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Added 50 mins ago
Branch Manager
Sherwin-Williams
Sudbury, ON
The Branch Manager is responsible for overseeing the daily operations of their commercial paint branch, making sure it runs smoothly and effectively. This includes managing all aspects of…
Added 1 hour ago
Plant Manager
WGI Group
Saint-Clet, QC
Full-time
Reporting to the Branch Manager, the Plant Manager provides daily supervision and training of plant teams members in the areas of: production, maintenance, health & safety, quality control,…
Added 1 hour ago
Supervisor - Night shift
WGI Group
Saint-Clet, QC
Full-time
Reporting to the Production Manager, the Shift Supervisor oversees and participates in the day-to-day operations of the facility. This role supervises, supports and trains plant team…
Added 1 hour ago
Supervisor - Evening shift
WGI Group
Saint-Clet, QC
Full-time
Reporting to the Production Manager, the Shift Supervisor oversees and participates in the day-to-day operations of the facility. This role supervises, supports and trains plant team…
Added 1 hour ago
Yard Supervisor
WGI Group
Tillsonburg, ON
$60,000 to $70,000 CAD / year
Full-time
Reporting to the Branch Manager, the Yard Supervisor leads daily yard operations, ensuring safe and efficient loading, unloading, shipping, receiving and team performance.
Added 1 hour ago
Branch Manager
WGI Group
ON
$90,000 to $125,000 CAD / year
Full-time
Reporting to the Senior Vice President, the Branch Manager has overall responsibility for the performance of the branch, including operations, production, sales and customer relationships,…
Added 3 hours ago
Branch Manager
Manufacturing Job Site
Summerside, PE
Full-time
We're looking for an experienced and driven Branch Manager to lead our Summerside, PEI team. This is an exciting opportunity to build relationships, support a talented team, and drive the…
Added 10 hours ago
Management Trainee
Enterprise Holdings
Yarmouth, NS
Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 10 hours ago
Management Trainee
Enterprise Holdings
Sydney, NS
Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 13 hours ago
General Manager- Leadership Expansion Program
Groundworks
Burlington, ON
Full-time
You'll gain hands-on experience across sales, operations, and production while learning the Groundworks culture, business model, and leadership principles. Upon completion, you'll be placed…
Added 15 hours ago
Helper
Foundation Building Materials
Kingston, ON
Other
…Helper, you will be a key contributor to the success of our daily operations by supporting the safe, accurate, and timely loading and unloading of materials. With a commitment to safety,…
Added 15 hours ago
PIA Client Service Associate
TD
Montreal, QC
Full-time
…assignments. You may also correspond with clients and other branch staff. In this frontline role, your first impressions will leave lasting results on our business and customer…
Added 16 hours ago
Client Advisor- EN
RBC
Pointe-Claire, QC
Part-time
Please note that successful candidates will be required to offer and maintain mobility between the branch locations listed in the "Job Available at Other Locations" section of this job…
Added 16 hours ago
Administrative Assistant
Enterprise
Surrey, BC
Full-time
The Administrative Assistant will provide clerical and administrative support for the General Manager and Group Rental Manager (file, mail distribution, data entry, copy tasks and basic…
Added 18 hours ago
Sales Manager
DMC Recruitment Group
Vancouver, BC
Full-time
Partner closely with branch leadership, operations and internal sales
Added 18 hours ago
Supervisor of Financial Services
City of Winnipeg
Winnipeg, MB
Full-time
Under the direction of the Manager of Finance, the Supervisor of Financial Services is responsible for the day-to-day provision of finance-related services for the Assets and Project…
Added 20 hours ago
Service Manager - Heavy Equipment
Federal Signal Corporation
Winnipeg, MB
Full-time
The Service Manager is a hands‑on, organized leader responsible for guiding the Service team, overseeing daily department operations, and building strong customer relationships that support…
Added 21 hours ago
Financial Planner Investment and Retirement Planning Assistant
RBC
AB
Full-time
The work environment is a combination of home office and branch, depending on the needs of the Financial Planner, Investment and Retirement Planning.
Added 21 hours ago
PIA Client Service Associate
TD
Brampton, ON
Full-time
…assignments. You may also correspond with clients and other branch staff. In this frontline role, your first impressions will leave lasting results on our business and customer…
Added 21 hours ago
Portfolio Assistant
BMO
Vancouver, BC · FBT
Full-time
…experience. Works collaboratively within the assigned team / branch and with business…
Added 21 hours ago
Personal Banker
BMO
Kamloops, BC
Full-time
…best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 21 hours ago
Director & Assistant Market Leader, Private Wealth
BMO
Toronto, ON · FCP
Full-time
…client and advisor experience, and supporting the success of our branch and market…
Added 21 hours ago
Senior Banker
BMO
Edmonton, AB
Full-time
Acts as a role model for colleagues and supports branch leadership activities delegated by the Manager.
Added 22 hours ago
Financial Consultant - Rivers
Assiniboine Credit Union
Riverside, MB · Rivers, MB
Full-time
Reporting to the Branch Manager, the Financial Consultant plays a key role in deepening member relationships by delivering proactive, personalized advice and supporting a broad range of…
Added 22 hours ago
Route Sales Support (Relief Customer Service Representative)
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Dieppe, NB
Delivery Route Operations and Safety Procedures

Manager, Network Service Delivery

London, ON, Canada
Toronto, ON, Canada
Mississauga, ON, Canada

Pay: $96,900 - $136,800 CAD
Job type: Full-time
Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail, campus, and colleague experience across Canada and the United States. This leader is accountable for delivering highly available, scalable, and customer-centric network services that support business growth, operational excellence, and a seamless user experience.

As the steward of Retail and Campus Network Services, this role drives service performance, operational resilience, and lifecycle modernization across LAN, WAN, SD-WAN, routing, and switching technologies. Through proactive planning, data-driven decision making, and a culture of continuous improvement, the Manager ensures network services remain secure, stable, and aligned with evolving business needs.

The successful candidate brings together strong people leadership, stakeholder influence, and technical expertise to build trusted partnerships across Network Engineering, Network Architecture, Wi-Fi & Network Access Control (NAC), Employee Enablement, and business teams. By aligning technology investments, operational priorities, and service outcomes, this leader enables the organization to deliver exceptional customer and colleague experiences while advancing TD's strategic objectives.

KEY ACCOUNTABILITIES

Retail & Campus Network Service Delivery

Manage service delivery team of engineers for enterprise campus and retail network services.
Drives a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles to improve consistency, efficiency, resiliency, and service delivery outcomes across the network estate
Accountable for financial planning, budget management, vendor spend oversight, and continuous identification of opportunities to improve operational efficiency and reduce total cost of ownership.
Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives.
Partner with Network Engineering teams to ensure standards, architectures, and technology roadmaps are operationally supportable.
Lead lifecycle planning activities for network hardware/software initiatives.
Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction.
Develop and maintain service delivery governance processes and operational standards.

Network Operations Partnership & Major Incident Leadership

Partner with Network Operations to ensure efficient handoff of projects from service delivery to Ops,
Serve as the L3 escalation leader for Priority 1 and Priority 2 network incidents.
Lead cross-functional resolution efforts and executive communications during major outages.
Drive post-incident reviews, corrective actions, and problem management initiatives to improve service stability.

Leadership & People Management

Leads high-performing team through self-awareness, empathy, active listening, and the ability to positively influence outcomes across diverse stakeholder groups.
Establish clear goals, priorities, and performance expectations.
Manage workforce planning, talent development, and succession planning.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Stakeholder Management & Communication

Serve as the primary point of contact for network service delivery stakeholders.
Communicate service performance, risks, and strategic initiatives to leadership.
Partner with technology and business teams to align network services with organizational priorities.
Represent Network Service Delivery in governance, operational, and planning forums.

Lifecycle Management & Continuous Improvement

Lead lifecycle planning for network infrastructure, carrier services, and technical debt reduction.
Drive service improvements through automation, standardization, and process optimization.
Ensure documentation, support models, and operational procedures remain current.
Support audit, compliance, risk, and resiliency initiatives.

EDUCATION & EXPERIENCE

Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications.
8+ years of experience supporting enterprise network services and infrastructure.
3+ years of leadership experience direct management of teams.
Experience supporting large-scale retail, campus, branch, or distributed enterprise environments.
Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes.
Experience managing SLAs, KPIs, service governance, vendors, and service providers.
Strong communication, analytical, and stakeholder management skills.
Experience leading major incident response and service restoration efforts.

Preferred Qualifications

Experience in financial services, retail, or other highly distributed enterprise environments.
Experience with Aruba, Arista, or Cisco networking technologies.
Experience with SD-WAN platforms and ServiceNow.
Experience with observability platforms such as ThousandEyes, NetBrain, or Splunk.
Familiarity with network automation and infrastructure management tools.
ITIL Foundation, CCNA, CCNP Enterprise, PMP, or equivalent certifications.

Technical Competencies

Enterprise LAN, WAN, and SD-WAN service delivery
Routing and switching technologies
BGP, OSPF, QoS, TCP/IP, DNS, and DHCP
Carrier and circuit service management
Network observability and performance monitoring
Major incident, problem, and change management
Service delivery governance and KPI management
Vendor and supplier management
Lifecycle planning and continuous improvement

Success Measures

Success in this role will be measured by:

Business Alignment of Network Services
Team Leadership & Talent Development
Financial Stewardship & Cost Optimization
Service Delivery Performance
Service Ownership & Governance Effectiveness
Major Incident Leadership & Resolution Outcomes
Lifecycle & Modernization Delivery
Stakeholder Satisfaction & Partnership
Continuous Service Maturity

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Network Service Delivery leads a team of engineers to ensure the reliability, security, and scalability of retail and campus network services. This role oversees operational excellence, financial planning, and major incident resolution while driving lifecycle modernization and continuous improvement initiatives.

Requirements

Candidates must possess a bachelor's degree in a relevant field and at least 8 years of experience in enterprise network services. Additionally, the role requires 3+ years of direct leadership experience and strong technical proficiency in LAN, WAN, SD-WAN, and network infrastructure management.

Skills

Network Service Delivery
People Leadership
Stakeholder Management
Budget Management
Infrastructure-as-Code
Automation
Incident Management
Lifecycle Planning
LAN
WAN
SD-WAN
Routing
Switching
Service Governance
Vendor Management
ITSM

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Network Service Delivery
Infrastructure-as-Code
SD-WAN
LAN
WAN
Routing
Switching
BGP
OSPF
QoS
TCP/IP
DNS
DHCP
ITSM
ServiceNow
Aruba
Arista
Cisco
ThousandEyes
NetBrain
Splunk
ITIL
CCNA
CCNP Enterprise
PMP
Financial Services
Operational Excellence
Vendor Management
Lifecycle Management
Automation

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