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Added 5 hours ago
Credit Analyst II
TD
Brampton, ON
Full-time
Assist the Relationship Manager in cross-selling the full range of products to existing and new customers, as applicable to maximize revenue/profit and retention of relationships based on…
Added 5 hours ago
Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
Pwc Canada
Calgary, AB · Montreal, QC · Ottawa, ON
Full-time
As a Finance Transformation Manager, Enterprise Performance Management, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client…
Added 6 hours ago
Marketing Journey Developer
BMO
Toronto, ON · YNG
Full-time
Documents and maintain operational procedures and processes relating to digital marketing methodologies and campaigns.
Added 23 hours ago
Associate Director, Commercial Banking (Corporate Finance Group)
BMO
Toronto, ON · FCP
Minimizes BMO’s risk exposure by adhering to credit policies, regulatory standards, and operational guidelines.
Added 23 hours ago
Project Manager, Transformation
Manulife
Toronto, ON · Waterloo, ON
Full-time
We're looking for a highly motivated Project Manager, Transformation to help drive strategic initiatives across Canada Operations. In this role, you will lead complex, cross-functional…
Added 1 day ago
Tax Analyst
Canadian Energy Insight Inc.
Calgary, AB
Full-time
…China National Petroleum Corporation (CNPC), a state-owned enterprise. CNPC is China’s largest oil company and the world’s third largest oil company, operating 91 energy-related projects in…
Added 1 day ago
Senior Program Manager, Salesforce Transformation
Apex Systems
Toronto, ON
$90 to $110 USD / hour
Contract
A large enterprise organization is seeking a Senior Program Manager to lead the reset and delivery of a complex Salesforce transformation. This individual will oversee multiple technology…
Added 1 day ago
Manager, Finance Transformation
Salesforce Partner Canada
Toronto, ON
Full-time
We are looking for a Manager, Finance Transformation to join our Business Process & Enterprise Systems Transformation team. In this role, you will diagnose operational root causes and…
Added 1 day ago
Manager, Government Solutions
KPMG
Halifax, NS
Full-time
KPMG’s Government Solutions practice helps federal, provincial and municipal governments, Crown corporations, agencies, healthcare organizations and other public sector clients design and…
Added 1 day ago
Director & Assistant Market Leader, Private Wealth
BMO
Toronto, ON · FCP
Full-time
…growth objectives by enhancing profitability, market share and loyalty of the assigned Private Wealth branch / market with a focus on recruitment, operational and sales compliance, and…
Added 1 day ago
Senior Data Solutions Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
Our DTS Operations team supports the investment data warehouse and the governed data models and transformation logic that represent HOOPP's investment book, positions, transactions,…
Added 1 day ago
Senior Manager, Technology Risk & Controls
OMERS
Toronto, ON · Head Office Toronto
Full-time
Partnering across the three lines of accountability, the Business of accountability, the Business, Compliance, Enterprise Operational Risk and Internal Audit, so the approach to technology…
Added 1 day ago
Associate Director, Innovation Solutions
BMO
Toronto, ON · FCP
Full-time
The incumbent will establish, lead, and continuously mature the AI & Innovation Solutions practice by translating business priorities into actionable technology initiatives, while ensuring…
Added 1 day ago
Strategic Sourcing Manager
BMO
Toronto, ON · YNG
Full-time
The Sourcing Manager, External Labor supports end-to-end sourcing for BMO's External Labor portfolio, including professional services, advisory services, technology services, staff…
Added 1 day ago
Lead, Enterprise Employee Listening
BMO
Toronto, ON · BMOPLACE
Full-time
The Lead, Enterprise Employee Listening: 1) Leads and oversees assigned projects from initiation to implementation to achieve desired business results; 2) Ensures that successful business…
Added 1 day ago
Windows Engineer II
TD
Toronto, ON
Full-time
…The successful candidate will be responsible for developing enterprise Windows standards, creating automation playbooks, and serving as a Level 3 escalation point for complex technical…
Added 1 day ago
Audit Manager I, Global Compliance (ATH 1110)
TD
Toronto, ON
Full-time
Adhere to internal policies / procedures, enterprise frameworks and methodologies and applicable regulatory guidelines, contribute to the review of internal processes and activities and…
Added 1 day ago
Audit Manager II (ATH 993)
TD
Toronto, ON
Full-time
Adhere to internal policies / procedures, enterprise frameworks and methodologies and applicable regulatory guidelines, contribute to the review of internal processes and activities and…
Added 1 day ago
Sr Manager, Compensation - Technology & Operations
BMO
Toronto, ON · FCP
Full-time
Provides compensation expert advice and counsel through a variety of business/group and leadership engagements to execute BMO’s strategy and support the business/group strategy.…
Added 1 day ago
Senior Trust Officer, BMO Trust Company
BMO
Toronto, ON · Oshawa, ON · Markham, ON · Pickering, ON
Full-time
Oversees the provision of content and marketing materials for new business proposals e.g. special fee arrangements, technical information materials; ensures new business meets policy and…
Added 1 day ago
Lead Embedded Banking Program Information Technology (IT) Manager
HSBC
Toronto, ON
Full-time
As an Embedded Banking Program Information Technology (IT) Delivery Manager you will own enterprise-scale technology delivery for embedded banking solutions spanning complex partner…
Added 1 day ago
Technical Analyst, Database
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Toronto, ON
Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, security, access…
Added 1 day ago
Senior Infrastructure Engineer (Linux & Cloud Automation)
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
Full-time
As a Senior Infrastructure Engineer (Linux & Cloud Automation) at Synapse360, you are responsible for the operational delivery and automation of Linux-based infrastructure across managed…
Added 1 day ago
Tax Analyst
PetroChina Canada
Calgary, AB
Full-time
…China National Petroleum Corporation (CNPC), a state-owned enterprise. CNPC is China's largest oil company and the world's third largest oil company, operating 91 energy-related projects in…
Added 1 day ago
Cloud Security Architect
Affinity
Vancouver, BC
Contract
Identify technical debt, interdependencies, assumptions and decision points that affect delivery sequencing and risk reduction.

Manager, Network Service Delivery

London, ON, Canada
Toronto, ON, Canada
Mississauga, ON, Canada

Pay: $96,900 - $136,800 CAD
Job type: Full-time
Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail, campus, and colleague experience across Canada and the United States. This leader is accountable for delivering highly available, scalable, and customer-centric network services that support business growth, operational excellence, and a seamless user experience.

As the steward of Retail and Campus Network Services, this role drives service performance, operational resilience, and lifecycle modernization across LAN, WAN, SD-WAN, routing, and switching technologies. Through proactive planning, data-driven decision making, and a culture of continuous improvement, the Manager ensures network services remain secure, stable, and aligned with evolving business needs.

The successful candidate brings together strong people leadership, stakeholder influence, and technical expertise to build trusted partnerships across Network Engineering, Network Architecture, Wi-Fi & Network Access Control (NAC), Employee Enablement, and business teams. By aligning technology investments, operational priorities, and service outcomes, this leader enables the organization to deliver exceptional customer and colleague experiences while advancing TD's strategic objectives.

KEY ACCOUNTABILITIES

Retail & Campus Network Service Delivery

Manage service delivery team of engineers for enterprise campus and retail network services.
Drives a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles to improve consistency, efficiency, resiliency, and service delivery outcomes across the network estate
Accountable for financial planning, budget management, vendor spend oversight, and continuous identification of opportunities to improve operational efficiency and reduce total cost of ownership.
Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives.
Partner with Network Engineering teams to ensure standards, architectures, and technology roadmaps are operationally supportable.
Lead lifecycle planning activities for network hardware/software initiatives.
Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction.
Develop and maintain service delivery governance processes and operational standards.

Network Operations Partnership & Major Incident Leadership

Partner with Network Operations to ensure efficient handoff of projects from service delivery to Ops,
Serve as the L3 escalation leader for Priority 1 and Priority 2 network incidents.
Lead cross-functional resolution efforts and executive communications during major outages.
Drive post-incident reviews, corrective actions, and problem management initiatives to improve service stability.

Leadership & People Management

Leads high-performing team through self-awareness, empathy, active listening, and the ability to positively influence outcomes across diverse stakeholder groups.
Establish clear goals, priorities, and performance expectations.
Manage workforce planning, talent development, and succession planning.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Stakeholder Management & Communication

Serve as the primary point of contact for network service delivery stakeholders.
Communicate service performance, risks, and strategic initiatives to leadership.
Partner with technology and business teams to align network services with organizational priorities.
Represent Network Service Delivery in governance, operational, and planning forums.

Lifecycle Management & Continuous Improvement

Lead lifecycle planning for network infrastructure, carrier services, and technical debt reduction.
Drive service improvements through automation, standardization, and process optimization.
Ensure documentation, support models, and operational procedures remain current.
Support audit, compliance, risk, and resiliency initiatives.

EDUCATION & EXPERIENCE

Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications.
8+ years of experience supporting enterprise network services and infrastructure.
3+ years of leadership experience direct management of teams.
Experience supporting large-scale retail, campus, branch, or distributed enterprise environments.
Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes.
Experience managing SLAs, KPIs, service governance, vendors, and service providers.
Strong communication, analytical, and stakeholder management skills.
Experience leading major incident response and service restoration efforts.

Preferred Qualifications

Experience in financial services, retail, or other highly distributed enterprise environments.
Experience with Aruba, Arista, or Cisco networking technologies.
Experience with SD-WAN platforms and ServiceNow.
Experience with observability platforms such as ThousandEyes, NetBrain, or Splunk.
Familiarity with network automation and infrastructure management tools.
ITIL Foundation, CCNA, CCNP Enterprise, PMP, or equivalent certifications.

Technical Competencies

Enterprise LAN, WAN, and SD-WAN service delivery
Routing and switching technologies
BGP, OSPF, QoS, TCP/IP, DNS, and DHCP
Carrier and circuit service management
Network observability and performance monitoring
Major incident, problem, and change management
Service delivery governance and KPI management
Vendor and supplier management
Lifecycle planning and continuous improvement

Success Measures

Success in this role will be measured by:

Business Alignment of Network Services
Team Leadership & Talent Development
Financial Stewardship & Cost Optimization
Service Delivery Performance
Service Ownership & Governance Effectiveness
Major Incident Leadership & Resolution Outcomes
Lifecycle & Modernization Delivery
Stakeholder Satisfaction & Partnership
Continuous Service Maturity

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Network Service Delivery leads a team of engineers to ensure the reliability, security, and scalability of retail and campus network services. This role oversees operational excellence, financial planning, and major incident resolution while driving lifecycle modernization and continuous improvement initiatives.

Requirements

Candidates must possess a bachelor's degree in a relevant field and at least 8 years of experience in enterprise network services. Additionally, the role requires 3+ years of direct leadership experience and strong technical proficiency in LAN, WAN, SD-WAN, and network infrastructure management.

Skills

Network Service Delivery
People Leadership
Stakeholder Management
Budget Management
Infrastructure-as-Code
Automation
Incident Management
Lifecycle Planning
LAN
WAN
SD-WAN
Routing
Switching
Service Governance
Vendor Management
ITSM

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Network Service Delivery
Infrastructure-as-Code
SD-WAN
LAN
WAN
Routing
Switching
BGP
OSPF
QoS
TCP/IP
DNS
DHCP
ITSM
ServiceNow
Aruba
Arista
Cisco
ThousandEyes
NetBrain
Splunk
ITIL
CCNA
CCNP Enterprise
PMP
Financial Services
Operational Excellence
Vendor Management
Lifecycle Management
Automation

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