. Join…
Added 12 mins ago
MM
Compensation Consultant, Associate
Marsh McLennan
Toronto, ON
- Full-time
OR minimum 5 years of experience in project management, data analysis, financial modeling and presentation design
Added 27 mins ago
Application Specialist
Price Industries Limited
Winnipeg, MB
Antec Controls (www.anteccontrols.com) is a leader in environmental monitoring and control for critical spaces such as operating rooms, isolation rooms, and laboratories. We create…
Added 27 mins ago
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Health & Safety Advisor
YORK1
Concord, ON
- Full-time
- Contract
YORK1 is a leader in environmental and industrial services, delivering sustainable waste management solutions across Ontario. With a growing fleet and strong regional presence, we are…
Added 42 mins ago
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IT Operations Analyst II
TD
Toronto, ON
- Full-time
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
Added 42 mins ago
SL
AVP, Technology Lead - Digital
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
The AVP Technology Lead – Digital is a strategic technology leader responsible for enabling, scaling, and modernizing Sun Life Canada’s shared digital platforms that support secure,…
Added 42 mins ago
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National Manager, Customer Experience
Belron
Montreal, QC · National Support Center_QC
- Full-time
This role is for a leader who is passionate about metrics and equally committed to making a real, tangible difference for our customers by creating an exceptional experience every time they…
Added 42 mins ago
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Operations Manager
BGIS
Toronto, ON
- Full-time
Responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business…
Added 56 mins ago
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Senior Warehouse Associate - M-F 4:30pm-1am
Wesco
Calgary, AB
- Full-time
As the Senior Associate - Supply Chain Services, you will be responsible for performing project based specialized wire cutting applications and/or value-added services within the warehouse…
Added 56 mins ago
Environmental Health and Safety Coordinator
E.S. FOX LIMITED
Hamilton, ON
This role will be based out of the Stoney Creek, Ontario office and will require work at other offices and project sites as needed.
Added 56 mins ago
SS
Environmental Hygiene Project Manager, Hybrid- Ottawa, Ontario, Canada
SCM Services d’assurances
Ottawa, ON
- Full-time
Pario Engineering & Environmental Sciences LP - SciencesEnvironmental Hygiene Project Manager, Hybrid- Ottawa, Ontario, CanadaCompensation range: $0.00 - $0.00 annually
Added 56 mins ago
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Customer Care Representative
Dynacare
Brampton, ON
- Full-time
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Added 56 mins ago
D
Customer Care Representative
Dynacare
Brampton, ON
- Full-time
If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients
Added 56 mins ago
S
Intermediate Power Systems Engineer
Stantec
Fredericton, NB
- Full-time
Collaborate with electrical team members, other disciplines, and clients to achieve project success, acting as a project team member or a project leader.
Added 56 mins ago
SS
Continuous Improvement Process Engineer
Samuel, Son & Co.
Markham, ON
- Full-time
…(6)Hoshin Kanri, (7)Poka-Yoke; (8) SIPOC; (9)SMED; (10)Obeya; (11)Leader Standard Work; (12)Gemba and (13)Value Stream…
Added 56 mins ago
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Director - East Harbor
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 56 mins ago
S
Tracks Engineering Director
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 1 hour ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
The Senior Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…

Closed listing

Manager, Learning Architecture & Strategy – Canadian Banking Contact Center

London, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Markham, ON, Canada
Montreal, QC, Canada

96 900 $/$96,900 - 136 800 $/$136,800 CAD · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: 96 900 $/$96,900 - 136 800 $/$136,800 CAD
Job type: Full-time
Closing date: Oct 7, 2026
Experience: 5+ years of experience in Learning & Development, instructional design, adult education, or a related field
Posting language: English
Posted: Sep 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD General

Pay Details:

96 900 $/$96,900 - 136 800 $/$136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Reporting to the Senior Manager, Business Management, the Manager, Learning Architecture & Strategy will be accountable for the design, development, and ongoing evolution of learning solutions supporting the Canadian Banking Contact Centre (CBCC). This role serves as the primary learning lead for CBCC, translating business priorities into practical, scalable learning solutions that accelerate colleague proficiency and performance.

The Manager, Learning Architecture & Strategy will own learning needs analysis, content strategy, and learning asset development across onboarding, Day 2, and capability uplift. Working closely with CBCC leaders, HR partners, L&D COEs, and external vendors, the Manager ensures learning solutions are effective, sustainable, and aligned to operational needs. The position requires critical thinking, strategic planning, project management, change management, collaboration, stakeholder relationship management, and advanced verbal/written communication skills.

Key Accountabilities:

Learning Strategy & Planning

Develop and maintain the CBCC learning roadmap aligned to business objectives and workforce priorities
Translate evolving business needs into clear learning approaches and design recommendations
Act as a learning advisor to CBCC leaders, guiding decisions on learning scope, modality, and sequencing
Develop and execute the long-term learning strategy & plan and associated roadmaps, ensuring they align with the skills needed to support the broader business vision and delivers a great learner experience
Proactively align learning strategies to the capabilities needed to address evolving business needs

Performance Consulting & Needs Analysis

Conduct learning needs and performance gap assessments at role and capability levels
Partner with leaders to diagnose root causes and recommend learning or non‑learning solutions
Support data‑informed decisions by connecting learning solutions to business outcomes

Learning Content & Asset Development

Apply instructional design methodologies and adult learning principles to develop engaging, effective, and performance-focused learning solutions
Establish learning design standards, tools, and practices to ensure consistency and quality across CBCC learning assets
Translate complex business processes and capability requirements into learner-centric experiences across multiple delivery modalities
Maintain visibility to learning inventory and identify opportunities to streamline or modernize content
Build the business case for learning development and define the rollout plan in collaboration with the business senior management and other partners

Stakeholder & Partner Collaboration

Serve as the primary point of contact for CBCC learning matters
Work closely with HRBPs, L&D COEs, learning operations, and learning technology partners
Engage external vendors as required to support learning design and delivery
Manage issues or escalations in relation to the learning strategy within the portfolio

Delivery, Execution & Continuous Improvement

Coordinate learning initiatives across multiple workstreams and timelines
Track progress, risks, and dependencies; escalate where appropriate
Gather feedback and performance insights to continuously improve learning solutions
Support leader updates and communications related to learning initiatives

Job Requirements:

5+ years of experience in Learning & Development, instructional design, adult education, or a related field
Demonstrated expertise in instructional design methodologies (e.g., ADDIE, SAM, Design Thinking) and adult learning principles
Proven experience designing and developing learning solutions for complex business environments
Experience leading end-to-end learning initiatives from needs assessment through design, development, implementation, and evaluation
Strong understanding of learning measurement, learner experience, and capability development practices
Excellent presentation, communication, and storytelling skills
Comfortable working in ambiguity and shifting priorities
Ability to perform a detailed needs assessment at the organizational, team and project level
Strong planning skills, with the ability to work in a fast-paced environment and manage multiple deadlines and priorities while maintaining accuracy through attention to detail
Ability to build and maintain relationships with diverse stakeholders including executives, program support, external partners, and vendors

Education:

University degree or equivalent experience
Post-secondary education in Adult Education, Instructional Design, Learning & Development, or a related discipline is required
Certification in formal training in Instructional Design, Adult Learning, or Learning Experience Design (LXD) is an asset
Knowledge and experience in contact centres would be an asset
Demonstrated commitment to continuous learning

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.

About employer

More about this job

Responsibilities

The Manager, Learning Architecture & Strategy is responsible for designing and evolving learning solutions for the Canadian Banking Contact Centre to improve colleague proficiency. This role involves conducting needs assessments, developing content strategies, and collaborating with stakeholders to ensure learning initiatives align with business objectives.

Requirements

Candidates must have at least 5 years of experience in Learning & Development or instructional design with expertise in methodologies like ADDIE or SAM. A university degree or equivalent experience is required, along with strong communication skills and the ability to manage complex projects in a fast-paced environment.

Skills

Learning strategy
Instructional design
Needs analysis
Project management
Change management
Stakeholder management
Adult learning principles
Performance consulting
Content strategy
Data-informed decision making
Communication skills
Strategic planning
Learning roadmap development
Capability uplift
Vendor management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Learning & Development
Instructional Design
Adult Education
ADDIE
SAM
Design Thinking
Learning Architecture
Performance Gap Assessment
Contact Center
Banking
Strategy
Stakeholder Management
Project Management
Change Management
Learning Roadmap
Capability Development
Instructional Design Methodologies
Learning Experience Design
Business Management
Operational Needs

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