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Added 6 mins ago
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Quality Control Maintenance and Qualification Specialist
Sanofi
Toronto, ON
- Full-time
Join a global network that powers how Sanofi delivers - seamlessly, purposefully, and at scale. In Manufacturing & Supply, you’ll help reimagine how life-changing treatments reach people…
Added 6 mins ago
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QA Operations Manager, PCU Lead
Sanofi
Toronto, ON
- Full-time
Position title: QA Operations Manager, PCU Lead
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Project Coordinator, Facilities Management – Permanent Full-Time (1.0) / Coordonnateur ou coordonnatrice, planification des installations - poste permanente à temps plein (1,0)
CHEO
Ottawa, ON
- Full-time
The Project Coordinator will report to the Senior Project Manager/ Project Manager and assist with the planning and execution of the end-to-end project delivery. You will be part of a…
Added 6 mins ago
Manager - Distribution and Transmission Settlements
Hydro One Networks Inc
Toronto, ON
…rates and tariffs as well as all ancillary charges such as Global Adjustment in both the transmission and distribution…
Added 1 hour ago
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DCN Electrical Engineer
SLB
Calgary, AB
- Full-time
Come join us at SLB New Energy & Industrial and be part of a global company driving energy innovation for a balanced planet
Added 1 hour ago
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DCN Mechanical Engineer
SLB
Calgary, AB
- Full-time
Come join us at SLB New Energy & Industrial and be part of a global company driving energy innovation for a balanced planet
Added 2 hours ago
Instrumentation Superintendent - Future Opportunities
Aecon
Saskatoon, SK · Calgary, AB · MB
…America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions…
Added 4 hours ago
Quality Control Coordinator - AOTHR
Aecon
Kawartha Lakes, ON · Barrie, ON · Toronto, ON
…America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions…
Added 4 hours ago
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Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 4 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Burnaby, BC
- Full-time
…transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for…
Added 4 hours ago
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Représentant(e) du service client / Customer Service Representative
King Living
Brossard, QC
- Full-time
Identify high-risk or complex issues and escalate appropriately - maintaining strong product knowledge to advise customers accurately on care, materials and coverage.
Added 4 hours ago
HR
Contract Manager
Hitachi Rail
Toronto, ON
- Full-time
Commercial Contract Manager supporting the business in bids and project contract management for the Signaling and Rail Solutions Line of Business in the Americas region.
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IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…execution of our internal audit framework built on an enterprise risk management governance model. You will be part of a global team and report to the Senior Manager; IT Audit located in…
Added 4 hours ago
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Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
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Program Manager
TechDoQuest
Toronto, ON
- Full-time
The Senior Director, Global Delivery Lead will oversee the successful execution of large scale programs and projects across multiple regions. This role requires a strategic thinker with a…
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Customer Sucess Manager Pricing Reference Services
LSEG
Toronto, ON
- Full-time
…identifying opportunities to increase engagement, mitigate risk, and support long-term retention and growth. By combining strong relationship management, business acumen, and solution…
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Treasury Manager, Capital Markets
Equinix
Toronto, ON
- Full-time
…center business. You will play a key role in funding Equinix’s global growth. This role involves leading the development of new funding frameworks, managing Equinix’s debt & equity…
Added 8 hours ago
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Principal Project Planner
Hitachi Rail
Toronto, ON
- Full-time
…transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for…
Added 8 hours ago
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Senior Project Manager
Hitachi Rail
Toronto, ON
- Full-time
5 -10 years of experience as a project manager with people management / leadership experience
Added 8 hours ago
HR
Contract Manager / Gestionnaire de contrats
Hitachi Rail
Montreal, QC
- Full-time
Commercial Contract Manager supporting the business in bids and project contract management for the Signaling and Rail Solutions Line of Business in the Americas region.
Added 8 hours ago
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Deployment Bid Technical Lead
Hitachi Rail
Toronto, ON
- Full-time
…transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for…
Added 8 hours ago
HR
Technical Specialist, Quality Assurance
Hitachi Rail
Toronto, ON
- Full-time
…transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for…
Added 8 hours ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
…transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for…
Added 8 hours ago
HR
Senior Construction Manager
Hitachi Rail
Mississauga, ON
- Full-time
…transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for…
Added 8 hours ago
BB
Project Coordinator I
Bosch Building Technologies North America
Ottawa, ON
- Full-time
Work with the Project Management team to develop and manage schedules, resources plan, procurement, project commissioning and risk mitigation strategies, while controlling costs and…

Operations Analyst II

Mississauga, ON, Canada

$59,500 - $84,000 CAD · Full-time

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Job details

Pay: $59,500 - $84,000 CAD
Job type: Full-time
Apply by: Oct 22, 2026
Experience: 3+ year relevant experience
Posting language: English
Posted: Oct 9, 2026

Original job description

Work Location:

Mississauga, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Customer:

Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
Contribute to the production of consolidated or aggregated reporting as appropriate
Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner

Shareholder:

Prioritize and complete own workload to meet SLA requirements for service and productivity
Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
Contribute to the development/delivery of presentations/ communications to management or broader audiences
Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes

Employee/Team:

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest
Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
Provide training, coaching and / or guidance to others on the team
Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for the function and the bank, both internally and/or externally

Breadth & Depth

Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
Sound level of knowledge with some form of related training and/or related experience or skills
Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high risk/financial impact
Identifies key operational / reporting / process issues for own area
Provides thorough analysis and/or specialized reporting or operational/process support
Requires general understanding of the overall function and/or businesses supported
Some complexity in operational / reporting / process and/or analysis function generally requiring a short- term focus
May lead small scale initiatives or work stream packages for assigned area
Completes work within specifically defined parameters with guidance / direction from management as necessary
May provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
Reports to a Group Manager

Experience and/or Education

Ideal to have regulatory experience in CIRO, Compliance & Risk Management
Undergraduate degree/ college diploma preferred and/or
3+ year relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Execute complex transactions and overrides while adhering to established service level agreements and operational guidelines. Identify process improvements, conduct root cause analysis, and provide specialized reporting to support business objectives.

Requirements

Requires an undergraduate degree or college diploma and at least 3 years of relevant experience. Knowledge of regulatory environments, compliance, and risk management is highly preferred.

Skills

Operations analysis
Transaction processing
Risk management
Compliance
Process improvement
Data analysis
Reporting
Project management
Stakeholder management
Customer service
Regulatory knowledge
Audit support
Coaching
Training
Problem solving

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Analyst
Banking
Compliance
Risk Management
CIRO
Service Level Agreement
Process Improvement
Data Analysis
Reporting
Project Management
Audit
Transaction Lifecycle
Financial Services
Stakeholder Management
Operational Risk
Anti-Money Laundering
Business Continuity Management
Change Management
Performance Management
Coaching

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