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Added 40 mins ago
Manager, Engineering – Accounts
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 53 mins ago
Experienced Rendering Software Engineer - FC
EA SPORTS
Vancouver, BC
Full-time
…time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant…
Added 53 mins ago
Project Scheduler
MaxPeople HR
Stoney Creek, NB
Full-time
Ability to read and interpret construction drawings and technical specifications.
Added 1 hour ago
Senior Software Engineer, Rider
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Toronto, ON
Full-time
Provide technical mentorship and feedback to junior engineers
Added 1 hour ago
Senior Service Advisor - Guelph Hyundai
AutoCanada Inc.
Guelph, ON
$60,000 to $90,000 CAD / year
Full-time
…accommodation during the recruitment process, please inform your…
Added 2 hours ago
Member of Technical Staff 3- DataHub
Nutanix
Vancouver, BC
$132,000 to $198,000 CAD / year
Full-time
You will report to the Technical Director, who is committed to mentoring junior team members and fostering an inclusive environment. The work setup is hybrid, requiring you to be in the…
Added 2 hours ago
Manager, Network Service Delivery
TD
London, ON · Toronto, ON · Mississauga, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 2 hours ago
Quality Engineer II (Mainframe)
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 2 hours ago
Manager - Lending Strategy
BMO
Toronto, ON · BMOPLACE
Full-time
Collaborate with Technology and Analytics teams to translate strategy logic into deployable decision rules, ensuring technical feasibility, operational integrity, and governed execution.
Added 3 hours ago
Senior Financial Accountant - Permanent - 19495
LRO Staffing
Ottawa, ON
Full-time
…support, compliance and process improvement, bringing strong technical knowledge, sound judgment and practical problem-solving skills to drive accurate reporting and continuous…
Added 3 hours ago
Project Manager - Permanent - 19494
LRO Staffing
Ottawa, ON
Full-time
If you are an experienced Project Manager who enjoys the technical and operational side of construction and is looking for an opportunity with an established Ottawa contractor where you can…
Added 3 hours ago
Manager, Corporate Financial Reporting | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Complemented by solid technical expertise and excellent interpersonal skills, a successful candidate will demonstrate the ability to establish key relationships and foster strong teamwork.
Added 3 hours ago
Senior GenAI Software Developer
BMO
Toronto, ON · FCP
Full-time
Partner with business stakeholders, product teams, and technical experts to translate business requirements into scalable technical solutions.
Added 3 hours ago
Senior Solution Architect - (Banking)
BMO
Toronto, ON · BMOPLACE
Full-time
…and facilitates the design and implementation of repeatable technical solutions and processes related to technology architecture. Defines and documents efficient and transparent…
Added 4 hours ago
Data Engineer II - CPB Data Curation
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 4 hours ago
Heavy Equipment Technician Journeyperson - Calgary Yard
Jardeg
Calgary, AB
Full-time
Jardeg is currently recruiting for a skilled Heavy Equipment Technician Journeyperson to work with Technical Workforce Inc. at our Calgary Yard.
Added 4 hours ago
Software Technical Leader
Cisco
Fredericton, NB
Full-time
…for a hands-on senior engineer who can serve as the team's technical leader: setting architecture, raising engineering quality, mentoring others, and going deep in code and production…
Added 4 hours ago
Software Technical Leader
Cisco
Halifax, NS
Full-time
…for a hands-on senior engineer who can serve as the team's technical leader: setting architecture, raising engineering quality, mentoring others, and going deep in code and production…
Added 4 hours ago
Building Information Controls Specialist
University of Toronto Mississauga
Mississauga, ON
Full-time
Capable of explaining technical concepts to individuals unfamiliar with BAS
Added 4 hours ago
Software Technical Leader
Cisco
Mississauga, ON
Full-time
…for a hands-on senior engineer who can serve as the team's technical leader: setting architecture, raising engineering quality, mentoring others, and going deep in code and production…
Added 4 hours ago
Software Engineer, Driver Experience
Lyft
Toronto, ON
Design and implement backend features end-to-end with clear ownership, delivering well-scoped work from technical design through to production with moderate guidance from senior engineers
Added 4 hours ago
Senior Software Engineer, Rider
Lyft
Toronto, ON
Provide technical mentorship and feedback to junior engineers
Added 4 hours ago
Data Engineer II - CPB Data Curation
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 4 hours ago
Engineer II - IAM Federation Services
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 4 hours ago
Manager, Controllership & Projects
Bell
Toronto, ON
Full-time

Manager, Network Service Delivery

London, ON, Canada
Toronto, ON, Canada
Mississauga, ON, Canada

Pay: $96,900 - $136,800 CAD
Job type: Full-time
Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail, campus, and colleague experience across Canada and the United States. This leader is accountable for delivering highly available, scalable, and customer-centric network services that support business growth, operational excellence, and a seamless user experience.

As the steward of Retail and Campus Network Services, this role drives service performance, operational resilience, and lifecycle modernization across LAN, WAN, SD-WAN, routing, and switching technologies. Through proactive planning, data-driven decision making, and a culture of continuous improvement, the Manager ensures network services remain secure, stable, and aligned with evolving business needs.

The successful candidate brings together strong people leadership, stakeholder influence, and technical expertise to build trusted partnerships across Network Engineering, Network Architecture, Wi-Fi & Network Access Control (NAC), Employee Enablement, and business teams. By aligning technology investments, operational priorities, and service outcomes, this leader enables the organization to deliver exceptional customer and colleague experiences while advancing TD's strategic objectives.

KEY ACCOUNTABILITIES

Retail & Campus Network Service Delivery

Manage service delivery team of engineers for enterprise campus and retail network services.
Drives a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles to improve consistency, efficiency, resiliency, and service delivery outcomes across the network estate
Accountable for financial planning, budget management, vendor spend oversight, and continuous identification of opportunities to improve operational efficiency and reduce total cost of ownership.
Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives.
Partner with Network Engineering teams to ensure standards, architectures, and technology roadmaps are operationally supportable.
Lead lifecycle planning activities for network hardware/software initiatives.
Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction.
Develop and maintain service delivery governance processes and operational standards.

Network Operations Partnership & Major Incident Leadership

Partner with Network Operations to ensure efficient handoff of projects from service delivery to Ops,
Serve as the L3 escalation leader for Priority 1 and Priority 2 network incidents.
Lead cross-functional resolution efforts and executive communications during major outages.
Drive post-incident reviews, corrective actions, and problem management initiatives to improve service stability.

Leadership & People Management

Leads high-performing team through self-awareness, empathy, active listening, and the ability to positively influence outcomes across diverse stakeholder groups.
Establish clear goals, priorities, and performance expectations.
Manage workforce planning, talent development, and succession planning.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Stakeholder Management & Communication

Serve as the primary point of contact for network service delivery stakeholders.
Communicate service performance, risks, and strategic initiatives to leadership.
Partner with technology and business teams to align network services with organizational priorities.
Represent Network Service Delivery in governance, operational, and planning forums.

Lifecycle Management & Continuous Improvement

Lead lifecycle planning for network infrastructure, carrier services, and technical debt reduction.
Drive service improvements through automation, standardization, and process optimization.
Ensure documentation, support models, and operational procedures remain current.
Support audit, compliance, risk, and resiliency initiatives.

EDUCATION & EXPERIENCE

Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications.
8+ years of experience supporting enterprise network services and infrastructure.
3+ years of leadership experience direct management of teams.
Experience supporting large-scale retail, campus, branch, or distributed enterprise environments.
Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes.
Experience managing SLAs, KPIs, service governance, vendors, and service providers.
Strong communication, analytical, and stakeholder management skills.
Experience leading major incident response and service restoration efforts.

Preferred Qualifications

Experience in financial services, retail, or other highly distributed enterprise environments.
Experience with Aruba, Arista, or Cisco networking technologies.
Experience with SD-WAN platforms and ServiceNow.
Experience with observability platforms such as ThousandEyes, NetBrain, or Splunk.
Familiarity with network automation and infrastructure management tools.
ITIL Foundation, CCNA, CCNP Enterprise, PMP, or equivalent certifications.

Technical Competencies

Enterprise LAN, WAN, and SD-WAN service delivery
Routing and switching technologies
BGP, OSPF, QoS, TCP/IP, DNS, and DHCP
Carrier and circuit service management
Network observability and performance monitoring
Major incident, problem, and change management
Service delivery governance and KPI management
Vendor and supplier management
Lifecycle planning and continuous improvement

Success Measures

Success in this role will be measured by:

Business Alignment of Network Services
Team Leadership & Talent Development
Financial Stewardship & Cost Optimization
Service Delivery Performance
Service Ownership & Governance Effectiveness
Major Incident Leadership & Resolution Outcomes
Lifecycle & Modernization Delivery
Stakeholder Satisfaction & Partnership
Continuous Service Maturity

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Network Service Delivery leads a team of engineers to ensure the reliability, security, and scalability of retail and campus network services. This role oversees operational excellence, financial planning, and major incident resolution while driving lifecycle modernization and continuous improvement initiatives.

Requirements

Candidates must possess a bachelor's degree in a relevant field and at least 8 years of experience in enterprise network services. Additionally, the role requires 3+ years of direct leadership experience and strong technical proficiency in LAN, WAN, SD-WAN, and network infrastructure management.

Skills

Network Service Delivery
People Leadership
Stakeholder Management
Budget Management
Infrastructure-as-Code
Automation
Incident Management
Lifecycle Planning
LAN
WAN
SD-WAN
Routing
Switching
Service Governance
Vendor Management
ITSM

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Network Service Delivery
Infrastructure-as-Code
SD-WAN
LAN
WAN
Routing
Switching
BGP
OSPF
QoS
TCP/IP
DNS
DHCP
ITSM
ServiceNow
Aruba
Arista
Cisco
ThousandEyes
NetBrain
Splunk
ITIL
CCNA
CCNP Enterprise
PMP
Financial Services
Operational Excellence
Vendor Management
Lifecycle Management
Automation

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