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Added 27 mins ago
Pediatric Emergency Physician(s), Division of Pediatric Emergency Medicine - BC Children's Hospital & UBC
Provincial Health Services Authority
Vancouver, BC
Full-time
…leadership in pediatric emergency medicine, to participate in the undergraduate, postgraduate, and continuing medical education programs of the Division of Emergency Medicine and the…
Added 5 hours ago
Library Assistant - Jasper Place Branch
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AB
…opportunity for an enthusiastic customer service ninja (aka Library Assistant) who enjoys working with the public in a challenging and fast-paced…
Added 5 hours ago
Library Assistant - Strathcona Branch
City of Edmonton
AB
…opportunity for an enthusiastic customer service ninja (aka Library Assistant) who enjoys working with the public in a challenging and fast-paced…
Added 5 hours ago
Library Assistant - Stanley A. Milner Library
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…opportunity for an enthusiastic customer service ninja (aka Library Assistant) who enjoys working with the public in a challenging and fast-paced…
Added 7 hours ago
Administrative Assistant, School of Nursing
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Full-time
Position Type: SEIU Admnistrative Assistant 3, Full-time
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2027 Winter | Sess. Lecturer [OMS] RSM270H1 - Operations Management (2 sections)
University of Toronto
Toronto, ON
Please note: Undergraduate or graduate students and postdoctoral fellows of the University of Toronto are covered by the CUPE 3902 Unit 1 collective agreement rather than the Unit 3…
Added 7 hours ago
2027 Spring | Sessional Lecturer | RSM2512H | Jan - Apr 2027 | Branding
University of Toronto
Toronto, ON
Please note: Undergraduate or graduate students and postdoctoral fellows of the University of Toronto are covered by the CUPE 3902 Unit 1 collective agreement rather than the Unit 3…
Added 11 hours ago
Assistant Project Manager - Buildings East
Bird Construction
Mississauga, ON · Milton, ON
Full-time
Assistant Project Manager - Buildings EastReporting to the Construction Manager, the Assistant Project Manager - Buildings East leads, directs, and coordinates the daily management of the…
Added 12 hours ago
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University of Guelph
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Added 13 hours ago
Faculty - Veterinary Ophthalmology (Repost)
University of Guelph
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Faculty - Veterinary Anesthesia (Contractually Limited - 12 months)
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CUPE - Research Assistant - Fall2026 - David Hung - 16h
University of Ottawa
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Added 14 hours ago
CUPE - Fall2026 - Research Assistant
University of Ottawa
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Undergraduate students will be paid at the lower rate; while graduate students will be paid at the higher rate.
Added 14 hours ago
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Undergraduate students will be paid at the lower rate; while graduate students will be paid at the higher rate.
Added 14 hours ago
Transfer Credit Assistant, Office of the Registrar
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VISUAL ARTS STUDIO ASSISTANT (BAND LEVEL 8)
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$65,079 to $76,340 CAD / year
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Added 15 hours ago
Personal Banking Associate
TD
Port Hope, ON
Full-time
Generally reports to an Assistant Branch Manager or Branch Manager
Added 16 hours ago
Research Assistant Technician
The University of British Columbia
Vancouver, BC
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Added 18 hours ago
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Added 18 hours ago
VISUAL ARTS STUDIO ASSISTANT (BAND LEVEL 8)
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Full-time
Reporting to the Technical Director of the School of Fine Arts, the Visual Arts Studio Assistant will have primary responsibilities in the area of sculpture and fabrication; as well as…
Added 18 hours ago
Administrative Assistant
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Added 21 hours ago
Research Assistant
University of Ottawa
Ottawa, ON · Social Sciences Building
Part-time
Undergraduate students will be paid at the lower rate; while graduate students will be paid at the higher rate.

Personal Banking Associate

Port Hope, ON, Canada

Pay: $45,700 - $61,000 CAD
Job type: Full-time
Apply by: Oct 1, 2026
Experience: 1+ years of relevant experience
Posting language: English
Posted: Sep 24, 2026

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Original job description

Work Location:

Port Hope, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIESCUSTOMER

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience
Act as the premier lobby leadership branch representative, by greeting and engaging customers in a range of advice, service, educational, digital, and informational conversations
Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends
Educate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.) as well as personal unsecured lending
Point of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary
Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines
Support the frontline with transactions, both cash and non-cash, as scheduled

SHAREHOLDER

Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
Promote full suite of products, advice, services and banking capabilities
Understand and apply operating policies and procedures
Contribute to business objectives for Operational Excellence
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or high-risk transactions / activities as necessary
Ensure documentation that is prepared / completed is accurate and properly reflects customer / business intentions and is consistent with relevant rules / regulations
Support and participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Requires developed knowledge and skills to offer service and advice for a range of product and services
Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity / risk
Provides recommendations and guidance to customers and / or internal partners
Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes
Evaluates issues, errors and problems based on practices and existing precedents or procedures
Understands how the customer or advice team integrates with others to accomplish team objectives
Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers
Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the sales Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams
Requires full proficiency gained through job related training to perform a range of activities
Generally reports to an Assistant Branch Manager or Branch Manager

EXPERIENCE & EDUCATION

High School diploma and/or
1+ years of relevant experience
Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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More about this job

Responsibilities

The Personal Banking Associate creates exceptional customer experiences by providing advice on banking products and services while assisting with branch transactions. They also support operational excellence by ensuring accurate documentation and adherence to bank policies and regulatory guidelines.

Requirements

Candidates must have a high school diploma and at least one year of relevant experience. A post-secondary or undergraduate degree in a related field is preferred.

Skills

Customer service
Financial advice
Digital banking
Product promotion
Cash handling
Problem solving
Communication
Relationship building
Operational excellence
Regulatory compliance
Teamwork
Performance management

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Customer Experience
Financial Services
Everyday Banking
Chequing
Savings
Credit Cards
Unsecured Lending
ATM
Mobile Banking
Online Banking
Operational Excellence
Bank Code of Conduct
Branch Banking
Relationship Management

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