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Added 46 mins ago
AA
Vice President, Business Development
AIP Asset Management
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
AIP is looking to partner with entrepreneurs in Manitoba and Western Canada and find synergies to grow together. The VP will represent a differentiated suite of alternative investment…
Added 1 hour ago
D
Business Development Manager, GTA
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 3 hours ago
SP
Bilingual Customer Success Manager (French/English-Speaking)
Salesforce Partner Canada
Montreal, QC
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 10 hours ago
T
Manager, Network Service Delivery
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
The Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail,…
Added 10 hours ago
NB
Business Development Manager National Bank Insurance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Business Development Manager within the National Bank Insurance Distribution team means acting as a strategic partner to support the growth of our various distribution…
Added 11 hours ago
T
Customer Experience Associate- Whistler, BC
TD
Whistler, BC
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 11 hours ago
SG
Account Manager - Existing Installations
Schindler Group
Toronto, ON
- $62,000 to $80,000 CAD / year
- Full-time
…products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada…
Added 12 hours ago
SG
Account Manager - Existing Installations
Schindler Group
Hamilton, ON
- $62,000 to $80,000 CAD / year
- Full-time
…products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada…
Added 12 hours ago
F
Regional Operations Manager - Vancouver- BC
Foodtastic
Abbotsford, BC
- Full-time
Reporting to the Director of Operations, the Regional Operations Manager acts as the Restaurant’s primary point of contact and is responsible to partner with Managers and Franchisees to…
Added 12 hours ago
NN
Sr Manager, Medical Science Liaison
Novo Nordisk
Toronto, ON
- Full-time
Reporting to the Medical Director, you will lead a team of MSLs and work with Head Office colleagues and the Senior Manager, MSL colleagues covering other therapeutic areas. You will also…
Added 12 hours ago
TS
Senior Manager, TDS Operations
TD Securities
Montreal, QC
- Full-time
Partner with Product, Technology, Governance, and Control teams to support the launch of Supply Chain Finance products and the related platform.
Added 13 hours ago
AL
Sales Associate, Eastern Prairies
ADAMA Ltd.
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Provide local sales territory support as assigned by Regional Sales Manager (vacation coverage, sales blitz, performance inquiries)
Added 14 hours ago
LC
Integration & Value Hub Advisor
LNG Canada
Calgary, AB
- Full-time
With gratitude and respect, LNG Canada acknowledges our facility operates in the traditional territory of the Haisla Nation, and we honour the First Nations across our business footprint…
Added 14 hours ago
T
Customer Experience Associate
TD
Burnaby, BC
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 14 hours ago
T
Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
TD
Calgary, AB
- Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 14 hours ago
T
Associate, Private Wealth
TD
Toronto, ON
- Full-time
…purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations,…
Added 14 hours ago
T
Personal Banking Associate Trainee
TD
St. Albert, AB
- Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 14 hours ago
T
Customer Experience Associate
TD
Duncan, BC
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 14 hours ago
S
Team Lead, Sales - Hazardous & Industrial Waste Management
SECURE
AB · Clairmont, AB
- Other
…customer relationships, and operational alignment across Western Canada. Reporting to the Manager, Sales, you will provide day-to-day coaching, mentorship, and subject matter expertise to…
Added 14 hours ago
RU
Senior Field Representative, Technology Service
Ricoh USA, Inc.
Victoria, BC
- Full-time
Manages territory, inventory and customer relationships;
Added 15 hours ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 16 hours ago
T
Site Reliability Engineer Lead
TD
Toronto, ON
- Full-time
…measure, monitor, and manage liquidity and market risk across Canada and the…
Added 16 hours ago
T
Customer Experience Associate
TD
Yorkton, SK
- Part-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 17 hours ago
T
Assistant Wealth Market Manager
TD
Concord, ON · Markham, ON
- Full-time
In partnership with the Market Manager, the Assistant Wealth Market Manager supports daily business operations across Wealth Advisory Services, Private Trust, and Wealth Insurance Services.…
Added 17 hours ago
T
Wealth Insurance Advisor
TD
Markham, ON · Toronto, ON
- Full-time
Support the underwriting and inforce service requirements resulting from their sales activity to ensure a successful client and business partner experience

Manager, Network Service Delivery

London, ON, Canada
Mississauga, ON, Canada
Toronto, ON, Canada

$96,900 - $136,800 CAD · Full-time

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Job details

Pay: $96,900 - $136,800 CAD
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail, campus, and colleague experience across Canada and the United States. This leader is accountable for delivering highly available, scalable, and customer-centric network services that support business growth, operational excellence, and a seamless user experience.

As the steward of Retail and Campus Network Services, this role drives service performance, operational resilience, and lifecycle modernization across LAN, WAN, SD-WAN, routing, and switching technologies. Through proactive planning, data-driven decision making, and a culture of continuous improvement, the Manager ensures network services remain secure, stable, and aligned with evolving business needs.

The successful candidate brings together strong people leadership, stakeholder influence, and technical expertise to build trusted partnerships across Network Engineering, Network Architecture, Wi-Fi & Network Access Control (NAC), Employee Enablement, and business teams. By aligning technology investments, operational priorities, and service outcomes, this leader enables the organization to deliver exceptional customer and colleague experiences while advancing TD's strategic objectives.

KEY ACCOUNTABILITIES

Retail & Campus Network Service Delivery

Manage service delivery team of engineers for enterprise campus and retail network services.
Drives a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles to improve consistency, efficiency, resiliency, and service delivery outcomes across the network estate
Accountable for financial planning, budget management, vendor spend oversight, and continuous identification of opportunities to improve operational efficiency and reduce total cost of ownership.
Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives.
Partner with Network Engineering teams to ensure standards, architectures, and technology roadmaps are operationally supportable.
Lead lifecycle planning activities for network hardware/software initiatives.
Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction.
Develop and maintain service delivery governance processes and operational standards.

Network Operations Partnership & Major Incident Leadership

Partner with Network Operations to ensure efficient handoff of projects from service delivery to Ops,
Serve as the L3 escalation leader for Priority 1 and Priority 2 network incidents.
Lead cross-functional resolution efforts and executive communications during major outages.
Drive post-incident reviews, corrective actions, and problem management initiatives to improve service stability.

Leadership & People Management

Leads high-performing team through self-awareness, empathy, active listening, and the ability to positively influence outcomes across diverse stakeholder groups.
Establish clear goals, priorities, and performance expectations.
Manage workforce planning, talent development, and succession planning.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Stakeholder Management & Communication

Serve as the primary point of contact for network service delivery stakeholders.
Communicate service performance, risks, and strategic initiatives to leadership.
Partner with technology and business teams to align network services with organizational priorities.
Represent Network Service Delivery in governance, operational, and planning forums.

Lifecycle Management & Continuous Improvement

Lead lifecycle planning for network infrastructure, carrier services, and technical debt reduction.
Drive service improvements through automation, standardization, and process optimization.
Ensure documentation, support models, and operational procedures remain current.
Support audit, compliance, risk, and resiliency initiatives.

EDUCATION & EXPERIENCE

Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications.
8+ years of experience supporting enterprise network services and infrastructure.
3+ years of leadership experience direct management of teams.
Experience supporting large-scale retail, campus, branch, or distributed enterprise environments.
Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes.
Experience managing SLAs, KPIs, service governance, vendors, and service providers.
Strong communication, analytical, and stakeholder management skills.
Experience leading major incident response and service restoration efforts.

Preferred Qualifications

Experience in financial services, retail, or other highly distributed enterprise environments.
Experience with Aruba, Arista, or Cisco networking technologies.
Experience with SD-WAN platforms and ServiceNow.
Experience with observability platforms such as ThousandEyes, NetBrain, or Splunk.
Familiarity with network automation and infrastructure management tools.
ITIL Foundation, CCNA, CCNP Enterprise, PMP, or equivalent certifications.

Technical Competencies

Enterprise LAN, WAN, and SD-WAN service delivery
Routing and switching technologies
BGP, OSPF, QoS, TCP/IP, DNS, and DHCP
Carrier and circuit service management
Network observability and performance monitoring
Major incident, problem, and change management
Service delivery governance and KPI management
Vendor and supplier management
Lifecycle planning and continuous improvement

Success Measures

Success in this role will be measured by:

Business Alignment of Network Services
Team Leadership & Talent Development
Financial Stewardship & Cost Optimization
Service Delivery Performance
Service Ownership & Governance Effectiveness
Major Incident Leadership & Resolution Outcomes
Lifecycle & Modernization Delivery
Stakeholder Satisfaction & Partnership
Continuous Service Maturity

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Manager, Network Service Delivery leads a team of engineers to ensure the reliability, security, and scalability of retail and campus network services. This role oversees operational excellence, financial planning, and major incident resolution while fostering partnerships across technical and business teams.

Requirements

Candidates must possess a bachelor's degree in a relevant field and at least 8 years of experience in enterprise network services. Additionally, 3 years of direct leadership experience and strong technical proficiency in LAN, WAN, and SD-WAN technologies are required.

Skills

Network Service Delivery
People Leadership
Stakeholder Management
LAN
WAN
SD-WAN
Routing
Switching
Infrastructure-as-Code
Budget Management
Incident Management
Service Governance
Lifecycle Planning
Automation
Network Observability
ITSM

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Network Service Delivery
LAN
WAN
SD-WAN
Routing
Switching
Infrastructure-as-Code
BGP
OSPF
QoS
TCP/IP
DNS
DHCP
ITSM
ServiceNow
Aruba
Arista
Cisco
ThousandEyes
NetBrain
Splunk
ITIL
CCNA
CCNP
PMP
Network Observability
Budget Management
Vendor Management
Lifecycle Management
Automation

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