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Added 14 mins ago
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Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
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Operations Analyst III

Mississauga, ON, Canada

69 700 $/$69,700 - 98 400 $/$98,400 CAD · Full-time

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Job details

Pay: 69 700 $/$69,700 - 98 400 $/$98,400 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Experience: 5+ year relevant experience
Posting language: English
Posted: Oct 29, 2026

Original job description

Work Location:

Mississauga, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

69 700 $/$69,700 - 98 400 $/$98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Customer:

Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the function
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Lead work streams by acting as a project lead / subject matter expert for small-scale projects/initiatives in accordance with project management methodologies
Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives
Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies
Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
Accountable for cross-functional/ interdepartmental initiatives to deliver value internally or to partner/customer groups
Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to- end process
Work closely with other internal bank partners to ensure all clients' needs are met

Shareholder:

Prioritize and manage own workload to meet SLA requirements for service and productivity
Adhere to enterprise frameworks or methodologies that relate to activities for our business area
Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
Conduct internal and external research projects; support the development/ delivery of presentations/communications to management or broader audience
Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist
Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others
Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team:

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest
Provide thought leadership and/ or industry knowledge by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
Keep others informed and up-to-date about the status/progress of projects and / or all relevant or useful information related to day- to-day activities
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships
Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand ambassador for the function and the bank, both internally and/or externally

Breadth & Depth

Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
Experienced level of the role with general business and operational knowledge or related skills required
Ability to execute on ad-hoc standard and non- standard processes and requests of medium to high complexity with high risk/financial impact
Identifies and investigates non- standard operational / reporting / process issues
Provides recommendations or escalates issues to appropriate area
Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
Requires working professional level knowledge of the functional area and/or business areas supported
Moderate level of complexity in operational / reporting / process and/or analysis function requiring a short to medium term focus
May operate as a working lead on initiatives as assigned
May represent the group as a project lead on projects / initiatives and/or at meetings across the organization.
Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
Ability to support multiple functions within the broader businesses
Generally reports to a Group Manager

Experience and/or Education

Undergraduate degree/ college diploma preferred and/or
5+ year relevant experience
Understanding of basic banking products and services.
Strong stakeholder management and collaboration skills.
Ability to manage a high volume of files and competing priorities.
Strong follow-up, organizational, and time-management skills.
Strong customer service orientation and a client-first mindset.
Ability to demonstrate empathy and professionalism when supporting bereaved clients.
Strong verbal communication and active listening skills.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

Provide deep technical subject matter expertise and operational process support while leading small-scale projects and initiatives. Identify and investigate process exceptions, analyze key process drivers, and make recommendations to improve operational efficiencies.

Requirements

Requires an undergraduate degree or college diploma and at least 5 years of relevant experience in an operational environment. Candidates must possess strong stakeholder management skills, the ability to manage high volumes of work, and a client-first mindset.

Skills

Operations analysis
Project management
Stakeholder management
Process improvement
Risk management
Data analysis
Reporting
Banking products
Customer service
Communication
Time management
Organizational skills
Active listening
Mentorship
Regulatory compliance

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Analyst
Banking
Process Improvement
Project Management
Risk Management
Data Analysis
Stakeholder Management
Regulatory Requirements
Operational Efficiency
Transaction Lifecycle
Reporting
Mentorship
Financial Services
Client Experience
Performance Management
Workflow Development
Compliance
Subject Matter Expertise

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